We chose this resort because of the water slides. I have 2 teenagers and thought they would love the slides. Our check in was hectic. There was a lot of people there and I felt we were really rushed. The guy checking us in was very nice but I felt like I was rushed and couldn’t get all my questions answered. I was basically given a map of the resort, a quick “you are here” explanation of the map, and these are your wristbands. We were told our room and building number and that our luggage would be delivered...NEXT. So we started walking and then realized we weren’t given keys. So we went back, waited in line again, and was told our wristbands were our keys. That was awesome but wish we were told that. Same as towel cards. We went to get towels and was told we needed cards...we didn’t get cards. When we went to the front desk they told us they didn’t have anymore and to come back in the morning. Our room was nice and roomy and our luggage was delivered right away, which was nice cause our kids were itching to get into the pools. It was my sons 13th birthday the next day so while my family was swimming I thought I’d go to guest services to see if I could get a cake for the next day. This was the worst part of...We chose this resort because of the water slides. I have 2 teenagers and thought they would love the slides.
Our check in was hectic. There was a lot of people there and I felt we were really rushed. The guy checking us in was very nice but I felt like I was rushed and couldn’t get all my questions answered. I was basically given a map of the resort, a quick “you are here” explanation of the map, and these are your wristbands. We were told our room and building number and that our luggage would be delivered...NEXT. So we started walking and then realized we weren’t given keys. So we went back, waited in line again, and was told our wristbands were our keys. That was awesome but wish we were told that. Same as towel cards. We went to get towels and was told we needed cards...we didn’t get cards. When we went to the front desk they told us they didn’t have anymore and to come back in the morning.
Our room was nice and roomy and our luggage was delivered right away, which was nice cause our kids were itching to get into the pools. It was my sons 13th birthday the next day so while my family was swimming I thought I’d go to guest services to see if I could get a cake for the next day. This was the worst part of our trip. The woman there was friendly but not helpful at all. There was a couple people behind the desk and they kept speaking in Spanish making me feel really uncomfortable since I didn’t know what they were saying. And they kept laughing. I told her I wanted to see if I could get a cake and maybe a set up on the beach or something. She tried to call someone once and said there was no answer. Then she gave me the number and told me to do it. I was kind of taken aback by that as I was under the impression that was part of her job. I kind of wanted to join my family in the pools but I walked away. I went to my room and tried for over half an hour to call the number she gave me. No one answered. So I went back to guest services and told the same woman I was having no luck. She tried again and said no one answered. She said for me to just keep trying. I went back to my room and tried again. After about 10 min of trying again someone answered. I explained to her what I wanted and she hung up on me. I tried calling back and the line was busy. By this time I was angry. I’d been at this for over an hour. I went back to guest services and told the woman there what had happened. Again, more conversations to the other staff there in Spanish with laughs. She...More