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“Great Beach Vacation”

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Azul Beach Resort The Fives Playa Del Carmen
Ranked #60 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
Reviewed 4 weeks ago

Our room was in Tower 19, with a deck overlooking the adult pool. The adult pool was nice but the bar with it didn't have a blender and it was closed much of the time. Being an adult pool, I feel like it should be open later as well, who doesn't love a night swim. For an adult pool, it should really have an actual swimup bar. Food was good at the Sushi place, La Brassiere, Sea Olive, Beach Restaurant, and the Italian place. Mexican place was VERY slow and food was not very good. Alcohol choices were good, but they need more bartenders and more access to those on the beach and in pools. Bartenders were very nice and make excellent drinks. Rooms were kept very clean and freshened every day. Beach area was beautiful and the staff played volleyball with the guests. Beautiful resort that I would definitely visit again.

Room Tip: Tower 15 is closest to the front. Tower 19 is outside adult pool so don't pick it if you have c...
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  • Stayed: October 2017, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this reviewResponded 4 weeks ago

Dear Rachel H,

On behalf of the staff and Management the Fives Azul Beach Resort I would like to thank you for taking the time to share your experiences relating to your recent stay with us.
It is great to know very detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet Cuisine & themed restaurants.

We hope to you see again very soon at the The Fives Azul Beach Resort

Kind regards,
Renaud Pfeifer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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117 - 121 of 6,782 reviews

Reviewed 4 weeks ago

It was the best vacation I have ever had. The resort is beautiful, the food was top quality but what I enjoyed most was the service we were provided. If you ever have the pleasure of visiting this resort, I hope you are blessed with the most amazing and attentive butler's on the planet. Enrique Leyva, Brandon Fernandez, Pedro Saldana, Alfonso Aviles, Francisco Huerta took amazing care of us. I will definitely be returning to this resort each and every year.

  • Stayed: January 2017, traveled with friends
    • Value
    • Location
    • Service
Thank Tera F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this reviewResponded 4 weeks ago

Dear Tera F,

Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices.
It is a pleasure for me to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.

We hope that The Fives Azul Beach Resort will be your preferred resort for your next visit to Playa Del Carmen and the Riviera Maya.
Kind regards,
Renaud Pfeifer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

we were going to Cuba and once the Hurricane put pay to that we booked here ....

Staff on whole we good few not so helpful but on the whole ok
so much noise with building work and drunk groups much door banging at 1 2 3 4 5 in morning
i did complain and was taking so long i emailed someone high up in the hotel group and within 20 mins i was being listened to ... we got moved and all the females in group got a free spa treatments ( a very nice touch by the managers and directors )

Food was ok liked the Italian and the Thai best so book them ... most of the bars run out of beer and sprit during the stay and the olive restaurant run out of chicken ( 4 in our party wanted it and only had 3 and this was at 8 o clock in evening and it was on evening menu... wouldn't call this real all inclusive if i am honest no ice cream for kids to go get when they like and i have stayed at the sister resort el dorado spa and admitted its a more money you do get what you pay for at end of day ... would i come here again then the answer is no would i recommend this place to anyone then again it would be a no ... ps maid service and fridge re stock borderline shocking and its the first time i have never left a tip for the room maid in my life it was that poor

  • Stayed: September 2017, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
4  Thank paul m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this reviewResponded 4 weeks ago

Dear paul m,

Thank you very much for your kind words described in your review of your recent stay in our facilities. Your feedback is extremely valuable to us, as we strive to improve every day. We greatly appreciate your comments about aspects of our services that need attention into detail.

Please do not hesitate to contact the customer service department at customercare@karismamexico.com, therefore, your comments could be personally attended.

Kind Regards,

Renaud Pfeifer
General Manager
gm@azulfiveshotel.com
Azul Beach Resort The Fives by Karisma

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Reviewed 5 weeks ago

We were at this resort (along with almost 40 other people) to attend a wedding. The resort is lovely with beautiful, well kept grounds. There are a number of pools throughout the resort, along with the beach, so there was never an issue in finding a lounger. Most of the pools have a bar and are located between 2 buildings. The rooms are well appointed & a good size. The only suggestion I would make is to say that the rooms, although comfortable & clean, could use some freshening in terms of updates. I do have to mention that our house maid Maxi was an absolute treasure.Our room was clean, sweet smelling, had plenty of towels & she always left towel art on our bed - a baby, a dog, swans, etc. - and was always smiling & happy to do what we asked every day! The restaurants were all very good - they served beautifully plated food, with portions that were just the right size.The 2 buffet restaurants were also very good, with lots of variety & helpful & attentive staff. The wedding was beautiful & well organized with again, a wonderful meal. All in all, we had a great time & would have no hesitation in recommending this resort.

  • Stayed: October 2017, traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank anwil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this reviewResponded 4 weeks ago

Dear anwil,

On behalf of the staff and Management the Fives Azul Beach Resort I would like to thank you for taking the time to share your experiences relating to your recent stay with us.

It is great to know very detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet cuisine, themed restaurants the beautiful views, & our luxurious pools.

We hope to you see again very soon at the The Fives Azul Beach Resort

Kind regards,
Renaud Pfeifer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

I have travelled a lot in my life, but I have never been to an all inclusive resort that is as great as Azul Fives. The food is to die for, the rooms are large, clean and beautiful. The beach is incredible. But the best thing is the staff. The butlers take care of us so well, and really make the stay so magical. Enrique Leyva is the best ever... and really cares about making our vacation amazing. He goes above and beyond the call of duty every day. His cohorts, Brandon Fernandez, Peddro Saldana, Alfonso Aviles & Francisco Huerta are all amazing as well. I highly recommend this place.

  • Stayed: March 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank TeamGoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this reviewResponded 4 weeks ago

Dear TeamGoran,
Thank you for your wonderful review, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.

There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that Enrique Leyva had such a positive effect on your visit, please trust that he will be rewarded for their efforts.

Thank you again and we look forward to your next visit to the The Fives Azul Beach Resort
Kind regards,
Renaud Pfeifer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#26 Green Hotel in Playa del Carmen
#31 Top resorts Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
Price Range: ₱10,728 - ₱76,673 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Official Description (provided by the hotel):
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen

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