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Reviewed 31 May 2021 via mobile

Nice experience came with some friends. A nice family place. Mariana , fernando and ari are in charge of keeping us busy doing lots of activities thru out the day.
Jorge GR Caribe had a great customer service and attention bringing us drinks to the pool. Food it is ok . The hotel had 8 different places to choose from. Overall great experience. Will definitely come back

Date of stay: May 2021
Trip type: Traveled with friends
Thank Journey14003574970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 31 May 2021

Thanks for taking the time to share your review regarding your recent stay.

Thanks so much for your compliments towards our staff and our facilities and services, its wonderful knowing how much you and your family had a fantastic time and enjoyed so many things from your vacations!

We look forward on welcoming you again soon!

Best Regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 May 2021 via mobile

Mario was an excellent server around the pool this trip. He was very attentive to our needs. He met us with a smile everyday and always asked if we needed anything. He was a very enjoyable person to be around. The food by the pool was very good. Mario always cleaned up after us quickly and never left plates or cups laying around.

Date of stay: May 2021
Trip type: Traveled with friends
Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 31 May 2021

Thank you for sharing your comments with us regarding your recent stay.

Its fabolous reading how much you enjoyed the service and felt pampered and special with Mario,we'll make sure to share him your compliments .

Thank you for giving us the opportunity to host you and we hope to welcome you again soon!

Best Regards,
General Management

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Reviewed 30 May 2021 via mobile

This was such a great workout with Raquel at Club Solaris. It was refreshing and needed!! Loved it! Such a great time!! After sitting in the beautiful sun she worked our butts off or built them up!! She was such a great trainer!! I would do it again!!

Date of stay: May 2021
Trip type: Traveled as a couple
Thank britneyp292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 31 May 2021

Reading a review as gentle and detailed as yours is a great motivation to continue creating memorable experiences with each of our guests. Knowing that we have lived up to your expectations fills us with satisfaction.

It will be a real pleasure to welcome you once again on your next visit.

Sincerely,
General Management

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Reviewed 28 May 2021

The best restaurant was the Rosmarinus for dinner. Food was really nice, and Manuel was awesome providing above and beyond service.
Pool was too crowded. We couldn't swim in the ocean because the waves were too strong. (Not hotel's fault)
Food was average. The sushi bar didn't have options. Only a few kind of rolls with cucumber, carrots, avocado and crab. No fish or salmon option.
The pizza at the pizza bar was really good.
The rooms was really nice and clean.

Date of stay: May 2021
    • Cleanliness
Thank camilabs93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 28 May 2021

Thanks for taking the time to share your comments regarding your recent stay.


The feedback we receive from our guests is very special as ithelps us knwo which way we have to go to make sure our guests enjoy their vacations to the fullest.We appreciate you for highlighting our restaurant Rosmarinus and the Pizza bar. We love being able to pamper you with excellent service and delicious dishes.

We look forward to having the opportunity to welcome you back to your home.

Best regards
General Management

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Reviewed 25 May 2021 via mobile

Fernando and Mariana were very helpful and nice. they were so sweet & very playful. Will be back :) We had different plans for they day but they kept us by the pool the entire day! So much fun! They are our favorite ❤️ Super beautiful people too .

Date of stay: May 2021
Trip type: Traveled with friends
Thank justinmarin2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 25 May 2021

Thank you for sharing your comments with us regarding your recent stay.

It's fabolous reading how much you enjoyed the service and had a lot of fun with our entertainment staff and felt pampered with Fernando and Mariana.

Thank you for giving us the opportunity to host you and we hope to welcome you again soon!

Best Regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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