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All reviews very comfortable stay nice hotel beds were comfortable three nights floor city gym
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Reviewed 19 January 2021 via mobile

This hotel,apart of the excellent location, it offers all the comfort of a 5 star hotel. I stayed for business and felt very well served. Since the moment you arrive at the lobby, they offer you water bottles as a refreshment.

Date of stay: February 2020
Trip type: Traveled on business
1  Thank NSMMIAMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFRAIN ORTIZ BAUTISTA, General Manager at Fiesta Americana Guadalajara, responded to this reviewResponded 2 March 2021

Thank you for your visit to Fiesta Americana Guadalajara. It was a pleasure to have you here and know that you enjoyed your stay. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

Efrain Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 March 2020

There was incomplete construction visible from the elevator on our floor. Other floors instead, displayed little amenities totally absent on our floor. Our room was not clean. A large floor lamp and coffeemaker were broken. We were booked for five nights as a couple but we were only issued one face cloth, one hand towel and one portion of caffeinated coffee. The "free" internet service was very weak. When we brought our problems to the attention of the staff we were met with excuses and resistance more often than cooperation. Extra portions of coffee were to be charged to the room. We were told one face cloth is standard for our room. The only feature of the room that did not involve problems was the adequate supply of clean bottled water. The location was safe and there were many decent restaurants within walking distance. Finally even though we were on the 15th floor the live music in the lounge was loud enough to be heard through our door and walls.

Room tip: different hotel
Date of stay: February 2020
    • Value
    • Rooms
    • Service
1  Thank slambert502018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFRAIN2012, General Manager at Fiesta Americana Guadalajara, responded to this reviewResponded 14 March 2020

Dear Guest
Thank you very much for taking the time to let us know your comments about your recent stay, first of all please receive our sincere apologies for having received a service below the standards of quality that you deserved, I’m really worried about this bad experience that you suffered and the problems with housekeeper. We have reviewed and strengthened our monitoring processes with all the staff mostly with our maids to resolve these details. We value you as a customer and your comfort and well-being are our greatest concern. I sincerely hope you give us the opportunity to receive you again and offer you a pleasant stay. Cordially

Efrain Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 February 2020 via mobile

Excellent location Superb breakfast buffet Friendly staff
Huge Rooms Would return to this hotel if going back to Guadalajara a city that blend the old and the new
Beautiful colonial architecture and central market

Date of stay: February 2020
Trip type: Traveled with family
Thank 193FranciscoM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFRAIN2012, General Manager at Fiesta Americana Guadalajara, responded to this reviewResponded 14 February 2020

Dear Guest
Thank you for your comments, it's a pleasure to know that you had an enjoyable stay. Your feedback is very important and helps us to continue our effort for being the best Hotel in Guadalajara. Once again thank you for your preference. Cordially

Efrain Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 February 2020

This is a nice hotel with good amenities. Staff is friendly. The location is good with restaurants, shops nearby. Very safe neighbourhood.
The rooms are clean and comfortable but looking a little tired.

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
Thank johnhG9632IQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFRAIN2012, General Manager at Fiesta Americana Guadalajara, responded to this reviewResponded 7 February 2020

Dear Guest
Thank you very much for your comments and your visit to Fiesta Americana Guadalajara. It is a pleasure to know that your stay was enjoyable. We hope you will return soon and stay with us again. Cordially.

Efrain Ortiz
General Manager

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Reviewed 13 January 2020

We stayed three nights in this hotel in the city center. Rooms were clean and large, beds were comfortable, bathrooms modern. Room service food was decent. Check in was a little longer than it should, but nothing extraordinary. There is an underground parking garage for a reasonable fee. The hotel was well decorated for the holiday season. The view from 11th floor was great. Every morning we had coffee and tea on the floor, next to the elevator. Gym was clean and well equipped.
What I did not like: it is hard to figure out how to get from the lobby to the underground garage. The large windows on the side of the elevators need cleaning, inside and outside. Generally, all metal structures around window panels next to the elevators need cleaning, they are too dusty.
We had a comfortable stay, value was good, I recommend this property.

Date of stay: December 2019
    • Value
    • Cleanliness
    • Service
2  Thank bivni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFRAIN2012, General Manager at Fiesta Americana Guadalajara, responded to this reviewResponded 29 April 2020

Dear Guest
Thank you for your comments and your visit to Fiesta Americana Guadalajara. It is a pleasure to know that your stay was enjoyable. You are a valued guest and your comfort and well-being are our greatest concern. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

Efrain Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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