We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
21 people are viewing this hotel
Expedia.com
US$539
View deal
Free cancellation until 24/10/21
Hotels.com
US$539
View deal
Free cancellation until 24/10/21
FindHotel
US$434
View deal
Free cancellation until 25/10/21
Booking.comUS$539
PricelineUS$539
ZenHotels.comUS$669
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (3,613)
Filter reviews
3,613 results
Traveler rating
3,184
290
97
29
13
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
3,184
290
97
29
13
Show reviews that mention
All reviews private pool sands beach club rainforest experience outdoor bathtub eco tour saffron restaurant in villa dining la copa villa bbq bedroom villa breakfast buffet serenity pool golf cart three bedroom mayakoba area walk in closet hot tub
Selected filters
Filter
Updating list...
31 - 36 of 3,613 reviews
Reviewed 13 September 2021

We are still riding the high of this AMAZING experience!! Hands down the best resort we have ever stayed at. My husband and I (30 yrs old) wanted a relaxing escape and we found that and MUCH MORE at Banyan Tree.

First - THE VILLAS - our villa was huge, gorgeous, totally private, and just a slice of heaven. The pool is a legit pool, not a tiny wading pool you get at some resorts. We also had a hot tub, separate day room, outdoor bath and shower, steam shower...what more could you want??

We loved riding the bikes around the grounds which are also stunning. We got to see 2 spider monkeys on our first day and you truly feel like you're in an exotic jungle paradise. The facilities are incredible and the beauty of every building is undeniable.

Highlights of the trip:
- The beach! Was worried about the seaweed situation but they actually did a great job keeping it clean. Service at the beach is great, food and drinks are delicious, the infinity pool is beautiful, the cabanas are nice, the beach club is newly renovated and gorgeous. Great vibe we spent most of our time here.

- Ixchel Dining Experience - Did the brunch option and it far exceeded expectations - we did it on a rainy day and there was sooo much food and champagne and it was magical to see the natural beauty of the canals

- Saffron - best restaurant - do not miss it

- The Haab - So much fun - don't drink before because there will be A LOT of drinking.

- The Spa - very pricey but good quality - we did a couples massage and it was top notch

- La Copa Bar - great spot to hang and have a drink at any point - beautiful terrace

We are already planning our return for next year. The esthetic is so chic and romantic and you will want for nothing. The staff was amazing and attentive. They dropped what they were doing to help you. Food and drinks are good quality. If you can afford the price tag - don't miss this resort!! If you are on the fence just book this one you will not regret it.

Room tip: Get the pool villa with the extra day room it was a great bonus!
Date of stay: September 2021
    • Location
    • Rooms
    • Service
Thank jjbuckingham
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba, responded to this reviewResponded 13 September 2021

Dear jjbuckingham,

Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. I very much enjoyed reading your comments about how you really enjoyed your culinary experiences with your husband.

Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba.

Kind Regards,

Juan Carlos Cardona
General Manager
gm-mayakoba@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 September 2021

Best Hotel ever!.Great Service from Gamabiel from the breakfast team.He would Server me before i even ask .He would call me with my Name say good morning and knew exactly what to serve me.Thanks alot for the great Service Gamabiel.Greetings from Germany.

Date of stay: July 2021
Trip type: Traveled as a couple
Thank Frankfurt_Maedsche
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba, responded to this reviewResponded 8 September 2021

Dear Frankfurt_Maedsche,

Thank you for your feedback; it was truly a pleasure to host your holiday and thank you for recommending us with all Trip
Advisor followers. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff.

We look forward to welcome you soon again at Banyan Tree Mayakoba.

Kind Regards,

Juan Carlos Cardona
General Manager
gm-mayakoba@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 August 2021

The location is fantastic, we usually stay at the Rosewood but decided to give the Banyan Tree a try, We had a very spacious 3 bedroom family villa, extremely pleasant to stay with a nice rooftop’ swimming pool. Villa experience was also enhanced thanks to incense, little gifts etc. restaurants and service were other strong points as well as the beautiful (in April 21) beach swimming pools. We also enjoyed the range of activities all respectful of the natural environnement . the renovated beach club and restaurants are amazing, let s hope this renovation extends to the rest of the hotel. Couple of points for improvement : more Mexican options (we grew an appetite after a great Mexican cooking class) ; on 3 separate occasions we had uninvited guests to our villa : cockroaches ;To sum it up a bit more attention from some of the staff (check in and reception area were less welcoming and efficient ) and more local colors will further improve this great resort

Date of stay: April 2021
    • Value
    • Rooms
    • Service
2  Thank IFDtravel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba, responded to this reviewResponded 8 September 2021

Dear IFDtravel,

Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests.

Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses!

Kind Regards,

Juan Carlos Cardona
General Manager
gm-mayakoba@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 August 2021 via mobile

We want to thank all the Banyan Tree Mayakoba staff for their extraordinary service. Always polite and very helpful. Mr. Carlos Perez, the concierge, was amazing, he made our trip unforgettable!
The hotel lobby is stunning as the beach club Sandals!

Date of stay: May 2021
Trip type: Traveled with family
Thank FernandaJ661
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba, responded to this reviewResponded 8 September 2021

Dear FernandaJ661,

Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff.

Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba.

Kind Regards,

Juan Carlos Cardona
General Manager
gm-mayakoba@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 26 August 2021

My wife and I (both mid-30s) and our 5yr old daughter stayed here for 5 days in early August. I think while we were there we joked about wanting to buy a timeshare of our suite. I might still joke about it to this day, hoping that it was a possibility.

Room - We were in a beachfront suite that had a private wading pool and access to the beach. The room was built maybe <1yr ago and it is amazing - the square footage is huge, the private hot-tub and outdoor shower are unique to anything I've seen at other hotels, and the furnishings are all just really nice. No expense spared in making this a 5-star accommodation.

Service - this was incredible. We were set up with a private concierge (shout out to Andy, she was AMAZING!). Anytime we wanted to arrange for something like a catamaran ride or dinner reservations, Andy was prompt to set it up. The rest of the staff is fantastic, I couldn't say nicer things about every person we interacted with. They were kind, respectful, and wore masks at all times, indoors and outdoors. If we needed anything brought to the room or a golf cart to take us to the main building we were not waiting long at all.

Food - it was what you might expect from a fancy resort, but I'd call out two great restaurants - 1) the breakfast buffet is expensive at $50/pp but has a great selection of fresh fruits, pastries, breakfast tacos, crepes, pancakes, grains, etc. I can't do it justice by describing it, it just has to be had. 2) the restaurant on the beach, I think it was called Sands? The seafood there was impeccable every time we ordered it.

Room tip: Ground floor is ideal for the beachfront suites, they have larger outdoor areas.
Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
Thank efed33
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba, responded to this reviewResponded 27 August 2021

Dear efed33,

Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests.

It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Kind Regards,

Peter Hechler
General Manager
gm-mayakoba@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews