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All reviews rooms are clean nice pool nice business hotel buffet breakfast air conditioning every morning fil feria internacional units bell pharmacy pesos tequila refrigerator conference
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8 - 13 of 898 reviews
Reviewed 2 October 2017 via mobile

It needs to be remodelled. A/C units dont work either you freeze or you sweat all night. Some baths leak. Furniture uncomfortable. No doctor or first aid available. Got allergies and was sent to pharmacy in a cab. the food is not good not recommended.

Date of stay: August 2017
Trip type: Traveled on business
Thank Martha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo N, Gerente at Guadalajara Plaza Ejecutivo Lopez Mateos, responded to this reviewResponded 16 June 2018

Dear Mr. Martha

Thank you for sharing your comments to other travelers, as you know the staff of the hotel is full trained for emergencies and first aid, we are sorry you had health inconveniences.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 September 2017 via mobile

Stayed 7 nights here while in town for a Latin American conference. Highly recommend the suites, located in a 2 floor building that rings the sweet pool (surrounded by tropical plantings). By 7:30 each morning staff are painting, restoring, and cleaning the grounds. The staff are well trained, kind professionals. Rooms are super clean. Bell captains Jose Luis and Juan are ever ready to help guests with tours, car and drivers, and dining suggestions. My colleagues who stayed in the big, chain hotels all envied my choice.

Date of stay: September 2017
Trip type: Traveled on business
Thank castleme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvaro G, Director de Relaciones Públicas at Guadalajara Plaza Ejecutivo Lopez Mateos, responded to this reviewResponded 25 June 2018


Dear guest
Thank you very much for your comments, we hope to see you again with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 August 2017

Location not the best. Rooms need updated. Price fair. Very hospitable. More variety on buffett. Overall trip was ok. Next visit may consider a nicer area and hotel. Night time the area is a bit unnatractive.

Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gh0stgh0st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo N, Gerente at Guadalajara Plaza Ejecutivo Lopez Mateos, responded to this reviewResponded 19 June 2018

Dear Ghost

We appreciate the time you took to share your experience with other travelers, thank you and we hope to host you in a not longer future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 July 2017

Only one elevator worked, carpet in rooms are filthy. Had to change rooms because restroom smelled like sewage. When showering the showers overflowed Needs to be remodeled. Breakfast was good so was dinner in hotel restaurant.

Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marE6053YW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo N, Gerente at Guadalajara Plaza Ejecutivo Lopez Mateos, responded to this reviewResponded 16 June 2018

Dear Mr. Mare

Thank you for your comments we really appreciate and I´m very happy to tell you we have made an integral refurbish and the rooms and floors are better than ever.

Please give us a second chance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 May 2017

The hotel is well appointed, has very nice clean rooms, comfortable bed, and a great shower. The staff were very friendly and helpful. The location is ideal for wandering around Chapalita. I look forward to my next stay.

Date of stay: May 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Deidre L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvaro G, Director de Relaciones Públicas at Guadalajara Plaza Ejecutivo Lopez Mateos, responded to this reviewResponded 25 June 2018


Dear guest
Thank you very much for your comments, we hope to see you again with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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