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Panama Jack Resort
US$420
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120 - 125 of 11,784 reviews
Reviewed 3 weeks ago via mobile

Really lovelly mexican restaurant with great food, ambiance and live music from the hostess Victoria. Our waiter Hipolito was also flawless recommending dishes and acommodating for our non-spicy taste. Super recommended!

Date of stay: April 2021
Trip type: Traveled with family
1  Thank Fillipe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun, responded to this reviewResponded 3 weeks ago

Dear Fillipe D,

We are delighted to read your stay at Panama Jack Resorts Cancun was an enjoyable one. Thank you for mentioning that you liked the food quality and wonderful service provided by our associates.

It would be an honor to welcome you during your future visits to Cancun.

Best regards,

Silvestre V.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Wonderful birthday meal! Waiter Diego was fabulous. Chef pedro knows his way around a kitchen. Our hostess Victoria was a delight and the manager esperanza was awesome.they made hubby's birthday a memorable experience.

Date of stay: April 2021
Trip type: Traveled as a couple
1  Thank 264patties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun, responded to this reviewResponded 3 weeks ago

Dear 264patties,

Thank you for being our guest and for sharing your comments with us.

We are much obliged for your positive review and are happy that you enjoyed our hospitality and great service provided to you during your stay with us. It will be my pleasure to pass your motivating words to the mentioned associates.

We hope to have you back for another great stay soon.

Best regards,

Silvestre V.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

First if all, I have to say, that I rarely leave any review of any hotel I stay. But the exceptional experience I and my family had at Panama Jack Cancun just made me pick up my phone and come here to leave a review.
It is a beautiful, clean, pleasant and a friendly resort. The food and entertainment programs are always good.
But what makes this place special their staff and how caring, friendly and hard-woking they are. Every guest is treated very well. We appreciate each of you. Working in a warm, humid climate with a mask+face shield on all day long is not easy. Thank you for being very considerate and following the COV guidelines.
We especially would like to thank Hector from coffee shop. He has been a great barista. He always welcomed us every time we stopped at coffee shop made great lattes for us.

Thank you everyone!

Date of stay: April 2021
Trip type: Traveled with family
2  Thank Aaba21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun, responded to this reviewResponded 3 weeks ago

Dear Aaba21,

Thank you very much for your fantastic review of your stay at our resort, it has been a delight to host you.

It is our No.1 priority to exceed your expectations, and it fills us with immense joy to learn that we managed to do it in your case. Thank you for letting us know how much you enjoyed the excellent service provided by our associates.

We will be waiting for your return to pamper you once more.

Best Regards,

Silvestre V.
General Manager

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Reviewed 3 weeks ago via mobile

The group Esmerald manager and hostess Victoria abd chief Pedro abd waiter Javar emetio were extremely awesome wonderful . Very welcoming made sure we were happy Amd kids happy aswell . It was a remerable night and I owe it all to them especially Esmeralda for going over Amd beyond . I definitely will recommend coming back here . Thank you guys .

Date of stay: April 2021
Trip type: Traveled with family
1  Thank abujml2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun, responded to this reviewResponded 3 weeks ago

Dear abujml2005,

Thank you for sharing these kind words regarding your recent vacation. It is a pleasure to read that your stay turned out to be a great experience thanks to the great service provided by our team in Casa de Rosa. I will make sure to pass this motivating comment to them.

We will be readily waiting for your return.

Best regards,

Silvestre V.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

They had great staff especially Luigi he always made everything fun and made you look forward to seeing him he got to know you which it a big game changer definitely number one staff would definitely come back

Date of stay: April 2021
Trip type: Traveled with family
1  Thank 665peytonr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun, responded to this reviewResponded 3 weeks ago

Dear 665peytonr,

Thank you for choosing us as your host for a recent vacation.

It is with great pleasure that we read about the excellent experience you had while staying at the resort. We are much obliged for these positive comments and hope to welcome you again.

Best regards,

Silvestre V.,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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