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Reviewed 18 October 2017

It was the best vacation I have ever had. The resort is beautiful, the food was top quality but what I enjoyed most was the service we were provided. If you ever have the pleasure of visiting this resort, I hope you are blessed with the most amazing and attentive butler's on the planet. Enrique Leyva, Brandon Fernandez, Pedro Saldana, Alfonso Aviles, Francisco Huerta took amazing care of us. I will definitely be returning to this resort each and every year.

  • Stayed: January 2017, traveled with friends
    • Value
    • Location
    • Service
Thank Tera F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 20 October 2017

Dear Tera F,

Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices.
It is a pleasure for me to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.

We hope that The Fives Azul Beach Resort will be your preferred resort for your next visit to Playa Del Carmen and the Riviera Maya.
Kind regards,
Renaud Pfeifer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 October 2017

we were going to Cuba and once the Hurricane put pay to that we booked here ....

Staff on whole we good few not so helpful but on the whole ok
so much noise with building work and drunk groups much door banging at 1 2 3 4 5 in morning
i did complain and was taking so long i emailed someone high up in the hotel group and within 20 mins i was being listened to ... we got moved and all the females in group got a free spa treatments ( a very nice touch by the managers and directors )

Food was ok liked the Italian and the Thai best so book them ... most of the bars run out of beer and sprit during the stay and the olive restaurant run out of chicken ( 4 in our party wanted it and only had 3 and this was at 8 o clock in evening and it was on evening menu... wouldn't call this real all inclusive if i am honest no ice cream for kids to go get when they like and i have stayed at the sister resort el dorado spa and admitted its a more money you do get what you pay for at end of day ... would i come here again then the answer is no would i recommend this place to anyone then again it would be a no ... ps maid service and fridge re stock borderline shocking and its the first time i have never left a tip for the room maid in my life it was that poor

  • Stayed: September 2017, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
4  Thank paul m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 20 October 2017

Dear paul m,

Thank you very much for your kind words described in your review of your recent stay in our facilities. Your feedback is extremely valuable to us, as we strive to improve every day. We greatly appreciate your comments about aspects of our services that need attention into detail.

Please do not hesitate to contact the customer service department at customercare@karismamexico.com, therefore, your comments could be personally attended.

Kind Regards,

Renaud Pfeifer
General Manager
gm@azulfiveshotel.com
Azul Beach Resort The Fives by Karisma

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Reviewed 18 October 2017

We were at this resort (along with almost 40 other people) to attend a wedding. The resort is lovely with beautiful, well kept grounds. There are a number of pools throughout the resort, along with the beach, so there was never an issue in finding a lounger. Most of the pools have a bar and are located between 2 buildings. The rooms are well appointed & a good size. The only suggestion I would make is to say that the rooms, although comfortable & clean, could use some freshening in terms of updates. I do have to mention that our house maid Maxi was an absolute treasure.Our room was clean, sweet smelling, had plenty of towels & she always left towel art on our bed - a baby, a dog, swans, etc. - and was always smiling & happy to do what we asked every day! The restaurants were all very good - they served beautifully plated food, with portions that were just the right size.The 2 buffet restaurants were also very good, with lots of variety & helpful & attentive staff. The wedding was beautiful & well organized with again, a wonderful meal. All in all, we had a great time & would have no hesitation in recommending this resort.

  • Stayed: October 2017, traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank anwil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 18 October 2017

Dear anwil,

On behalf of the staff and Management the Fives Azul Beach Resort I would like to thank you for taking the time to share your experiences relating to your recent stay with us.

It is great to know very detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet cuisine, themed restaurants the beautiful views, & our luxurious pools.

We hope to you see again very soon at the The Fives Azul Beach Resort

Kind regards,
Renaud Pfeifer
General Manager

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Reviewed 18 October 2017

I have travelled a lot in my life, but I have never been to an all inclusive resort that is as great as Azul Fives. The food is to die for, the rooms are large, clean and beautiful. The beach is incredible. But the best thing is the staff. The butlers take care of us so well, and really make the stay so magical. Enrique Leyva is the best ever... and really cares about making our vacation amazing. He goes above and beyond the call of duty every day. His cohorts, Brandon Fernandez, Peddro Saldana, Alfonso Aviles & Francisco Huerta are all amazing as well. I highly recommend this place.

  • Stayed: March 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank TeamGoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 21 October 2017

Dear TeamGoran,
Thank you for your wonderful review, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.

There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that Enrique Leyva had such a positive effect on your visit, please trust that he will be rewarded for their efforts.

Thank you again and we look forward to your next visit to the The Fives Azul Beach Resort
Kind regards,
Renaud Pfeifer
General Manager

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Reviewed 18 October 2017

We absolutely love Azul Fives. We have been here at least 6 or 7 times, sometimes with kids, once for a conference and once for a wedding. We go every year with the family because we absolutely love it. It's the perfect blend of relaxation and entertainment, excellent atmosphere and the best food we have ever enjoyed in Mexico. It's kid-friendly without being cheesy, and perfectlylovely for adults without kids as well. The addition of the new plaza are in the past few years was the icing on the cake!

Our children are between the ages of 5-11 and have been coming to Azul since they were babies. They love the Kids Club (is Carolina still there?) and actually ask to go, especially for the parties in the evenings. This lets my husband and I sneak off for a quiet guilt-free dinner many nights.

The absolute best part of Azul is the butler & concierge staff. Enrique Leyva is the King... he will leave no stone unturned to get you what you need. He's just incredible. The rest of the butlers are on top of everything, and checking in constantly to make sure everything is ok. Brandon Fernandez, Pedro Saldana, Alfonso Aviles and Francisco Huerto... you guys are amazing!!! We miss you all and look forward to seeing you again in December! Can't wait!!!

  • Stayed: November 2016, traveled with family
    • Value
    • Rooms
    • Service
Thank Danitodor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 19 October 2017

Dear Danitodor,

Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided with the Karisma Gourmet Inclusive Experience. I'm very flattered by your kind words and also very proud of each employee you mentioned.

**Carolina still working in our kids club.

Thank you again for your wonderful feedback and we look forward to your next visit in December.

Kind regards,
Renaud Pfeifer
General Manager

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