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Reviews (163)
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All reviewsfront desk staffhotel zoneclose to the airportneeded a place to staycun airportnewer hotelbusiness hotelsam's clubearly flightcomplimentary breakfasthotel is cleanshuttle servicerooms are smallmultiple restaurantsincredible staffwithin walking distancefree shuttle
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29 - 34 of 163 reviews
Reviewed 30 March 2018

Lovely little hotel. Not far from CUN Airport. The Van Driver Rigo is extremely courteous the Front Desk staff were lovely. Frank the Security has exceptional people skills. Everyone we encountered at the hotel spoke good English so that was not a problem. The Front Desk also recommended places to eat. Lovely stay.

  • Stayed: March 2018, traveled with friends
    • Value
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Review collected in partnership with Hampton
Thank ckduhaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ceciliabetancourt2, General Manager at Hampton Inn by Hilton Cancun Cumbres, responded to this reviewResponded 6 April 2018

Dear ckduhaney,

We highly appreciate the time you spent leaving this comment about your stay and that you really enjoy all our services, specially your comments about the staff. Thank you, that is really important to us!!!

We hope you come back soon to the HAMPTON INN BY HILTON CANCUN CUMBRES, Have an excellent day !!

Regards,

Cecilia Betancourt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 March 2018

Hotel was great, the staff was very friendly and very helpful. Room was very clean and nice. We had a great time staying at this hotel and would stay here again in the future. I would definitely recommend it!

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank storeyboarder152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ceciliabetancourt2, General Manager at Hampton Inn by Hilton Cancun Cumbres, responded to this reviewResponded 29 March 2018

Dear storeyboarder152,

We highly appreciate the time you spent leaving this comment about your stay and that you really enjoy all our services, specially your comments about the staff. Thanks for recommend us!!

We will wait for you to come back again soon to the HAMPTON INN BY HILTON CANCUN CUMBRES, Have an excellent day and please let me know about your next visit, We will be more than happy to serve you!

Regards,

Cecilia Betancourt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 March 2018

We stayed at this Hampton Inn not too far from the Cancun airport because our flight didn't take off till the next day. The property is absolutely gorgeous! The rooms are clean and spotless and have all the options of a 5 star hotel. Most importantly, Mirabel & Victor at the front desk and David at the bar provided the most outstanding service we have received at a hotel outside of the Cancun hotel zone. They all made our stay as comfortable as possible for my wife and two kids. David made us two of the most amazing margaritas we had in Cancun and Victor recommended one of the best restaurants walking distance away called La Parilla and also arranged for a 3am shuttle to the airport. We ate a dinner for 4 people with two margaritas at La Parilla for $21 including tip. There are at least 20 restaurants within safe walking distance, a Walmart, a pharmacy and a cinema close by. If you are ever stuck in Cancun or if you just need an outstanding place to stay on the front/back of your trip, this is where you need to go. Thanks so much for an incredible visit to Hampton Inn by Hilton Cancun Cumbres!!!

  • Stayed: March 2018, traveled with family
    • Value
    • Rooms
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1  Thank MasTequila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ceciliabetancourt2, General Manager at Hampton Inn by Hilton Cancun Cumbres, responded to this reviewResponded 29 March 2018

Dear MAs Tequila,

WOW WOW!!!! Thank youuu!!!! We highly appreciate the time you spent leaving this comment about your stay and that you really enjoy all our services, specially your comments about the staff. Thank you so much!!!

We will wait for you to come back again soon to the HAMPTON INN BY HILTON CANCUN CUMBRES, Have an excellent day and please let me know about your next visit, We will be more than happy to serve you!

Regards,

Cecilia Betancourt

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 March 2018

We used Hampton Inn Cumbres hotel for 1st and last night during our travel in Yucatan. It is a newer hotel, really clean, quiet, great access to and from airport. Very nice personnel, try to meet your every need. Great fresh breakfast. Nice tables outside. Next to supermarket and TGIFs. Will be back for sure.

  • Stayed: March 2018, traveled with friends
    • Value
    • Rooms
    • Service
Thank VBZ73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ceciliabetancourt2, General Manager at Hampton Inn by Hilton Cancun Cumbres, responded to this reviewResponded 29 March 2018

Dear VBZ73,

I would like to thank you for taking a moment to share your experience about your recent stay in the Hampton Cancun. I am so happy to read that you enjoy the hotel, the breakfast and our staff, these comments really mean the world to us!

We have a strong commitment to ensure we always do things right with our special guests, and we are very grateful for the opportunity you have provided us to be at your service.

We will wait for you to come back again to the HAMPTON INN BY HILTON CANCUN CUMBRES very soon, please let us know!! We will be more than happy to serve you! and remember.... "Make you happy, Makes us happy™"

Cecilia Betancourt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 March 2018

This was a great location. Safe area in Cancun with some shops around it. It is far away from the other hotels, though. Do not expect to walk to downtown or the hotels/resort zone, but other than that it was a great experience.

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank jsleguizamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ceciliabetancourt2, General Manager at Hampton Inn by Hilton Cancun Cumbres, responded to this reviewResponded 29 March 2018

Dear jsleguizamon,

I would like to thank you for taking a moment to share your experience about your recent stay in the Hampton Cancun.

We have a strong commitment to ensure we always do things right with our special guests, and we are very grateful for the opportunity you have provided us to be at your service. We will wait for you to come back again to the HAMPTON INN BY HILTON CANCUN CUMBRES very soon, please let us know!! We will be more than happy to serve you! and remember....

"Make you happy, Makes us happy™"

Cecilia Betancourt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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