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Andaz Mayakoba Resort Riviera Maya
Ranked #10 of 212 Hotels in Playa del Carmen
Reviewed October 18, 2017 via mobile

Andaz may become our new favorite resort because of the people, who are so warm and friendly. They truly made us feel like family members. We even took a group selfie together. Sergio greeted us with the best and personal check-in service we've ever experienced. At Cafe Olla, Irina the hostess and David the assistant manager made our comfort a priority. At the beach pool and on the beach, Yolanda, Wally, Umberto, and Claudia went above and beyond in their attentiveness. We always has plenty of water and delicious surprise treats like frozen fruit bars and Mexican candy. The breakfast is bountiful and Stephania the hostess was sweet and delightful. The hotel is modern comfort with large rooms and rain shower. It also comes with snacks and nonalcoholic drink on the house, which they continue to refill. Lastly, Cafe Amate was such an intimate dining experience with rooms that are designed to look like they belong in a luxurious home. Francisco, the manager, gave us a tour of each room and saw to our comfort, including walking with us as we left to say goodnight. We'll definitely be back!

Stayed: October 2017, traveled as a couple
Thank Bleu-I's K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this reviewResponded 5 weeks ago

Hola Bleu-I's K! Thank you for reviewing your stay with us. So glad you enjoyed our unique approach and sincere care from all our team. I will share your kind remarks with everyone and make sure they know how appreciative you are of their great efforts. We look forward to welcoming you back. Best regards, Lin Schatz.

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Reviewed October 18, 2017

OMG! This is a wonderful get away. I live on Kauai and found this exquisite resort, warm staff, cultural dining experience and natural beauty to be top shelf. My daughter's wedding was such a amazing event and our wedding coordinator, Paola, was charming, easy to communicate with, helpful in her recommendations and was present at the 2 day event, getting things together and guiding us every step of the way.

  • Stayed: October 2017, traveled with family
    • Value
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Review collected in partnership with Andaz
Thank D5743AQstevenm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this reviewResponded 5 weeks ago

Hola D5743AQstevenm! Thank you for choosing our resort as your host for such an amazing event. I will make sure to recognize Paola for her amazing work and thank you for pointing out all the great hard work of our team. We hope you come back soon! Best regards, Lin Schatz.

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Reviewed October 18, 2017

We stayed during the first week of October to celebrate my birthday. When we arrived, we were greeted with a delicious cocktail and a stone to make a wish at the most amazing Sanctuary/lobby. We arrived late and the front desk agents were very attentive and accommodating. We were driven around the property and dropped off at our room. The next day we were moved to another room with incredible views by the beach. We ate at Olla Taco and it was spectacular. The fajitas and the cocktails were amazing. They didn't have a watermelon Margarita on the menu but they made it for me anyway. The staff at the beach and the pool were great too, great service! The bikes are fun, the spa was just perfect (Gracias a Salvador). The concierge (Aldo) was on point, giving us great recommendations for our trip to Tulum. The breakfast was incredible, the service was world class, thank you chef Yosafet (sp). The Tuna Tostada for lunch at Cocina Milagros was the best thing ever. The rooms were neat and clean, the robe was perfect. One of the bellmen (Hector/Guillermo) remembered us from our previous trip where we stayed at another property close to playa, what a memory and attention to detail. The service at La Fonda in the pueblito was very interesting with great service. Our ride in the lagoon with Noah was a highlight, will never for it. Thank you Andaz for such a great product. Special thanks to all of the staff! Rogelio, Guillermo, Ivan, Natalia, Carlos, all of the grounds keepers that waved to us every time they saw us, they work so hard.

Thank you,

Johan

Room Tip: Stay near the pool and beach!
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  • Stayed: October 2017, traveled as a couple
    • Value
    • Cleanliness
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Thank jestrella2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this reviewResponded 5 weeks ago

Hola jestrella2016! Thank you for sharing your experience with us. Its amazing to read all about our staff warmth and attention to your experience, I am proud of their achievements and will make sure to express my gratitude to all of them. We certainly hope you come back soon, its our pleasure to host you. Best regards, Lin Schatz.

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Reviewed October 17, 2017

Did not enjoy this experience. Would think twice about returning to this property. Love the area, it is an area we have stayed frequently. Was excited to try a new property, Even though we had been very happy with accommodations at a previous property. This was not what I had anticipated, maybe a work in progress. Was very happy to leave when the vacation was over.

  • Stayed: October 2017, traveled with family
    • Value
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Review collected in partnership with Hyatt Hotels
Thank mksantis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this reviewResponded 3 weeks ago

Hola mksantis, thank you for sharing your experience. I am truly sorry to read about your less than perfect experience with us. We truly did everything within our power to make sure you enjoyed our resort and you were looked after. I regret that despite our many efforts and empathy you left unimpressed. I hope you give us a second opportunity to improve this last experience. Best regards, Lin Schatz.

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Reviewed October 16, 2017

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Andaz
Thank 18marianae
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Lin S, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this reviewResponded October 17, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Andaz Mayakoba Resort Riviera Maya

Address: Carreterra Federal Chetumal - Puerto Juarez Km 298, Playa del Carmen 77710, Mexico (Formerly Andaz Mayakoba)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 212 Hotels in Playa del Carmen
Price Range: ₱18,008 - ₱54,124 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Andaz Mayakoba Resort Riviera Maya 4.5*
Number of rooms: 214
Official Description (provided by the hotel):
Andaz Mayakoba Riviera Maya Resort is located along the shores of a clear lagoon flush with flora and fauna, offering guests easy access to the turquoise waters of the Caribbean. The resort’s breathtaking design reflects the Mayan culture to the intriguing visitors and the resort’s fertile surroundings. Indulge in one of the resort’s 214 guestrooms, including 41 luxury suites, all featuring traditional crafts, colorful tiles and painted woods balanced with minimalist design and breezy spaces that allow natural light and the surrounding views to showcase each room. Four unique restaurants and bars with views of the pool, lagoon or ocean offer the distinguished culinary experiences for which Andaz® hotels are known. Enjoy complimentary wireless Internet and complimentary in-room minibars offering non-alcoholic beverages and snacks. Relax, recharge and rejuvenate at our world-class 900 sq m (9,688 sq ft) spa, which features six treatment rooms, two hydrotherapy spaces and an array of therapeutic services. In addition, a 24-hour gym features the latest equipment. Guests can enjoy three refreshing outdoor pools which includes whirlpools and a lap pool, or the nearby stunning white sand beaches along the clear blue waters of the Caribbean Sea. Business travelers will feel inspired and re-energized at any event at Andaz Mayakoba, which features a ballroom and five meeting studios for a total of 1,300 sq m (13,993 sq ft) of flexible and distinctive meeting space. The resort is 40 minutes from Cancún International Airport, nestled in the ecologically diverse Mayakoba Resort complex. Offering guests nature trails, biking, bird-watching, four tennis courts, croquet and archery, the resort also offers access to the Mayakoba Connection ferry and El Camaleón Golf Club, which features an 18-hole golf course that is home to the annual PGA Tour OHL Classic. ... more   less 
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