We take all our clients very seriously, which is why we are very sorry that you qualified us in that way, when we always anticipate and in advance we publish our closing dates in all our social networks as every year, we put blankets, announcements, we publish on Facebook, Instagram, Google, Trip Advisor for the same, to avoid such situations, so we do not think that such a comment is appropriate, especially since we are always very cautious and take the appropriate measures to inform all our customers as always..
We also always have a phone number available receiving calls 24 hours a day to answer any questions and answer our customers. People always call us.
You did not dial to ask for reservations and kindly as we would have all commented the same, that we were closed.
We kindly thank you for reconsidering your comment. Since we never imagined a comment of that style for all the precautionary measures we always take to inform everyone.
The doors are open for you when you want, it will be a pleasure to welcome you at home. We invite you to meet us and you will see that we do not deserve such a negative comment.
We really hope to help you and serve you in the future in the way you deserve, in the way we always treat all our costumers, because for us, they are family, for you can get a better idea and experience from us and I´m sure a 100% that you will have a positive experience and positive comments from us!
Trip schedules could not be changed for three weeks; because it gave the closed business option :( that's why we published the closing dates in the main profile photo. Im Very Sorry you havent seen that in all the MEDia that we posted the advertisment. :(
It is not the first time and people always find our publications.
We are sorry for your disappointment, but we are sure that if you know us, you would not think that way.
Hopefully in the future we have the opportunity to serve you.
Thank you so much.