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All reviews breakfast buffet city view small pool within walking distance recommend casa an ocean view room omelet ferry pier every morning pool deck dive boat dive shop island ships taxis balconies carlos
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Reviewed January 14, 2023

We stayed here for one night before going to the resort that we had booked. The hotel is in a great location, in close proximity to restaurants, souvenir shops and the Mega store. Check-in was very fast and the service was excellent. The breakfast that was included was delicious. Our room was okay. We had a room that overlooked one of the side streets, although we could see the sea if we looked out to our right when we stood on our balcony. Our only complaint really was that we had an adjoining room and we could hear everything next door, including the arguing. We would definitely stay here again, although I would probably pay the extra money for an oceanfront room the next time.

Date of stay: December 2022
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Deb R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel, responded to this reviewResponded January 20, 2023

Dear Deb✨

Thank you for sharing your comments with us.
We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations.
Once again we extend our greatest thanks hoping to see you back soon.
Sincerely Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2023

We stayed at this hotel for 4 nights. We had an ocean view room with an exterior balcony. The non-ocean view rooms have a balcony that faces inward from what I could see. The property was clean, the employees were friendly & efficient. We wanted to book a last-minute excursion and all 3 of the people at the front desk were immediately on the phone trying to accommodate us. This hotel is almost directly across from Punta Langosta pier, downtown. One or two ships would dock each day. The ships do not block your view by any means and it's kinda fun watching them and the people come and go. There is no access to the water nearby. The pool is very small and VERY warm with a nice sitting area that overlooks the street. I read reviews that the higher levels had less noise in the mornings but we were on the fourth floor & it was very loud when they started getting ready for the breakfast crowd. I think it's unavoidable! The (free) breakfast was very good with assorted juices, fruit & yogurt, omelets made to order, and other breakfast staples. There are many restaurants & shopping options within walking distance. Taxis are always stacked up right outside given the cruise port. Ferry port is a few blocks north, within walking distance. Overall our stay was fantastic!

Date of stay: January 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank 692kristis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel, responded to this reviewResponded January 20, 2023

Dear Kris ✨

Thank you for sharing your comments with us.
We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations.
Once again we extend our greatest thanks hoping to see you back soon.
Sincerely Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2022

I have stayed here on many occasions over the past 20 years- including when I arrive a day or 2 early before my condo is available . It is utterly spotless, they have long term staff, a lovely lounge and truly the best breakfast in town - all for a great price. I am next on the Island in Feb and April and look forward to using CM to get settled and rested before heading to my place out of town down the island . It is located on the Main Street so if you want to pay a bit more for water view that's great - all rooms have balconies

Date of stay: October 2022
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
4  Thank Pamela B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel, responded to this reviewResponded December 27, 2022

Dear Ravenscrest:
Thank you for sharing your comments with us.
We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations.
Once again we extend our greatest thanks hoping to see you back soon.
Sincerely Customer Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2022 via mobile

The hotel is well located. The rooms are clean, a little bit dark. The food at breakfast is good, not a lot of choices, but still is good. The staff are nice. You have free fresh water at the lobby and there’s a 7 eleven 1 min. walk from the hotel. Great experience.

Date of stay: October 2022
Trip type: Traveled on business
1  Thank amo2004amo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel, responded to this reviewResponded December 27, 2022

Dear amo2004amo,
Thank you for sharing your comments with us.
We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations.
Once again we extend our greatest thanks hoping to see you back soon.
Sincerely Customer Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2022

Stayed for two nights before going to an all inclusive. Beautiful property. Staff is superb. Small pool, but nice. Very clean. Complimentary breakfast. Very good. This seems to be a place for adults only. One guest was playing a blue tooth speak and they requested it to be turned down. This is NOT a party hotel. Elegant and downtown.

Date of stay: August 2022
    • Value
    • Location
    • Service
1  Thank 135Angie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel, responded to this reviewResponded December 27, 2022

DearAngie,
Thank you for sharing your comments with us.
We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations.
Once again we extend our greatest thanks hoping to see you back soon.
Sincerely Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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