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Reviews (2,406)
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Reviewed 2 April 2018

Enjoyed the friendly staff of the Royal Caribbean and Islander. The house keeper was great and very nice to work with. If you want an excellent atmosphere with beautifully keep grounds and pools the Royal Resorts should be your destination.

  • Stayed: March 2018, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Muniz2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra R, Online Community Care Agent at The Royal Caribbean, responded to this reviewResponded 3 April 2018

Dear Muniz2018:

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018 via mobile

Everything about this place is top notch During our family vacation with an 8 y.o. and a 6 y.o. it was great to have a well organized and exciting kids club. Our kids didn't want leave this place. Sulma and Emily were so kind and engaging. We truly appreciated their service and their time.

Stayed: March 2018, traveled with family
2  Thank Coolmanayaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra R, Online Community Care Agent at The Royal Caribbean, responded to this reviewResponded 3 April 2018

Dear Coolmanayaz,

Thank you so much for taking the time to review your recent vacation stay with us.

We couldn’t be happier to see that your time spent with us was an excellent experience.

We hope to see you again soon!

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 March 2018

The Royal Resorts - Caribbean and Islander are wonderful vacation destinations. Beautiful, relaxing, very welcoming, staff in all areas are superb, total relaxation - AWESOME EXPERIENCE for a vacation! Great massage - heavenly!

Room Tip: Great value - wonderful stay - absolutely the BEST! Staff very caring and hard working.
  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra R, Online Community Care Agent at The Royal Caribbean, responded to this reviewResponded 2 April 2018

Dear Nancy B:

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation.

We appreciate your kind words and look forward to welcoming you back soon.

Warm Regards.

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Reviewed 27 March 2018

Our 2y old liked the pool. Friendly staff. Little outdated rooms but nothing causing major discomfort. A little bit of walking to the nearest bus stop but again not too bad. Some decent restaurants within the resort is a plus.

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank PA331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristobal G, Online Community Care Coordinator at The Royal Caribbean, responded to this reviewResponded 28 March 2018

Dear Guest,

Thank you for taking time to post about our resort.

We're glad to learn you've enjoyed your recent visit and that you liked the restaurants within the resort.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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Reviewed 27 March 2018

I used to come to this resort as a little girl every Christmas with my family, so many wonderful memories!

Just spent a couple nights here with my family now... Definitely outdated. Could use some major updating thats for sure. Other than that the staff was very friendly, you can tell they are there to please their guests and truly care about the guests vacation! So that is a huge bonus. The resort is kept fairly clean, it was quite windy while we were there so there was ample sand and tree brush around, but I understood that due to the wind.

The room again was very very outdated. Dishwasher was rusted big time. Furniture looked tired and worn. Shower needs all new plumbing fixtures as it sprayed all over the place.... Tub didn't drain well at all.

The pool was beautiful and clean. One thing that was a huge disappointment was the fact that children are not allowed to sit at the pool bar ( we tired to order lunch there). There was not a single other person at it and they wouldn't allow us to do so. Bummer. I remember as a child sitting at the exact pool bar with my dad eating and drinking (virgin) daiquiris! I understand had there been ample people at the pool bar and a seat was needed then kiddos should give it up. However if it was empty, what is the big deal? I was told there is a particular "owner" that caused a huge stink about it and apparently she must be a queen or something..... She gets her way!

Anyway, overall I wouldn't stay here again until the resort is updated. Sad because it would be fun to make those same memories with my family now.

  • Stayed: March 2018, traveled with family
    • Location
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1  Thank travelgoddess17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristobal G, Online Community Care Coordinator at The Royal Caribbean, responded to this reviewResponded 28 March 2018

Dear Travel Goddes 17,

Thank you for taking the time to post about our resort.

The Royal Caribbean has served its time on the Royal Resorts family and its trustfund will end later this year. It is for us sad to see it part and even though we still don't know what will happen with the resort in the future, we're glad to learn the memories after all these years will remain in both: us and our guests.

We hope to have the chance of welcoming you again at any of the other Royal Resorts properties during your next vacation in the Mexican Caribbean.

Warm Regards.

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