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Reviewed July 31, 2022 via mobile

Everything Atlantis has to offer at an affordable price. Booked through Orbitz and there were no hidden fees at all. Instead, we were surprised with a $150.00 credit to their restaurant. We ate there twice and the food and drinks were better than at the overpriced restaurants at Atlantis without the crowds or a need for reservations. The room was clean, we didn’t know we even had neighbors it was so quiet, and everything in the room worked properly including the Wifi. Service was with a smile. Why choose this place? Access to the beach at Atlantis without those prices and a tranquil place to retreat to after the craziness of Atlantis. Wow! Leave your water shoes at home and snorkel with turtles right off the pristine beach. It was my daughter’s first time snorkeling (10 yrs old) and it was no problem for her at all. The free breakfast was a breeze and more than adequate. Atlantis is literally across the street as is Dunkin Donuts and a grocery store with reasonable prices. This is our new spot. We felt safe leaving the property unlike some other islands and it was only a quick trip from the airport. We have been to Beaches Turks and Caicos, Sandals Grande in St. Lucia, Cancun, Tulum, Isla Mujeres, La Romana, Bavaro Beach, Negril, Montego Bay, Cable Beach, Siesta Key...looking for the perfect beach. It’s here and this hotel gives you access to it. Don’t bother trying to see it if you stay anywhere other than this hotel or at Atlantis (read those room reviews first before booking at Atlantis- we overheard a lot of complaints). Atlantis checks everyone who tries to access those beaches even though they are “public.” It’s almost impossible to get to them if you’re not staying at this hotel or at Atlantis. A day pass will not give you access. If you’re coming for the beach, want to avoid the crowds, and not feel ripped off but welcomed instead, this is a safe and fun place to go for couples or families. Heaven for true beach lovers with access to amazing free activities for all ages to enjoy from the aquarium to the water park. Tip: If you arrive before 3:00 pm, they offer a courtesy suite so you can freshen up. Ask them to store your luggage and go check out Atlantis or have lunch instead of waiting for your room. Also, this hotel and everything at Atlantis is cashless right now but everything else like the Fish Fry accepts U.S. dollars. Enjoy! :)

Date of stay: July 2022
Trip type: Traveled with family
3  Thank Vkluvrislandhopping
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 13, 2022

Even after calling to reconfirm the reservation rate and confirming upon arrival, I was shocked after departure to find additional fees. This hotel does not follow their quoted rates through the parent company Choice Hotels website. There are many hidden fees tacked on after departure that are listed as "per-person surcharges" that totaled $200 for our 5 night stay. We were quoted one rate for our family of three but the hotel took it upon themselves to add on more charges than quoted. We have called the hotel manager 4 times since departing and they have never returned our calls. Even Choice Hotels has called the manager on our behalf, and they are ducking their calls, too. Sadly, the parent company Choice Hotels where we made the reservation will not refund the overcharge since it has to come from the hotel manger.
In addition, the hotel rooms are quite out of date and in dire need of updating. We had requested a room facing the pool but were stuck in a back room facing a large building, which made everything seem more dreary.
The restaurant does double duty for breakfast and dinner. It is completely undersized relative to the size of the hotel. All breakfast food was constantly gone and had long waits for new food to be added to the buffet. The dinner service was shockingly slow resulting in well over an hour for even just hamburgers. Totally unacceptable.
The only saving grace of the property was the attractive pool setting. Sadly, the swim up bar was covered in ants.

Room tip: The best room would be at a different hotel.
Date of stay: April 2022
    • Sleep Quality
    • Rooms
    • Service
Thank World_Journal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kim Adderley, Other at Comfort Suites Paradise Island, responded to this reviewResponded July 13, 2022

Dear World_Journal,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have also passed on your complaint regarding the charges to Front Office management for investigation.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2022

Nothing about the hotel is spectacular. BUT free breakfast and access to all of the Atlantis amenities were all we really needed. The walk to Marina Village/Atlantis Waterpark was shorter for us that friends who were on property at their "value" hotel.

Date of stay: July 2022
    • Value
    • Rooms
    • Service
Thank Texasrumrunner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 3, 2022

David went above and beyond, and our stay was greatly enhanced because of him. He was extremely hard working and checked on my family daily. David helped with our maintenance issues, waited on us multiple times in the restaurant when our assigned waiters were terrible, and hauled all our luggage and stayed with us as we tried to resolve the front desk screwing up our room assignment the first night. If you need something done at Comfort Suites, go find David!!

Date of stay: June 2022
Trip type: Traveled with family
1  Thank D4991TXderekb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 24, 2022

The customer service sucks, The hotel sucks there is ANTS ON THE TABLES and flies in the bathroom!! We asked to switch rooms and they gave it to another guest. If I could give it zero stars I would save your money and time and go to a different hotel!! Not to mention the rooms look so old they look like from the 1900!!

Date of stay: June 2022
Trip type: Traveled with family
Thank bellzsh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kim Adderley, Other at Comfort Suites Paradise Island, responded to this reviewResponded June 25, 2022

Dear bellzsh,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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