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Paradisus Cancun
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Reviews (10,327)
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68 - 73 of 10,327 reviews
A TripAdvisor Member
11
Reviewed 2 weeks ago via mobile

This is our third time at the resort. We absolutely love this place but the one huge reason we continue to return is the service we receive from Alejandro Gonzalez Nova. He has taken care of our family for all three trips and goes above and beyond to ensure our stay is the best!! He served us both at the beach and the pool!!

Keep up the great service Alejandro!! Paradisus he is certainly an asset to your team.

I'm a business owner and understand the importance of great staff who are committed to going the distance to make sure their guests are taken care of!!

Stayed: March 2018, traveled with family
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jair P, Gerente at Paradisus Cancun, responded to this reviewResponded 2 weeks ago

Dear guest

Thank you for sharing your comments with us about your most recent stay at our wonderful hotel. We are delighted to know that the high qualities of our team made your stay so memorable.
We thank you for highlighting the good work of our colleagues; I assure you that for them these comments are invaluable and highly appreciated.
Please allow me to extend the most cordial invitation to you to visit us in the near future so that you can once again enjoy the great wonders that only Paradisus Cancun can offer.

Best regards
Jair Palacios
Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

Loved my stay here, stayed in royal service was great. The spa was amazing but make sure you book with Manuel, he can give you 20% for the spa which the butlers / spa reception can’t! You’ll be able to find him walking round the pool or beach. Great stay.

Stayed: April 2018, traveled with friends
1  Thank Jasmine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jair P, Gerente at Paradisus Cancun, responded to this reviewResponded 2 weeks ago

Dear Jasmine S

Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us you enjoyed it to the fullest.
Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our guests can position ourselves as a high-quality choice and offer diversity in our services.
Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of our customers.
Please do not hesitate to come back with us in the future so you can still enjoy the great things we have.

Cordially
Jair Palacios
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

My girlfriend and I stayed at the Paradisus for 5 nights during the last week of March. For a quick getaway, we were very pleased at how close the property was from the airport, allowing us to maximize our time spent on the beach. The resort itself is beautiful and a good size, with 5 different buildings containing rooms, restaurants, and more. The beachfront is arguably one of the nicest that I've seen in Cancun, with great umbrellas, tables, and chairs available for guests each day (make sure to reserve yours early in the morning!). The hotel staff was excellent as well and we had no issues of any kind. We were particularly pleased with Atilano and Martin at Naos - for breakfast and lunch they took care of us so well and made us feel as if we were regulars who had been coming for years. The only downside to the hotel (in our opinion) is the food, which is good just not great. For lunch, we typically ate at Naos, an all you can eat buffet, which had a ton of options and we could usually find something tasty (though we ALWAYS loaded up on guac). For dinner, we weren't terribly impressed by Enzo or Blue Agave. Bana was pretty good. By far our favorite restaurants at the resort were Fuego and Mole. These were both excellent and we really enjoyed our dining experiences.

Overall, we would definitely return to Paradisus and were happy with our experience.

  • Stayed: March 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jair P, Gerente at Paradisus Cancun, responded to this reviewResponded 2 weeks ago

Dear Alex D

Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done the best.
I want to extend to you the most cordial invitation to stay with us again in the future so you can still enjoy the wonderful things that this destination has to offer. We will be honored to have you here again.

Best regards
Jair Palacios
Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We had a wonderful time at Paradisus during our recent stay. We were here for Spring Break (last week of March) which is high season in Cancun. However, we still received great service at the hotel. The staff is so pleasant and accommodating. Our room (a 1BR master suite) was spacious and well appointed. The restaurants on site are wonderful (we especially enjoyed Naos and Blue Agave). All in all - we had a great time and we'll be back!

Room Tip: Best views are oceanside
  • Stayed: March 2018, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jair P, Gerente at Paradisus Cancun, responded to this reviewResponded 2 weeks ago

Dear Angela P

Thanks for giving us your comments. We are happy that the time you were with us was full of good things.
Our team will always be aware of the small details so that you can just relax and enjoy the great wonders that this wonderful destination offers.
We hope that in the future you will give us the opportunity and stay here again so that you can relive the great things we have for you.

Best regards
Jair Palacios
Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We have been visiting Paradisus Cancun for years now and every time we go back we are more and more enchanting by its beauty, the service and food. We love the different restaurants and the service. This last time we went we had a lot of fun and food at the Mexican “Mole” restaurant thanks to our waiter SERGIO who went above and beyond to satisfied the 4 adults and 2 children in our group. We have been in this restaurant before but this time Sergio made it special.

Stayed: March 2018
Thank alicea97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jair P, Gerente at Paradisus Cancun, responded to this reviewResponded 2 weeks ago

Dear alicea97

Thanks for these comments. We are delighted to know that our team and our hotel lived up to your expectations.
We thank you also for taking the time to share this with the traveling community.
We hope that in the future you will return to this beautiful place and let us pamper you with the warmth and services that only Paradisus Cancun can offer you.

Best regards
Jair Palacios
Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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