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All reviews ultimate dive experience first club fish dive shop kids pool the oriental restaurant kids club great beach specialty restaurants a la cartes family resort beach volleyball recommend this resort other resorts grounds are beautiful palm trees all inclusive resort
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Reviewed August 15, 2021 via mobile

This review is a little late. The beach is amazing, very little to no seaweed issues And you can snorkel right from the beach and rent a catamaran for free from wonderful staff. if you are First Club members, you are in for a treat. This was our 34th trip to Mexican resorts, and second time to this resort and by far this was our best experience. As to alcohol, our favorite bartender was at the first club , Freddy who is pictured with me below, is by far best bartender we ever have had in Mexico. You probably have seen a lot of reviews saying similar stuff, best bartender blah ,blah, blah, But if you are a tequila snob like me, Freddy is the guy. He has an amazing skill set. Also he is Very easy to talk to. If you are a baseball fan and specifically a Red Sox fan you will love him. He mixes the best margaritas and Paloma’s that we ever ever have tasted And give. Great customer service while doing so. If I wanted to start a bar Freddy would be my first choice as bartender. First Club has top shelf, and great staff including bartender Luis when Freddie is not there. Ala carte restaurants were great and all employees are excellent. I apologize for not remembering the name of main guy at towel service. He was excellent. Also got Covid test on site. Easy. I hope this . review is helpful, this is a great resort especially first club and personal. I’m truly sorry Freddy that I didn’t write this sooner you deserved better, but keep being you with your excellent customer service and bartending skills.

Date of stay: June 2021
Trip type: Traveled as a couple
5  Thank rehley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Allegro Cozumel, Other at Allegro Cozumel, responded to this reviewResponded August 18, 2021

Hello
First of all, thank you for giving us the opportunity to host this vacation and thank you for taking the time to share with us your travel impressions. We are thrilled you enjoyed your recent stay with us. We are truly happy to know that Freddy managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to him. Thank you again for this heartwarming review of your stay with us and Freddy, we look forward to your next visit.
Best regards.
Guest Service Department.

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Reviewed August 14, 2021

We enjoyed our stay overall. Air conditioned dining options would be a nice addition. Beach is excellent. Staff were all very friendly. Rooms were comfortable. Being able to do excursions right from the on site pier is a great convenience.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Tim R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Allegro Cozumel, Other at Allegro Cozumel, responded to this reviewResponded August 14, 2021

Hello
First of all, thank you for giving us the opportunity to host this vacation and thank you for taking the time to share with us your travel impressions. We appreciate the time you took to share your concerns, please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank for you visit and for sharing your experience with us and look forward to serving you again soon.
Best regards.
Guest Service Department.

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Reviewed August 13, 2021 via mobile

Spent a week with my family at the resort.
The beach was one of the most beautiful I’ve ever been to! White sands, water temperature perfect and no seaweed. I spent hours floating in the ocean. My family snorkeled and found cool fish.
The grounds are immaculate! Very well kept and clean. The property is relatively small and laid out conveniently along the pools.
The bedrooms were very comfortable, spacious and clean. Not super fancy, but perfect for a beach vacation.
The food at the buffet was below average. Very bland and unappetizing options. The best was the guacamole and the wedge fries. The omelette station at breakfast is also good.
You can only make two reservations at the specialty restaurants. We went to the Mexican and Japanese and they were both fantastic!
The drinks at the bars were good and plentiful.
Water sports. Very basic. A few kayaks and one Hobbie Cat. The people in charge had a bad attitude and were demanding tips, definitely not earning them.
Staff: I read other reviews where people complained about staff and their attitude, and I didn’t have this experience. Everyone I interacted with was nice and pleasant. Shout out to Arbey and Abril (entertainment), Benito (waiter), Gerardo (bar tender) and David (front desk). I speak Spanish, and probably that’s a plus.
In summary, and 8 because of the quality of the food at the main restaurant. Everything else was 10 points. Will I come again? Probably yes.

Date of stay: August 2021
Trip type: Traveled with family
1  Thank 963macarenad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Allegro Cozumel, Other at Allegro Cozumel, responded to this reviewResponded August 14, 2021

Hello
First of all, thank you for giving us the opportunity to host this vacation and thank you for taking the time to share with us your travel impressions. We are very glad you had a good time during your recent stay with us. We appreciate the time you took to share your concerns, please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us. Thank you for your visit and for this very kind review of our hotel and we look forward to serving you again in the future.
Best regards.
Guest Service Department.

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Reviewed August 12, 2021

We have been coming to this resort since March 2017, we absolutely love it here. Staff is friendly and welcoming makes us feel like family. Food is delicious and plenty for 2nd's. Its always nice and clean.

Room tip: all rooms are great. they have everything you need.
Date of stay: July 2021
    • Value
    • Rooms
    • Service
1  Thank Bijaramillo12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Allegro Cozumel, Other at Allegro Cozumel, responded to this reviewResponded August 14, 2021

Hello
First of all, thank you for giving us the opportunity to host this vacation and thank you for taking the time to share with us your travel impressions. We appreciate your kind words towards the hotel and staff. We want to thank for your loyalty to the Allegro Cozumel. Thank you for keep coming back. We thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Best regards.
Guest Service Department.

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Reviewed August 11, 2021

We had a wonderful time. This was the first time we had an all inclusive and were apprehensive. We need not have worried. It was a wonderful experience. We booked priority and it was worth ever penny! We ate at the beautiful breakfast beach bar, and then relaxed by the pool with our free cocktails. The waiters were so nice and helpful. We liked the food, and had a fun time at the Italian restaurant and the Asian restaurant. The buffet food was taste and plentiful. Priority dinning was in a cool area of the restaurant where waiters kept our drinks full, and offered help when needed.
We found the resort clean and our room was nice. Having the little porch to sit in the evening was lovely. We booked snorkeling and were picked up at the resort. A fun adventure. All in all we had a great family vacation. Highly recommend!

Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank FionaTexas60956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Allegro Cozumel, Other at Allegro Cozumel, responded to this reviewResponded August 14, 2021

Hello Fiona
First of all, thank you for giving us the opportunity to host this vacation and thank you for taking the time to share with us your travel impressions. We are thrilled to read that you enjoyed your recent stay with us. We appreciate your kind words for our staff, we will definitely congratulate them all on your behalf for their contribution to your excellent and fun experience during your recent stay. Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.
Best regards.
Guest Service Department.

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