The hotel is very clean, the rooms are bug with lots of space and the service is amazing! The only disadvantage is that breakfast is in another hotel and block from there. Besides that de definitely worth it!More
- Free Wifi
- Free Parking
The hotel is very clean, the rooms are bug with lots of space and the service is amazing! The only disadvantage is that breakfast is in another hotel and block from there. Besides that de definitely worth it!MoreShow less
Dear Ambassador Einav_shuker,
Thank you for taking the time to post your kind comment. We are sorry to hear that the only inconvenience was about the breakfast, we will take your opinion into account to find a way to serve the breakfast in the hotel, your commment will reach to the Food and Beverage manager.
There is nothing that makes us happier than to know that we make of your stay a good experience that you managed to enjoy of our beautiful location on the heart of Playa del Carmen and of our services in the hotel. There is no doubt that our Devotees to Hospitality (staff) are always working to give you the best vacations.
Visit us again soon! We would love to have you back, visit our web page where you can get to know more about our sister hotels. We hope to have you back soon.
Ambassador Relations Devotee
The hotel room is very nice. Worth the price. My mobile was stolen in the Guacamundo hostel so I changed to here the same night and male reception was very helpful. I used laptop there to book my ticket and he reminded morning shift reception to wake me up in the morning since I did not have alarm. Thank you so much. It was shamed that I had to leave unplanned. If I have a chance to go back, I definitely stay in here.
Dear Ambassador Nuy,
Due to the fate of the destination, we were able to get to know you in our hotel Xtudio Comfort and we are very pleased to had you.
We regret the bad experience you had at the other hotel because it may have impacted your holiday experience but knowing that on our part we provide the best service and we heed your requests makes us very happy.
We believe 100% in infinite hospitality and for us each of our days have value if we share our hospitality. Thank you for joining the Xperience Hotels Family. We invite you to visit our website to know a little more about us.
We hope to see you soon!
Front Desk Supervisor
Amazing staff, beautiful place...i definitely recommend it!
Rubí.. #1 in the WORLD! always keep that girl, thanks for everything that you did for us.
you need to improve the breakfast but its ok. We´ll be back very soon.
Dear Ambassador Jgnz w,
It is a pleasure to have news about you and your stay, we work every day putting our whole heart to achieve wonderful stays for you, our Ambassadors (guests).
Rubí is indeed passionate about Hospitality and she will surely be happy to know that she has exceeded your expectations and that you will come back in the future to visit her.
We invite you to check our social networks and website so you can find out the latest news of the destination and plan your next vacation with us.
Have an awesome day!
Front Desk Supervisor
Right on 5th Avenue and a clean room at a great price with breakfast included. I would stay here again, because it is close to all the attractions of downtown Playa. It is also close to the ferry to Cozumel and the Bus Station to Cancun, the airport and other destinations.
Dear Ambassador JMACTICKETS.
Thank you for writing this comment! It is an honor to know that you had a pleasant stay, it makes us really proud that you were able to enjoy of our great location and to know that you can let other people know about the advantages of staying in our beloved Xtudio Comfort.
We hope to have you back soon! Contact us directly on your next visit so we can help you plan you next vacation the best way, whether here or in any of our sister hotels in the Rivera Maya.
I stayed at this hotel for one night until my friend joined me so we could head to our resort. The room was very clean and the staff was very helpful. There's no elevator, so they lugged my suitcases up the stairs and watched my friend's suitcases the next morning while we went to breakfast.
The staff recommended a great restaurant for dinner that was tasty and reasonably priced and the breakfast included in the morning was tasty and filling; not just a croissant and some fruit.
The hotel is right on 5th Avenue, so it does get a little noisy, but what do you expect when you're in the heart of the action? It actually wasn't that loud (my room was right next to the bar nextdoor) and I was able to sleep. If noise is an issue, just put in some ear plugs.
The bathroom was a little small BUT the perk is that you can easily rest your head on the wall if you've had to much to drink . The mattress was quite hard and I had a spring sticking into my back most of the night...but it was still good value for the money and I'd recommend this hotel to anyone who wants a reasonably priced, clean hotel in the middle of the action.
Dear Ambassador Nicole M.
Thank you for your delightful comment! It is an honor to know that even though you only got to stay one night, you were able to enjoy what makes Xtudio this lovely place to vacation, from the comfort of our rooms to the excellence in service all of our Devotees to Hospitality live for.
We are looking forward to your next visit, hopefully you will be able to stay longer and enjoy any of our hotels here in Playa del Carmen, Holbox Island or the beach at Xpu Ha.
Ambassador Relations Devotee
The hotel is great the staff is awesome the rooms always clean and they have also good laundry service.
Ana. Ambar is so kind and nice , it was lovley.
The breakfast was very good we enjoyed so much...
If you searching for hotel with good price and good vibes that the hotel for you.