What a lovely friendly hotel.
Very friendly accommodating staff.
I was booked in straight away (without a reservation)
I asked to change my room as the first was right next to the laundry and staff area and was a little noisy. It was changed straight away with no hassle. I was very grateful for their kindness.
The quirky decor and tortoise also made it a very memorable stay!More
InterContinental
Expedia.comExpedia.com
Stayed here for 2 nights this week. Clean hotel and friendly staff. Great location, only 4 minute walk from ferry terminal. Very good price for what you get. Recommend trying La Punta bar/restaurant which is a few minutes away for craft beer made on site and hood pizza
Thank you for your review, it was a pleasure to have you with us.
Placement is very good. The deco is very nice, as well as having a lot of 230v plugs and even USB plugs directly on the wall. Turtles are a very nice touch also. I didn't like the fact that the two male receptionist I had were a bit rude, never smiled.
When I got there, the first room had a lot of ants. It can happen in a island and it's not a big deal. I asked to change and they gave me another room instantly. But the second room was also full of ants just behind the cushions. So I asked again for a new room, and the receptionist could like not really believe me and had to check by himself that I am telling the truth.
Then, he gave me a third room in the second floor that was clean and without ants. So I don't complain about two rooms with ants. That can happen everywere in the world at any place. Just that they didn't really checked out the rooms before we arrived and had to check by himself if I was telling the truth about ants.
Second complain is about breakfast. At the check in, he didn't told me that I should tell the night before at what hour I would like to have some breakfast next day. So when we arrived for breakfast, well, there was not breakfast at all. So we had to go have breakfast at another place.
These a just little improvements that can easily be done to really give the best service to the costumer. With receptionist full of smiles and a breakfast that can be taken anywhere around 7:30am and 10:30am for example, I would have given 5/5 whitout hesitation becase really, the hotel as a perfect location and I love the charm around decoration. I really wanted to give a better score but I think and hope that this way, it is more constructive and informative.
Good fortune for you and thank you for reading this long critic
Thank you so much for your feedback, we really appreciate it, how yow mentioned, it helps us to give a better service to our costumers.
Again, thank you for that and we hope to see you back in a near future.
A perfect spot in Cozumel if you want to explore the downtown area. The hotel is about a block from the main market and is within walking distance of the ferry pier. We had a good one night stay and if we decide to stay in downtown Cozumel again, I would definitely book here again.
Always welcome!!! Thank you for choose Hotel Mary Carmen.
The lovely place in the heart off downtown where you can have it all , restaurants ,music , tour’s and much more. As soon you you walk out it is this tasty restaurant with delicious seafood add live music so romantic. The rooms are clean. And it’s a little kitchen and the patio were are you can prepare your food in it Sorrento by Turtles
Thank you so much for your comments, we are very happy you had great time.
Clean, attentive staff, and conveniently located in downtown Cozumel. However, the best part about the stay is the social turtles in the courtyard area. The turtles are so friendly, they come running out to greet you, especially if you have food. The hotel offers an amazing home cooked breakfast for 100 pesos. Also beautiful view upstairs roof area. Classy, vintage decor. Love this place.
Thank you so much for sharing your experience. We hope to see you back in a near future. Have a wonderful year!
