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All reviews mexico city beautiful hotel beautiful pool aurelia garden grounds cortez
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3 - 8 of 498 reviews
Reviewed 28 April 2021 via mobile

El hotel es espectacular! Y el servicio mejor todavia! Es tan personalizado que te hacen sentir como en casa! Ah la comida tambien es deliciosa!! Definitivamente hay que regresar!!!
The hotel is spectacular and the service is even better! So personalized that they make you feel at home!!! Food is delicious!!!
Definitely have to come back!!!

Date of stay: April 2021
Trip type: Traveled on business
Thank AriGP1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartolomea Bazzardi, Director General at Anticavilla Restaurant, Hotel & Spa, responded to this reviewResponded 6 May 2021

Hi AriGP1234

I'm so glad to read that you had a spectacular experience in Anticavilla.
Our team work really hard to make our guest feel at home.
Being you from Miami where one can find the best hotels, restaurants, and resorts, your words make us really proud.

We hope you will find very soon some more time to pamper yourself and that you will decide to spend it with us!

Best regards
Bartolomea Bazzardi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 January 2021 via mobile

Everybody is really kind in this small boutique hotel.
Rooms and gardens are beautiful and you can relax in the swimming pool.
The best assets is the staff that is always smiling and ready to help you.
The location is in a quiet residential neighborhood.

Date of stay: January 2021
Trip type: Traveled as a couple
Thank JaguarWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartolomea Bazzardi, Propietario at Anticavilla Restaurant, Hotel & Spa, responded to this reviewResponded 9 January 2021

Hi JaguarWarrior

the first goal of our team is to make feel our guests at home therefore we are very glad to hear that you had outstanding service and attention. thank you for choosing Anticavilla for your holiday in Cuernavaca and for qualifying us with an excellent. Hoping you will find another occasion to come back and to spend some more time with us. We are looking forward to receiving you again.

Best regards
Bartlomea Bazzardi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 March 2020

Gorgeous little hotel, boutique hotel. Everyone from the valet, to reception (Mrs. Aurelia Morales Brito such an sweetheart), to the pool area...everyone makes you feel so welcome, you don't want to leave.
The room was very modern, comfortable, nice to be inside. Very well kept grounds and rooms. The service at the pool area was superb. The pool a bit small, but for few rooms, nothing bigger is really needed.
Food was great, a bit high in price, but since you are in the pool or in your room, the comfortable thing is to order in. The restaurant id delicious. And the spa amazing!! (ask for Cynthia, whom has hands of an angel...amazing massage! Also Judith is excellent in all spa treatments, they both make you feel lost in space and time)

Room tip: The room with the view to the pool Dottori, we definitely loved, yet the master room CASCELLA we will stay next was gorgeous too.
Date of stay: March 2020
    • Value
    • Location
    • Service
1  Thank FoodieChefDina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartolomea B, Gerente at Anticavilla Restaurant, Hotel & Spa, responded to this reviewResponded 16 March 2020

Hi FoodieChefDina

We are so glad that you choose Anticavilla to come and relax and enjoy Cuernavaca. We thank you very much for sharing your commentary in TripAdvisor and for qualifying Anticavilla with an excellent.
We really appreciate it. In our weekly meeting we will thank each one of the persons of our staff that you mentioned as their dedication means a lot to our guest and to us.
Looking forward to seeing you soon.
Best regards
Bartolomea Bazzardi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 March 2020

We stayed 5 nights in February- the hotels excellent website highlighted the many places to visit in the area. The hotel is stunning- an excellent room, a stunning garden and ambience, a beautiful pool, an outstanding restaurant and overall great service. It was a lovely place to stay. We also enjoyed our visits to the Robert Brady House (a real find), the Jardins de Mexico (outstanding), and Xochicalco archaelogical site. Disappointingly, the Hernan Cortez museum is closed and has been closed for several years (earthquake damage), and the Jardin Borda no doubt was once beautiful, but unfortunately no longer. We were told that Tepotzlan was worth a visit, and it might be on certain days- provided that is not the height of Carnival when it feels half of Mexico City descends on the town- we spent several hours in traffic queues- perhaps the hotel might have warned us. Overall, I made a great choice regarding the hotel, but a poor choice to stay in Cuernevavca- having spent 2 weeks now in Mexico I know that there are better places to visit.

Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
1  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartolomea B, Gerente at Anticavilla Restaurant, Hotel & Spa, responded to this reviewResponded 12 March 2020

Hi John W

first of all we would like to thank you for choosing Anticavilla during your long stay in Cuernavaca. We would also like to thank you for taking the time for sharing your experience in TripAdvisor and for qualifying Anticavilla with an excellent.
Hoping that you will come back and stay with us very soon, we send you our best regards.
Bartolomea Bazzardi

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Reviewed 28 January 2020 via mobile

This is a first class hotel with spa. Our room, Di Chirico, was spacious but a bit dark since there is only one main window. Even with the shades wide open in the middle of the day, there is not much light. I was always surprised how sunny it was outside because of the darkness inside. There is enough lighting to read and there is plenty of lighting in the bathroom.
The shower and the toilet are each behind glass doors while the two sinks were out front side by side next to the bedroom. There is no door between the bathroom and the bedroom but this was not a problem. The bed is large and comfortable and looks out of the only window onto the patio. There was a coffee table with two chairs and a desk area with desk chairs.
The WiFi was excellent. The TV has Netflix and Prime but no English TV except Al Jeezera which is not a favorite. We asked why they did not have at least CNN and they said they would look into it. Also operating the TV is tricky. We needed a completely new box and a session on how to turn it on. Eventually everything worked but then we had to leave.
Service is very attentive. Most of the staff has limited English but the front desk has several people with excellent English so it was not a problem. The concierge guided us to many interesting spots in Cuernavaca and Uber works well throughout the city so very safe.
We had excellent massages in the small spa - very relaxing and with a good steam bath.
Mexican breakfasts are not a favorite of mine since I don’t like eggs. However, the bread basket had some good selections and the juice was fresh and delicious. We ate dinner once there and it was good but not wonderful. Plenty of other places to go and the front desk helped us find them.
Although it was too cold to swim, the pool is large and can accommodate lap swimming. Probably great if it is not winter!
It is not heated but one couple went in anyway.
We were very pleased with our stay and although we will probably not come back to Cuernavaca, we would stay there if we did. I think we were the only Americans in the hotel.

Date of stay: January 2020
Trip type: Traveled as a couple
2  Thank Corn1789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartolomea B, Gerente at Anticavilla Restaurant, Hotel & Spa, responded to this reviewResponded 29 January 2020

Hi Corn1789

we thank you very much for your commentary in TripAdvisor and for the excellent valuation. We appreciate all the details that you mentioned as they will help us keep improving.

Best regards
Bartolomea Bazzardi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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