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Reviewed June 21, 2021

We recently stayed at the Casa Mexicana for the 5th time. The past trips were always great and we would rate the Casa Mexicana one of our favorite places to stay in Cozumel. Needless to say, a lot has changed due to COVID. The fabulous breakfast buffet is now gone. The breakfast you get is real limited. You order from a menu with a few items on it. The service was slow and you had to ask for everything, i.e. toast, juice etc.. We ordered an omelet. All that was on the plate was the omelet. No toast, fruit or anything! Even when they had the buffet, the servers always checked on you. Not anymore! We had to go up to the juice machine and get a refill on our juice. In the past when we checked in, you would get a hot towel, a cold drink, and a hearty welcome. This time there was zero welcome and it seamed the guy just handed the room keys over and got our bags sent up to the room. Minimum instructions on breakfast etc... The place is still very clean and the maid service is still good. The rooms are getting close to need a make-over. The room we had looked like it a bed was removed and the paint was pealing off the wall. The bed was very comfortable and the bathroom was clean and had good water pressure. The hotel is still pretty quiet except for a concrete repair job that is going on. We still like this hotel but would only come back under the right circumstances.

Date of stay: June 2021
1  Thank P673ZWdk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel, responded to this reviewResponded December 30, 2022

Dear DK,
Thank you for sharing your comments with us.

We are sorry to hear that your expectations were not exceeded regarding the service and care provided at our hotel. We greatly value your feedback as it helps us identify areas and services that need a little more attention from us. Again, we hope to be able to provide a better service on your next visit. We will take care of sending your comments to the area manager related to your experience.
Thank you very much for his words.
Sincerely Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2021

Casa Mexicana is our go-to in Cozumel. Location, price and customer service are beyond spectacular. Sad the buffet is temporarily down - that certainly is a highlight of our stay every time. Hopefully not for long as we are returning soon.

Room tip: Ocean facing rooms are fantastic!
Date of stay: March 2021
    • Value
    • Location
    • Service
Thank Debbi D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel, responded to this reviewResponded December 28, 2022

Dear Debbi,
Thank you for sharing your comments with us.
We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations.
Once again we extend our greatest thanks hoping to see you back soon.
Sincerely Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2021 via mobile

It is waterfront. View is spectacular. When going up the escalator there is an awful smell...unsure of what exactly it was. The place is much smaller than it appears to be. It was a very busy and loud area. the food and service was very good! Loved Cozumel!

Date of stay: June 2021
Trip type: Traveled with friends
Thank crystale416
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel, responded to this reviewResponded December 28, 2022


Thank you for sharing your comments with us.
We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations.
Once again we extend our greatest thanks hoping to see you back soon.
Sincerely Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2021 via mobile

Not a bunch of bells and whistles. It is a well established downtown hotel on the waterfront. Clean, reasonable rates,
small pool, friendly staff, and a full breakfast was included. It is close to lots of shops and restaurants.

Date of stay: May 2021
Trip type: Traveled as a couple
Thank DDParent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel, responded to this reviewResponded December 30, 2022


Thank you for sharing your comments with us.
We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations.
Once again we extend our greatest thanks hoping to see you back soon.
Sincerely Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2021 via mobile

This hotel is right on the the ocean and two blocks south of the main square. It it within easy walking distance of everything in town. A Starbucks is right around the corner, near the ferry, dive shops, taxis and great restaurants. Lobby is on the second floor so despite that fact that it is on the Main Street it is above the fray and quiet. We stayed on the fifth floor in an oceanfront room with a balcony. Free WiFi (could be stronger but I was able to conduct business), free yummy to order breakfast with a very friendly and responsive wait staff. Reasonably priced bar, lounge area with sofas and chairs, a small pool with an incredible view. Firm beds and clean spacious rooms with big balconies and an in room fridge. Thanks Casa Mexicana for a great stay we will be back soon!

Date of stay: May 2021
Trip type: Traveled as a couple
1  Thank weberdeb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel, responded to this reviewResponded December 28, 2022


Thank you for sharing your comments with us.
We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations.
Once again we extend our greatest thanks hoping to see you back soon.
Sincerely Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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