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“Great location!”

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Xtudio Comfort Hotel by Xperience Hotels
Ranked #73 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed October 10, 2017

The hotel is very clean, the rooms are bug with lots of space and the service is amazing! The only disadvantage is that breakfast is in another hotel and block from there. Besides that de definitely worth it!

  • Stayed: October 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank einav_shuker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XperienceHR, Ambassador Relations Devotee at Xtudio Comfort Hotel by Xperience Hotels, responded to this reviewResponded 1 week ago

Dear Ambassador Einav_shuker,

Thank you for taking the time to post your kind comment. We are sorry to hear that the only inconvenience was about the breakfast, we will take your opinion into account to find a way to serve the breakfast in the hotel, your commment will reach to the Food and Beverage manager.

There is nothing that makes us happier than to know that we make of your stay a good experience that you managed to enjoy of our beautiful location on the heart of Playa del Carmen and of our services in the hotel. There is no doubt that our Devotees to Hospitality (staff) are always working to give you the best vacations.

Visit us again soon! We would love to have you back, visit our web page where you can get to know more about our sister hotels. We hope to have you back soon.

Sincerely,
Alejandra Sánchez.
Ambassador Relations Devotee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1 - 5 of 263 reviews

Reviewed October 9, 2017

The hotel room is very nice. Worth the price. My mobile was stolen in the Guacamundo hostel so I changed to here the same night and male reception was very helpful. I used laptop there to book my ticket and he reminded morning shift reception to wake me up in the morning since I did not have alarm. Thank you so much. It was shamed that I had to leave unplanned. If I have a chance to go back, I definitely stay in here.

  • Stayed: September 2017, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nuy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XperienceHR, Front Desk Supervisor at Xtudio Comfort Hotel by Xperience Hotels, responded to this reviewResponded October 11, 2017

Dear Ambassador Nuy,

Due to the fate of the destination, we were able to get to know you in our hotel Xtudio Comfort and we are very pleased to had you.

We regret the bad experience you had at the other hotel because it may have impacted your holiday experience but knowing that on our part we provide the best service and we heed your requests makes us very happy.

We believe 100% in infinite hospitality and for us each of our days have value if we share our hospitality. Thank you for joining the Xperience Hotels Family. We invite you to visit our website to know a little more about us.

We hope to see you soon!
Sincerely,

Claudia Esquivel
Front Desk Supervisor

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Reviewed September 14, 2017

Amazing staff, beautiful place...i definitely recommend it!
Rubí.. #1 in the WORLD! always keep that girl, thanks for everything that you did for us.
you need to improve the breakfast but its ok. We´ll be back very soon.

Room Tip: ask for Rubi
See more room tips
  • Stayed: August 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Jgnz w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XperienceHR, Front Desk Supervisor at Xtudio Comfort Hotel by Xperience Hotels, responded to this reviewResponded September 21, 2017

Dear Ambassador Jgnz w,

It is a pleasure to have news about you and your stay, we work every day putting our whole heart to achieve wonderful stays for you, our Ambassadors (guests).

Rubí is indeed passionate about Hospitality and she will surely be happy to know that she has exceeded your expectations and that you will come back in the future to visit her.

We invite you to check our social networks and website so you can find out the latest news of the destination and plan your next vacation with us.

Have an awesome day!

Sincerely,
Claudia Esquivel
Front Desk Supervisor

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Reviewed July 18, 2017

Right on 5th Avenue and a clean room at a great price with breakfast included. I would stay here again, because it is close to all the attractions of downtown Playa. It is also close to the ferry to Cozumel and the Bus Station to Cancun, the airport and other destinations.

  • Stayed: July 2017, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JMACTICKETS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XperienceHR, Ambassador Relations Devotee at Xtudio Comfort Hotel by Xperience Hotels, responded to this reviewResponded August 16, 2017

Dear Ambassador JMACTICKETS.

Thank you for writing this comment! It is an honor to know that you had a pleasant stay, it makes us really proud that you were able to enjoy of our great location and to know that you can let other people know about the advantages of staying in our beloved Xtudio Comfort.

We hope to have you back soon! Contact us directly on your next visit so we can help you plan you next vacation the best way, whether here or in any of our sister hotels in the Rivera Maya.

Sincerely,
Fanny Estrada
Ambassador Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2017

I stayed at this hotel for one night until my friend joined me so we could head to our resort. The room was very clean and the staff was very helpful. There's no elevator, so they lugged my suitcases up the stairs and watched my friend's suitcases the next morning while we went to breakfast.

The staff recommended a great restaurant for dinner that was tasty and reasonably priced and the breakfast included in the morning was tasty and filling; not just a croissant and some fruit.

The hotel is right on 5th Avenue, so it does get a little noisy, but what do you expect when you're in the heart of the action? It actually wasn't that loud (my room was right next to the bar nextdoor) and I was able to sleep. If noise is an issue, just put in some ear plugs.

The bathroom was a little small BUT the perk is that you can easily rest your head on the wall if you've had to much to drink . The mattress was quite hard and I had a spring sticking into my back most of the night...but it was still good value for the money and I'd recommend this hotel to anyone who wants a reasonably priced, clean hotel in the middle of the action.

  • Stayed: June 2017, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Nicole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XperienceHR, Ambassador Relations Devotee at Xtudio Comfort Hotel by Xperience Hotels, responded to this reviewResponded August 16, 2017

Dear Ambassador Nicole M.

Thank you for your delightful comment! It is an honor to know that even though you only got to stay one night, you were able to enjoy what makes Xtudio this lovely place to vacation, from the comfort of our rooms to the excellence in service all of our Devotees to Hospitality live for.

We are looking forward to your next visit, hopefully you will be able to stay longer and enjoy any of our hotels here in Playa del Carmen, Holbox Island or the beach at Xpu Ha.

Sincerely,
Fanny Estrada
Ambassador Relations Devotee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Xtudio Comfort Hotel by Xperience Hotels

Address: 5th Avenue Between 4th And 6th Street, Playa del Carmen 77710, Mexico (Formerly Hotel El Sol del Caribe)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
Ranked #73 of 212 Hotels in Playa del Carmen
Price Range: ₱3,145 - ₱11,413 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Xtudio Comfort Hotel by Xperience Hotels 3*
Number of rooms: 10
Official Description (provided by the hotel):
Xtudio is a beautifully priced comfortable hotel located in the very heart of the world famous 5th Avenue in Playa del Carmen. Its essence lies in the simplicity, functionality and safety of the 10 spacious studio-apartments coupled with a distinguished "Infinite Hospitality" provided by Xperience Hotels. Xtudio best trait is the premium location, at literally steps from the pristine beach and the variety of things to see and do in Playa del Carmen. Each studio features a kitchenette, dining room and some of them a balcony overviewing 5th avenue. Xtudio counts with safe deposit box and free wifi in each room. Relax on the sun lounges and enjoy an amazing view over the Caribbean Sea from the new roof top of Xtudio Comfort Hotel by Xperience Hotels. The excitement of the trendy restaurants, bars and clubs, the convenience of all the exclusive shops and services, make Xtudio the right place to be. ... more   less 
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