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All reviews scuba du reef room outdoor shower le cap alfredo di roma el caribeno best hotel on the island fish dive shop main restaurant breakfast buffet tennis courts private beach ocean view outdoor restaurant rain shower adult pool
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Reviewed January 5, 2022

This resort gets an all-around A++! Everything was fabulous including accommodations, staff, service, food.

Staff was friendly and anticipated our needs; housekeeping was excellent. The resort replenished bottled water and minibar daily which was a huge help. Large towels in good condition were easily available for pool/beach, and the honor system meant no lines to check towels in/out daily. Wi-Fi was easily accessed and worked well throughout the resort. The resort scheduled our return-to-USA covid test upon check-in, the test was done on property with emailed results, making it very easy.

The daily buffet breakfast had made-to-order eggs, lots of proteins/bakery. The dinners at the four restaurants were delicious. Menus are via QR code, bring your tablet.

Water entry is via ladders or beach on two areas of hotel, where you can snorkel with abundant fish. Our only disappointment was the dive shop boat snorkeling trips required 4 people to sign-up which never happened our stay. However, some companies pick you up at resort dock, and the location makes it easy to reach town and snorkeling locations by taxi, or if you rent a car there is ample free on-resort parking.

We chose tower room (3rd floor) for extra space it afforded. It had a full-front ocean view with balcony, was lovely, comfortable, clean. There are two small elevators, but we always walked the ramped walkways down for a little extra exercise.

This is an extremely well-managed property, we will certainly return.

Room tip: Tower rooms are more of a walk, but they are very spacious.
Date of stay: December 2021
    • Value
    • Rooms
    • Service
1  Thank paulette_pk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel, responded to this reviewResponded January 5, 2022

Dear Guest,

Hello from Cozumel!
Thank you so much for your lovely comments to the property.
We are thrilled you've enjoyed your stay as an A++ experience!
Glad our staff was attentive to you and anticipated to your needs, had an excellent housekeeping service, variety of food, and found everything accommodating.
We place a high value on guest's satisfaction and for them a desire to return. It will be our pleasure to host you in the near future.
With warm regards.

P. Beaury
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2021

Like many people who travel to Cozumel, we’ve been coming to the island for years, and our most recent stay at the Presidente InterContinental Cozumel was nothing short of incredible. The Presidente InterContinental Cozumel team is led by superb management that has gathered a team who knows what it means to be of service and provide magical unforgettable experiences for their guests. Covid-19 has not compromised the consistently exceptional service this resort provides. We reached out to the concierge team prior to our arrival and the plans we made were precisely in place due to the special care that the team gave to each and every detail. Everything about our stay was wonderful!! The check in process with Fernando was swift and easy. Concierge Adriana helped set our plans in place prior to arrival, checked on us during our stay and made sure our COVID-19 test results were ready for us the day of departure. We have stayed at this resort many times and I don’t think a bad room exists. We were in a different area of the resort during this stay and the room we were assigned was beyond bliss. Housekeeping took special care of us every day by keeping our room expertly sanitized and nicely in order. We booked a cabana for our first day and it was a great way to unwind. We loved swimming and snorkeling from the cabana while enjoying food and drink that was always quickly available with top-notch service. The massage therapists at the newly renovated spa provided a rejuvenating experience for sore diving muscles and the skills of every massage therapist are truly out of this world. We ate most meals at the resort and each one, regardless of which restaurant, was delicious and served by the most thoughtful and attentive servers. We took advantage of the concierge’s ability to arrange for a romantic dinner with a specially prepared meal by the Chef and wine selections by the resort’s sommelier. The night was exceptionally executed with perfect service, food and wine. We had an amazing vacation because of the Presidente InterContinental’s magnificent team! You can’t go wrong by booking your stay at this resort. You just can’t.

Date of stay: December 2021
    • Location
    • Sleep Quality
    • Service
2  Thank ampnatale
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel, responded to this reviewResponded December 27, 2021

Dear Guest,

Greetings from Cozumel Island.
Thank you for sharing such a lovely review of your recent stay at the Presidente InterContinental Cozumel.
We really appreciate knowing the highlights of your visit and are very happy to have you as our valued guest.
PIC has been through many changes and all our team and myself feel flattered and grateful our property, services and hospitality does not disappoint.
Truly happy you had an amazing vacation!
Look forward to many more years of stays in our little paradise.
Sincerely,

P. Beaury
General Manager.

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Reviewed December 20, 2021

We were welcomed very warmly upon check in. Our room was spacious and they have complimentary water, soda, and cerveza. We rented a cabana and it is truly beautiful #cabanavibes! Angel, the concierge, and Paola, the manager, are very helpful. They were very responsive with my requests even before arriving to the hotel. I recommend the Presidente and wouldn’t hesitate returning for another stay! The spa is wonderful.

Date of stay: December 2021
Trip type: Traveled with friends
Thank jolener131
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel, responded to this reviewResponded December 21, 2021

Dear Guest,

Thank you kindly for your excellent rating and recommending our property. So happy to know your Presidente Cozumel experience was memorable and joyful.
Great to know that you enjoyed very much our Cabanas which have great views.
We appreciate your recognition to our friendly staff Angel and Paola.
Hope you can visit us again for another great experience!
Sincerely,

P. Beaury
General Manager.

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Reviewed December 19, 2021

Every employee wears a mask at all times everywhere on the property. Masks are required at the breakfast buffet and they’ll give masks to any guest that forgets one. Masks are more flexible when walking around but many guests still wore them, especially in the common areas.

Awesome location with two really good snorkeling spots right off the beach. Two pools (one quiet for adults only), good number of lounges at the pools and at the two beach locations. Good food options from fine dining to a beach bar, but at US prices.

Gym is glass walled surrounded by landscaping. Spa is tranquil with small pools, sauna, steam, etc. as well as usual treatments.

Cheap and easy taxis to get into town for shopping or dinner. On-site car rental and on-site scuba were both great to work with.

Date of stay: December 2021
    • Value
    • Location
    • Service
1  Thank toma_nova
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel, responded to this reviewResponded December 21, 2021

Dear Guest,

Thank you kindly for rating your stay with us and taking the time to let us know how you felt during your visit.
We are very glad to know your expectations regarding COVID measurements went above as our commitment is for our guests to feel safe and happy during their vacation.
Glad it has been a memorable stay.
We truly hope to have the pleasure to host you in the near future.
Sincerely,

P. Beaury
General Manager.

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Reviewed December 13, 2021

Incredible stay! We had an ocean view room that was right next to the reef. There was a private balcony where we would sit in the morning and afternoon. The grounds were beautiful. There are multiple private beaches and it's very easy to swim and snorkel only steps away from your room. The breakfast was amazing with a lot of variety. All staff were great. Booking snorkeling through Scub Du was a little confusing because they would cancel and if you didn't check in with them it would be hard to know that plans had changed, but overall very nice.

Room tip: rains often! outdoor area likely to get wet. we had a balcony which ended up being pretty dry. ocean view is phenomenal highly recommend.
Date of stay: December 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank clop0510
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel, responded to this reviewResponded December 14, 2021

Dear Guest,
A very warm greeting to you.
Thank you for taking the time to review your recent stay at Presidente InterContinental Cozumel. We are grateful you could share with us your splendid memories and wonderful comments on the room and facilities.
Sorry plans with Scuba Du were confusing, we will look into this.
It was a pleasure hosting you and we look forward to seeing you for another beautiful and relaxing vacation.

Cordially,

P. Beaury
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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