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Reviewed 5 March 2021

We usually stay at VDP Cancun, but this year we stayed next door at Garza Blanca. All the staff was very friendly and helpful. I want to give a special thank you to the pool staff Elosie, Marrianne, Lugi and Caesar. Forgive me for any misspelling of the names. They went out of their way to give us special service.

The procedure to get the Antigen test to get back to the USA was very easy and administered on the property at no charge. All Covid protocols were adhered to by all the staff. However, taxis are very expensive if you want to leave the property.

Date of stay: February 2021
    • Value
    • Cleanliness
    • Service
1  Thank FunSeekerGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 6 March 2021

Dear FunSeekerGA,

Thank you for your preference to stay at Garza Blanca Cancun and for sharing the details of your stay with us.

I am pleased to know that our team has contributed greatly to make your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words, which I will personally share with Eloise,Mariana, Luigi and Cesar and the team members you have mentioned.

On behalf of our Garza Blanca Cancun team, we look forward to your next visit!

Kind regards,

Otto Pareto
General Manager
Garza Blanca Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 March 2021 via mobile

This restaurant was so amazing we ate there twice during our stay. Stephanie and Denisse were amazing hostesses. Deyvison was the best waiter. Funny, attentive and offered great suggestions. The food was delicious. Everything we ate was so tasty. When we come back, we will definitely eat here again. Thank you for the great meals!

Date of stay: March 2021
Trip type: Traveled with friends
Thank LaXGirl77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 6 March 2021

Dear Laxgirl77,

Thank you for providing us the opportunity to host you at Garza Blanca Cancun and for taking the time to share your experience with us.

I am pleased to read that you had an unforgettable experience and that our team members like Stephanie, Denisse and Deyvison, has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.

It will be an honor for Garza Blanca Cancun to have you back and provide you with the hospitality and warmth that characterizes us on your next visit.

Kind regards,

Otto Pareto
General Manager
Garza Blanca Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 March 2021 via mobile

This is our 3rd time coming to Villa Del Palmar in Cancun and each time it gets better. This coming from someone who wouldn’t be caught dead at an all-inclusive resort 5-10 years ago. We’re staying at the beautiful Garza Blanca property (some of which is still under construction), and the room and views are incredible. The service has been top-notch from the moment we arrived, from check-in with Carlos, a warm welcome from the concierge Lety, butler Javier, and server Mariana - who took excellent care of us all day at the pool! The staff really do treat you like family and make sure you’re well taken care of. I’m looking forward to more time here AND a massage - the spa here is seriously world class!!

Date of stay: March 2021
Trip type: Traveled as a couple
Thank AmyRachel0221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 4 March 2021

Dear Amy,

On behalf of the Garza Blanca Cancun family, I would like to thank your comment about the experiences lived while in our hotel.

Thank you for highlighting the positive attributes of our team members like Carlos, Lety, Javier and Mariana that you were able to enjoy, through their service , we hope to have the pleasure of serving you again in the future.

My Best Regards,

Otto Pareto
General Manager
Garza Blanca Cancún

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 March 2021

Our family of 4 spent winter break at the new Garza Blanca Cancun, having been to the Puerto Vallarta property 3 times perviously. The hotel is only half completed, but the sister hotel next door -- Villa Del Palmar -- provided numerous restaurants and other amenities to make our stay a great one. And the service at Garza Blanca was absolutely INCREDIBLE across the board! Thank you to Javier and all the other staff who worked dilliently to ensure that our trip was one to remember :-)

Date of stay: February 2021
    • Service
Thank tysonb101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 4 March 2021

Dear Tyson,

I would like to thank you for this kind review that is sharing the wonderful experience you had during your stay at Garza Blanca Cancun.

We are glad to know that our services and our team members like Javier exceeded your holiday expectations.

We thank you for highlighting our attributes as well as your recommendations.

We hope to have the honor of serving you in the future.

Kindest wishes,
Otto Pareto
General Manager
Garza Blanca Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 March 2021

Being a time share owner I was amazed by the new Garza Blanca in Cancun. Absolutely beautiful with modern decor, 5 pools, jacuzzis and state of the art amenities!! All of the employees were exceptionally friendly and helpful!! I found that their sanitizing was better than here in the USA! I can’t wait to go back!!

Room tip: 1 bedroom, ocean view!!
Date of stay: February 2021
    • Value
    • Cleanliness
    • Service
Thank donnamV1847PC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 4 March 2021

Dear Donna,

Thank you so much for your review, we are so happy to read that the efforts and dedication of our team members made such a positive impact on your vacation.

Our team is truly motivated and we love to know that our guests are having wonderful experiences.

Your comments made us so proud to work in this little piece of Paradise.

Don’t take too long to came back, our great team will be ready to exceed your expectations again!


Best regards,

Otto Pareto
General Manager
Garza Blanca Cancún

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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