We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book now! This hotel is likely to sell out soon.
Lock in the lowest price from these sites
Expedia.com
Orbitz.com
Hotels.com
View all 12 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (6,935)
Filter reviews
6,935 results
Traveler rating
2,295
2,450
1,284
516
390
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
2,295
2,450
1,284
516
390
Show reviews that mention
All reviews fish sanctuary singing barman jerk chicken entertainment staff ricks cafe swim up bar jerk hut every other day bloody bay club hotel quiet pool a la carte restaurants mini bar water shoes sea urchins ys falls the beach is nice
Selected filters
Filter
Updating list...
5 - 10 of 6,935 reviews
Reviewed 17 January 2021

The check in process was quick and smooth which I really appreciate after a long day of travel. Our room was immaculate and stocked with lots of white, thick towels. I was afraid the beach would be a disappointment after 7-mile beach but no worries - the water was clear, warm with gentle waves and the beach was sandy. We spent our time between the sea and the three pools. Bubbles, the activity director, organized games every day that our two oldest grandkids, 9 and 11, loved, as did the adults! The drinks and the food were great, especially the jerk chicken! All staff wore masks all the time and we felt safer from Covid here than at home in MN! We did one excursion - took a half day catamaran to Ricks Cafe - with snorkeling and cave swimming along the way. All was perfect! In case you’re wondering why my Trip Advisor name is “Fake Vacation” - that’s what the 3 yr calls a vacation when you don’t take a plane!!

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
5  Thank Fakevacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 January 2021

Stayed at the club 3 times now Dec 16, Dec 17 (plus a couple of nights at the tropical) & July 2020
Feel safe and at home there.
Staff so kind and remember us.
Amazing location.
Beach, sea and sunsets to keep you going back for more.
Hope all is well.
Went to St Lucia this year and we are now in need of another holiday to get over it!

Room tip: Beach front or beach view first or second floor 2nd or 3rd block
Date of stay: July 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank yourhoteladvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 17 December 2020

Everything from the waiters, bar tenders, entertainment, room staff, were great! We had a wonderful time at this resort and would go back in a heart beat. The food was very good at all the specialty restaurants, and the buffet!

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
1  Thank brookst395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIU Hotels and Resorts, Owner at Hotel Riu Negril, responded to this reviewResponded 24 December 2020

Dear Guest,

Thank you for staying with us and taking the time to share your experience.

We are delighted to receive such fantastic feedback from you, and happy to see you enjoyed your visit with us so much.

It is great seeing that people truly do notice the team and their dedication to providing a very high level of service to our guests.

We cannot wait to see you back at our property! Take care, merry Christmas and a Happy New Year!

Warm regards,

Hotel Riu Negril
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 November 2020

What was planned as romantic getaway almost resulted in disaster. First off on arrival at the hotel we had no parking and were being directed to park across the street from the hotel. No parking on site! How can you build a 400 room hotel with a parking lot that can't even hold 30 cars. After some back and forth with the staff a manager intervened and we were allowed to Park along the driveway of the property.

After this parking fiasco we decided against staying for 3 nights as planned. Now we are trying to book in staff was not very accommodating maybe because we made a big deal about the parking and wish to reduce our length of stay. At the reception station we were also put off by the cobwebs hanging from light fixtures right over the heads of the guest attendants.

After another back and forth over the amount to be paid and the unsightly cobweb we were offered an upgrade from a room worth partial ocean view to one with full ocean view. This was more of room facing the ocean. Being on the 3rd floor meant that we could see the top of trees facing the ocean.

At dinner the food looked good but was a bit lacking in flavour. The wait staff at dinner were exceptional at their duties maybe because it was predominantly females. Ta least things started to look up. We walked back to our room not much to see after dark as the property was very well lighted.

The bed was extremely hard for my wife who opted to spend the night sitting up pm the sofa. The soldier in came to the fore as I'm able to sleep almost anywhere anytime. I made a request via the RIU APP for the bed situation to be addressed and this was do done by the housekeeper who added foam pads to the beds. This was very much appreciated.

The breakfast was okay, however I found the Spanish Chefs to be rude and not very accommodating to guest(from observation). The wait staff at breakfast were totally off their game a vast difference from the wait staff at dinner the night before.

The entertainment team did their best to engage guest in various games throughout the day. As an observer this was an okay experience and the participants seemed to be enjoying themselves.

The overall experience was less than expected for an all inclusive hotel, or maybe I expected too much.

The COVID-19 protocols were pretty good and the staff made good effort in keeping the place clean. Stairs were converted to one ways with arrows indicating direction of traffic flow. Some guest however did not observe or follow these guidelines.

Will I be going back anytime soon? Definitely not.

Date of stay: October 2020
Trip type: Traveled as a couple
4  Thank Fearless643935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIU Hotels and Resorts, Owner at Hotel Riu Negril, responded to this reviewResponded 5 November 2020

Dear Gawayne,

Thank you for taking the time to review Hotel Riu Negril.

We are extremely disturbed and sorry to hear of the disappointments you mentioned.

This definitely is not the wonderful experience that we strive to provide to our guests and for this reason please accept our sincere apologies.

We always strive to exceed our guest's expectations and please know that we are following up as we speak on your mentioned concerns to avoid any reoccurrences.

It is our hope you will allow us an opportunity in the future to regain your trust.

Sincerely,

Hotel Riu Negril
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 August 2020

Myself and my partner stayed at the RIU Negril from 4th - 19th March, 1st time in Jamaica, absolutely loved it. The hotel could be as lively or as quiet as you wanted depending on what bar or restaurant you went to. We stayed in 1034 and it was very spacious, clean and comfortable. Our room was kept very clean by Sharlotte, this lady was lovely, nothing was too mush trouble for her.

I had 3 SPA treatments whilst we were here, it was amazing.

Unfortunately the hotel was getting ready to close the day after we were leaving due to COVID, so we found our 2nd week we more or less had the place to ourselves. I felt for the staff, as having just been told the hotel was closing, they were still upbeat and smiling. We will definitely be back to Jamaica in March next year, we thought about going to RIU Ocho Rios this time, but changed our minds and going to come back to RIU Negril, simply because it WAS paradise with the most friendly of staff.

Looking forward to seeing you all again in March

Date of stay: March 2020
    • Sleep Quality
    • Rooms
    • Service
7  Thank ellenfraser40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews