This is definitely the best Resort I have ever been. It is faultless in every single detail. Service, staff, food, beach, entertainment, drinks, SPA, and so on! Firstly, you arrive at the airport and there is a private transfer waiting for you that will take you straight to the hotel (for free, already included). The driver is very professional and non-invasive. Once you arrive at the hotel lobby, they offer a a glass of Sparking Wine and take all your bags for identification. I don't even had to care about taking it to the room or caring it. Within 5min our Butler arrived at the lobby and presented himself (Sean) with an impeccable polite manner. He took us for a tour at the Resort (which didn't take long as it is a small resort) and explained everything to us. Afterwards we went to the room (our bags were already there) and there was the most beautiful beach front view that I have ever seen! Breathtaking, just in front of our bed! He kindly ask us to sit down and sign for the check-in (yes, the check-in is done in your room, not at the lobby!). Very private and exclusive treatment. He gave us a cellphone so you can call him or the other Butler - Gladstone - (they switch shifts) whenever you desire or needs ANYTHING! If you loose the cellphone they will charge 25 USD.
He offered us as a complementary service to unpack our bag and put everything in the closet, but we didn't found it necessary (although I believe he would do it waaaay better than me =))) ).
After that, we went to the beach (cristal clear water) to enjoy the day and have lunch (the food is perfect). Everything was perfect! The Butler sometimes came to delight us with a water coconut (and we didn't order for it!) - he did this for our pleasure and to be kind. The service at the beach is also perfect! The waiter never leave your glass empty! When we arrived at our room by the end of the day, our butler Gladstone have left a shrimp plate beside our bed, also as a kind gesture, as we haven't ask for it.
And like that, the days goes smooth and perfect! After having dinner we always went to the Wobbly Peacock to have a last drink at the end of the day (try Walk on the beach - is perfect), and there was a great and friendly team. Every staff truly become your friend by the end of the trip, they are soooo kind and nice to have a chat!
I have only 3 things to complain:
- one day, we have asked for the service room a plate of assorted cheese at our room and it never came! But, no worries about that. They must have forgotten.
-The second thing was concerning our wedding anniversary. I have informed that it was our wedding anniversary, looking for something special that the resort could offer. Resorts usually do that (flowers upon arrival, private dinner with special discounts, etc). But nothing of this happened.
- The SPA is extreeeemly expensive. I couldn't understand why! Me and my husband paid for a massage almost 500 USD. It's ridiculous.
But, being honest, the place is perfect in every way! And I would like to give a special thanks for:
- Sean: our butler (perfect, very kind and dedicated)
- Gladstone: our butler (also perfect, very professional, never pushing us and made all the effort to find us a SCALE at the last day. He had to borrow from the resort next door. Soooo kind!).
- Oliver, very nice guy!!!
- Shannel - we love youuu!! Perfect waitress and singer!
- Jason - the incredible entertainment!!
- Junior - the bartender that made perfects drinks
- Simone - our therapist! Best massage ever!
- Andrea - what a voice!! Perfect person and singer!
- Karena - kind and special friend!
- and finally, the best best best gospel singer EVER: Mathew! So nice, a genuine good person, and has the most stunning voice!
Thank you Sandals! Hope seeing you soon!
