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Banyan Tree Mayakoba
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Reviews (2,308)
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19 - 24 of 2,308 reviews
Reviewed 3 weeks ago

We had an amazing return to Banyan Tree this year. Ingo Brieke and his team did a wonderful job welcoming my wife and including my kids this time. We stayed in a family residences and my kids love the pool and the multiple floors. Food and service were top notch again. The hawk at breakfast and at the beach was great too. From my kids just loving to see it and keeping the birds away it is a welcome addition!

I would say at the family residences it would be awesome to have some side tables to put food/drinks on while you are up there. Or at least our unit didn't have them. We want to make Banyan Tree Mayakoba part of our yearly vacations! The Banyan Tree brand has been so great, we have booked Banyan Tree Seychelles for our 10 yr anniversary!

  • Stayed: February 2018, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank ryan144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Peter_Hechler, Director General at Banyan Tree Mayakoba, responded to this reviewResponded 3 weeks ago

Dear ryan144,

Thank you for taking the time to share your experiences with the Trip advisor community. It was a pleasure to host you and your family. I very much enjoyed reading your comments, as I am sure many others will too.

Thank you for choosing Banyan Tree Mayakoba and I look forward to your next visit.

Kind Regards,

Peter Hechler
General Manager
gm-mayakoba@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We came as a family of 4 for a much needed spring break. Banyan Tree Mayakoba did not disappoint and exceeded our expectations across the board. Our villa and pool was spacious and a luxurious home from home. The entire hotel property is beautiful, lush and well maintained. There are enough amenities and facilities to keep a family with 2 young kids entertained. The food quality and variety is exemplary. Above all, the staff are incredible - genuine, professional and always go above and beyond to make your stay the best it can be. This was a special trip for us and the hotel made it even more magical.

Stayed: March 2018, traveled with family
Thank Andrea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Peter_Hechler, Director General at Banyan Tree Mayakoba, responded to this reviewResponded 3 weeks ago

Dear Andrea P,

Thank you very much for your posting on Tripadvisor. We are delighted to hear that you enjoyed the comfort and space of your villa, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations.

Thank you for choosing Banyan Tree Mayakoba and I look forward to your next visit.

Kind Regards,

Peter Hechler
General Manager
gm-mayakoba@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Terrific spring break destination for a family of 4. Will definitely return. The accomodation are wonderful and the food was very diverse and excellent. We enjoyed both the beach facilities as well as the main reception area. Not one complaint!

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rbrookby72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Peter_Hechler, Director General at Banyan Tree Mayakoba, responded to this reviewResponded 3 weeks ago

Dear rbrookby72,

Thank you very much for your posting on TripAdvisor. There is no better reward than to receive such comments from our guests.

Thank you again and I look forward to your return.

Peter Hechler
General Manager
gm-mayakoba@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We have been here many years and we keep coming back. I told the General Manager that this had been our best stay yet. The staff really did an amazing job, anticipating needs and taking great care of all of us. The food was outstanding in every venue- breakfast room, beach restaurant, beach service, room service.

  • Stayed: March 2018, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank RicardoQ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Peter_Hechler, Director General at Banyan Tree Mayakoba, responded to this reviewResponded 3 weeks ago

Dear RicardoQ1,

Thank you for your wonderful review of your visit to Banyan Tree Mayakoba; it was a pleasure to host your holiday. I very much enjoyed reading your comments, as I am sure many others will to. I understand that you have many options when choosing where to spend your vacation and it is an honor that you choose to keep returning to our Sanctuary for the Senses.

I look forward to your next visit where we will be waiting to welcome you to your home away from home!

Kind Regards,

Peter Hechler
General Manager
gm-mayakoba@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I was at Banyan Tree Mayakoba this past week on business as an event planner. Our guests are very well-traveled and could not have enjoyed themselves more! The service, room product, food, and atmosphere they experienced with by far the best ever! Each room is a private villa with your own private pool. Not a plunge pool but a swimming pool! The outdoor bathtub is to die for! If you were looking to relax, enjoy great food and hospitality in a safe environment, Banyan tree Mayakoba is your place! The beach and golf course are second to none as well! Too many wonderful staff members to single out!

Stayed: March 2018, traveled on business
Thank Patricia M N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Peter_Hechler, Director General at Banyan Tree Mayakoba, responded to this reviewResponded 3 weeks ago

Dear Patricia M N,

Thank you for your glowing feedback. It's great to know that you enjoyed your experiences in our Sanctuary for the Senses.

Again many thanks and I hope to see you very soon at Banyan Tree Mayakoba.

Kind Regards,

Peter Hechler
General Manager
gm-mayakoba@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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