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Newport House Playa del Carmen
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Reviews (166)
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All reviewsrooftop poolwelcome basketwasher and dryerwonderful roomhome away from homeboutique hotelbreakfast basketmodern apartmentsmart tvselectric kettlesized refrigeratorthese apartmentsoxxo storeself containedthe bed was super comfortablekitchen areaseparate bedroom
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Reviewed 10 October 2017 via mobile

This place is beautiful, looks just like all of its ads. It's on 10th Avenue so you are a block away from the main strip, which is nice because it's loud and crazy on 5th Avenue.
Check in was a breeze, the place has a very spa-like feel. New, modern and extremely clean.
Our room was absolutely gorgeous.
We had a welcome basket delivered to us with bread, eggs, butter and fruit. Purified water waiting in the fridge when we got there. They also gave us a complimentary bottle of sparkling wine for my friend's birthday.
Staff is at the front desk at all times, the front door is always locked, so they let you in and out, makes you feel very safe.
Security out front at night as well, he was lovely and quite helpful.
The rooftop pool! Gorgeous! Was like a private oasis up there. Was glad, because the actual beach at Playa was not the best, especially coming from Puerto Adventuras and Talum prior to that. Those beaches are much more beautiful and less crowded.
I wish we stayed here longer, had a great experience.

Stayed: October 2017, traveled with friends
Thank Bonessa23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport H, Gerente at Newport House Playa del Carmen, responded to this reviewResponded 14 October 2017

Dear Bonessa23,


Thank you very much for your cool review about your stay at Newport House. We were so happy to have you here as our guest and we are also happy to know that you and your friend enjoyed and liked our birthday present and the welcome breakfast basket.
It´s nice to hear too that you mentioned that you had that safe feeling while in Newport House, this is very important for everybody to know.

Please, let us know the next time you visit Playa del Carmen, we will be very happy to welcome you again,


Regards,


Derick and The Newport House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 September 2017 via mobile

The room is absolutely amazing ,whatever you need you will find it there. Very clean and brand new, they offer you bicycle and skateboard for free . The only bad thing is no place to park you have to park your car outside( Secuirty guy is watching the street tho ). Walking distance from 5th and 12th Avenue .We had a great stay

Stayed: September 2017
Thank Ali E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport H, Gerente at Newport House Playa del Carmen, responded to this reviewResponded 3 October 2017

Dear Ali E,



On behalf of our team, thank you very much for your feed back. We really apreciate you took the time to share your experience with us. As per the parking lot, this is a safe neighborhood, so we are glad that in the end, having to park your caar outside was not a big inconvenient for you.

We hope to welcome you back very soon.

Warm regards,


Derick and The Newport House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 September 2017

We loved everything about Newport House - the easiest 5/5 review we have ever given. The property itself is brand new with a fantastic ambiance throughout. The rooftop pool area in particular is stunning - straight out of a magazine shoot. Our room on the second floor was sensational with a spacious living area/kitchen, huge bathroom (excellent shower), access to English-language TV channels, insanely good A/C, and a washer/dryer.

Regarding the location, if you're looking for a quiet stay in PDC this is perfect. It's a short 100m walk to the less-crowded end of 5th Ave, but still close to some good restaurants and shops. The area seemed very safe too, and Newport have a security guard at night (a great guy!) that gives you that added peace of mind.

Based on some previous reviews, we weren't expecting much from the affiliated beach club, but it's actually pretty good - the food there is top notch.

And lastly, all the staff at Newport were fantastic, helpful and helped make our stay memorable...so much so that we booked another 6 nights here to finish our travels through Mexico.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Matthew_Myers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport H, Gerente at Newport House Playa del Carmen, responded to this reviewResponded 22 September 2017

Dear Mr. Myers,



First of all, thank you very much for having chosen us for your second stay. We are so thrilled for having exceeded your expectations, thank you again for givng us another chance to pamper you.
Our team is commited to every guest that passes through Newport House, we love what we do and it reflecst on the service we provide every day.
We are very happy that you enjoyed all of our facilities and amenities.

Thank you again for your feed back and recommendation to others.

We look forward to seeing you again.

Warm regards,

Derick and The Newport House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 September 2017

Felt on top of the world while living at New Port! So cozy, stylish, and comfortable.
Thanks so much for your kind customer service and a top of the line experience!!!

Very easy to get to the 5th avenue for a daily promenade and enjoyment of local and international food. Very cool beach club and a nice shoreline. Overall, it was the best vacation of my life. We're never staying at an all-exclusive resort again..

See you next time!

Room Tip: We had a laundry and dryer machine!! Not all units have a laundry.
  • Stayed: September 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Roman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport H, Gerente at Newport House Playa del Carmen, responded to this reviewResponded 22 September 2017

Hi Roman M,



Thanks a lot for your feedback and recommendation. We are very happy that you had a top of the line experience with us. It is our work to help our visitors to create a conection with us and with the local life of Playa del Carmen.
Please, feel free to reach us direclty the next time you visit the Riviera Maya, we will be so glad to welcome you back.

Warm regards,


Derick and The Newport House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 September 2017

This place is simply amazing. The apartments were so modern, clean and just amazing. The bed was like sleeping in a big marshmallow... the fact that they had netflix, youtube, amazon etc on the tv in the bedroom and living room was the cherry on top. The rain shower, bathroom, amenities were all excellent.The hotel offers free bikes to rent and we did so which was a great idea. We rode around 5th avenue the whole day and couldn't have asked for a better experience!

  • Stayed: September 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank shah023492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport H, Gerente at Newport House Playa del Carmen, responded to this reviewResponded 15 September 2017

Dear Shah023495


Thank you so much for your feedback. It was a pleasure for us to have you as our guest during your vacation in Playa del Carmen. Please, do not hesitate to contact us directly the next time you visit the Riviera Maya, we all be very happy to welcome your back.

Warm regards,

Derick and The Newport House Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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