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157 - 162 of 11,724 reviews
Reviewed 4 March 2021 via mobile

Food for an all inclusive resort - this place has some pretty good quality food . Less selection but the food was always high quality and delicious and satisfying . Im not into salty food and the food here has flavor without so much salt , my husband and mom is also very picky eaters and they both enjoyed the food as well .

The staff are all so attentive from the kitchen staff especially at the ventanas buffet was all great . The waiters and hostess are always pleasant and offers great customer service . We couldn’t name everyone but overall all the staff was amazing . Some to mention are Roberto - waiter at ventanas , Diego - chef , Saul - capitan , Martin / waiter . Everyone was great The Italian resultant has some amazing food and food is fresh

The beach is beautiful , some hard waves some days but the water is refreshing and blueish hues . Only 2 pools . Ramps in most places so stroller and wheelchair friendly .

The 24 hour coffee bar staff is great ! Always fast and attentive . relaxing atmosphere. We like to grab small bites and coffee and go upstairs seating / usually empty . The bathrooms are always clean . You see staff constantly cleaning and sweeping . No Covid fears . You have to ask security for mask if needed . Please tip if u can , the staff here are all great and hard workers . Highly recommend this resort!!

Only con is the water pressure in bathroom not the best but for a few days it’s okay .

Date of stay: March 2021
Trip type: Traveled with family
3  Thank cjiang89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun, responded to this reviewResponded 4 March 2021

Dear cjiang89,

We are grateful to receive your review regarding your recent vacation at Panama Jack Resorts Cancun.

It is satisfying to read that your stay was a great experience and that you enjoyed our facilities, food quality and the excellent service provided by our associates.

We would be honored to host you again during your future visits to Cancun.

Best regards,

Silvestre V.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 March 2021 via mobile

Our stay at Panama Jack Cancun was amazing. Exceeding expectations. Casa de Rosa was a favorite restaurant of our group. Diego was our server twice and he was exceptional. Thank you to Pedro the chef, delicious and wonderful presentation. I would highly recommend!!

Date of stay: March 2021
Trip type: Traveled with family
1  Thank jjcoloradooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun, responded to this reviewResponded 3 March 2021

Dear jjcoloradooms,

It was an honor to host you at Panama Jack Resorts Cancun.

I am glad that our associates managed to exceed all of your expectations by doing what they do best - making sure your stay is memorable and enjoyable.

We are looking forward to your next visit.

Best regards,

Silvestre V.,
General Manager

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Reviewed 2 March 2021 via mobile

We have enjoyed our entire vacation at Panama Jack Resort. This is not our first trip and the staff has always been so welcoming and friendly. I highly recommend the service that will be received at their Casa De Rosa restaurant. Diego, who has served us twice their during our stay, is great with guests. He is very pleasant and makes the evening very enjoyable. My compliments to the rest of the staff; Manager, Esmerelda, Hostess, Teresita, and Chef, Pedro. It is clear that the staff here is very much customer oriented and is determined to help you enjoy your stay!

Date of stay: March 2021
Trip type: Traveled with family
1  Thank robbpike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun, responded to this reviewResponded 3 March 2021

Dear robbpike,

Thank you for being our guest and for sharing your comments with us.

We are much obliged for your positive review and are happy that you enjoyed your stay at Panama Jack Resorts Cancun. Rest assured that your comments will be shared with Diego, Esmeralda, Teresita and Pedro.

We hope to have you back for another great stay soon.

Best regards,

Silvestre V.,
General Manager

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Reviewed 2 March 2021 via mobile

So good, we came back twice. Diego was a great waiter. Esmeralda came by to make sure everything met our expectations. Pedro’s food was the best at the resort. Teresita was great at getting us in and seated.

Date of stay: March 2021
Trip type: Traveled with family
1  Thank 11kristinp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun, responded to this reviewResponded 2 March 2021

Dear 11kristinp,

We are delighted to read that your stay was an amazing experience, mainly thanks to the service provided in our Casa de Rosa restaurant. I am sure Diego, Esmeralda, Teresita and Pedro will be delighted to receive your appraisal.

Looking forward to your future visits.

Best regards,

Silvestre V.,
General Manager

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Reviewed 1 March 2021 via mobile

It was a short vacay but I would definitely go back ,, everything was perfect , clean, eager to help , food was great , entertaining nightly , drinks and service were perfect ,, the only problem is the waves were too big lol JK ,, thank you hope to see you soon

Date of stay: February 2021
Trip type: Traveled with family
2  Thank 971annieo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun, responded to this reviewResponded 3 March 2021

Dear 971lannieo,

Thank you for being our guest and for sharing your comments with us.

We are much obliged for your positive review and are happy that you enjoyed our hospitality and great service provided to you during your stay with us.

We hope to have you back for another great stay soon.

Best regards,

Silvestre V.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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