Our family has been visiting the El Cozumeleno Beach Resort for the past 20 years, and each time we go we are met with a new disappointment. During our recent trip we learned that the resort is in bankruptcy, so it may not be around much longer anyway, but in the event that they do find a way to pull through, below I have outlined the pros and cons that both travelers and the ownership of the hotel should take heed of.
- Resort is relatively cheap/affordable for an all-inclusive
- Resort is close to the airport and city center (~10 minute drive), but also far enough away as to be somewhat secluded
- Nearly every room has an ocean view
- Pools are in good condition and provide areas with access to shade
- Access to a sandy beach and clear water
- Great snorkeling
- Pools are open all the way until 10 pm
- Staff are for the most part friendly, and they work hard to make the best of the poor conditions created by lack of resources from management/ownership.
- Signs of disrepair are evident across the resort and exist at an unacceptable level (see photos of the couch - which looks like they pulled it from out of the ocean and the mattress - which has indentations so deep where people lay that it actually makes a W shape)
- Insufficient staffing is evident, particularly when it comes to the kitchen - see notes below about the wait time for food you order
- Only air conditioned space is your room
- Nightlife is nonexistent and honestly impossible because there are no inside spaces with air conditioning (so sitting inside is intolerable) and there are no insect mitigation efforts so you get eaten alive if you sit outside
- Food is very low quality, especially if you visit during a less popular time (so the better the deal you got in your booking, the worse the food will be).
- Food selection is very limited (i.e. many of the food options listed on their website are not in use - e.g. the snack bar, half of the cocal restaurant, the oasis bar) and the resort was constantly running out of the limited food (and drink) selections they did have. Also, they don't let you serve yourself at the buffet, so you can expect to have your portion sizes limited. In general, our group felt as though they were constantly limiting out food consumption.
- Service is slow. If you try to order food, expect to wait about 45 minutes - regardless of the item ordered.
- Basic resources are limited (e.g. bars would run out of cups, so you had to wait when trying to get a drink, tissues are no longer provided in your room, etc.)
- All entertainment (i.e. the "shows"/fancy dinners that they used to hold every other day) has been discontinued.
- Drinks are of very low quality.
Based on the above factors, I would highly recommend:
To other travelers, to find another place to stay as I believe this resort will be nothing but a disappointment.
To ownership/management, to start addressing the aforementioned factors while you still can, because we really don't want to see the end of the El Cozumeleno. This resort has so much potential if only it were just better taken care of.
To the El Cozumeleno ownership and management, I would highly recommend taking action to improve the conditions of the resort before it's too late