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Reviews (1,126)
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22 - 27 of 1,126 reviews
Reviewed 31 March 2018 via mobile

The hotel, from the SPG Starwood and Marriott group is located right at the Cancun Strip, full of bars, clubs, restaurants and venues putting on shows. But the hotel itself was rather disappointing. The rooms were dark and had tiny widows like prison cells. Despite my top SPG status, I was placed in a dull room with a tiny window showing a view of a concrete block of a shopping centre. The personnel were trying to put on a brace face but really could not turn on a friendly or welcoming attitude.

Stayed: March 2018, traveled solo
Thank Krzysztof D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 22 March 2018

The hotel was in a perfect location, right in the center of the Cancun Strip! We were literally able to leave the hotel and walk to all the bars, restaurants, and even the beach. However, this is not a hotel for Spring Breakers! You are not allowed to go to the rooftop bar with your own drink, they will charge you if you don't buy drinks from their bar. You are not allowed to have an extra person in the room after hours they will charge you a fee per night! One night the hotel staff suspected that we had an extra person in our room (with 3 girls) and sent a male staff member to investigate. He entered our room with a flashlight and checked the bathroom, closet, and even under the bed. It made us super uncomfortable!! However, the staff that worked the downstairs restaurant were amazing!

  • Stayed: March 2018, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, general management at Aloft Cancun, responded to this reviewResponded 24 March 2018

Dear Guest,

Thank you for sharing your experience at the Aloft Cancun through the Guest Satisfaction Survey.

We see that there is room for improvement based on your feedback. We will be working in our opportunity areas.

Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience.
Your comments are very important in this way we can continue improving our hotel operations.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 March 2018

Right in between two beaches, and next door to shopping, restaurants, bars, and an amazing super market with delicious food. The rooms had no refrigerator though. Lobby was fun with pool and foosball and some games to play. Located right by all the bars so if you're headed to Cancun for the nightlife, this hotel would be perfect and a little more budget friendly than some of the others right on the beach. If you're traveling with kids, I'd recommend a place on the beach with a fridge and a bathtub and a little more room for the portable cribs.

Stayed: March 2018
Thank Kaylimj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, General Management at Aloft Cancun, responded to this reviewResponded 20 March 2018

Dear Guest,

Thank you for sharing your experience at the Aloft Cancun through the Guest Satisfaction Survey.

We see that there is room for improvement based on your feedback. We will be working in our opportunity areas.

Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience.
Your feedback is very important to improve our hotel operation.

We hope to have the opportunity to host you again soon.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 March 2018 via mobile

The hotel is clean and nice, great staff.
Beautiful roof pool, great location.
You can go on tours from the hotel, all the information is in the reception.
Nice pool table and bar at the lobby.
We had a good time.

Stayed: March 2018, traveled with friends
Thank Omer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 13 March 2018

This place caters to a younger college age crowd. Very happening and loud. Partying going on in the halls and the lounge area. Not a bad thing but know that this is not a quiet hotel. Check in was fairly fast but elevators very slow. Has a great rooftop pool with a spectacular view. Beach is across the street so easy access. Rooms are small but clean. Not built to hang out in. Lots of kids in the halls.

Room Tip: Better views higher up but noisier as you get closer to the pool area.
  • Stayed: March 2018, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank AngelaFairfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, General Management at Aloft Cancun, responded to this reviewResponded 14 March 2018

Dear Guest,

Thank you for sharing your experience through our Guest Satisfaction Survey.

We see that there is room for improvement based on your feedback. We will be working in our opportunity areas.

Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience.
Thank you again for your comments this is the way we can continue improving.

We hope to have the opportunity to host you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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