We chose this resort because of the water slides. I have 2 teenagers and thought they would love the slides. Our check in was hectic. There was a lot of people there and I felt we were really rushed. The guy checking us in was very nice but I felt like I was rushed and couldn’t get all my questions answered. I was basically given a map of the resort, a quick “you are here” explanation of the map, and these are your wristbands. We were told our room and building number and that our luggage would be delivered...NEXT. So we started walking and then realized we weren’t given keys. So we went back, waited in line again, and was told our wristbands were our keys. That was awesome but wish we were told that. Same as towel cards. We went to get towels and was told we needed cards...we didn’t get cards. When we went to the front desk they told us they didn’t have anymore and to come back in the morning. Our room was nice and roomy and our luggage was delivered right away, which was nice cause our kids were itching to get into the pools. It was my sons 13th birthday the next day so while my family was swimming I thought I’d go to guest services to see if I could get a cake for the next day. This was the worst part of...We chose this resort because of the water slides. I have 2 teenagers and thought they would love the slides.
Our check in was hectic. There was a lot of people there and I felt we were really rushed. The guy checking us in was very nice but I felt like I was rushed and couldn’t get all my questions answered. I was basically given a map of the resort, a quick “you are here” explanation of the map, and these are your wristbands. We were told our room and building number and that our luggage would be delivered...NEXT. So we started walking and then realized we weren’t given keys. So we went back, waited in line again, and was told our wristbands were our keys. That was awesome but wish we were told that. Same as towel cards. We went to get towels and was told we needed cards...we didn’t get cards. When we went to the front desk they told us they didn’t have anymore and to come back in the morning.
Our room was nice and roomy and our luggage was delivered right away, which was nice cause our kids were itching to get into the pools. It was my sons 13th birthday the next day so while my family was swimming I thought I’d go to guest services to see if I could get a cake for the next day. This was the worst part of our trip. The woman there was friendly but not helpful at all. There was a couple people behind the desk and they kept speaking in Spanish making me feel really uncomfortable since I didn’t know what they were saying. And they kept laughing. I told her I wanted to see if I could get a cake and maybe a set up on the beach or something. She tried to call someone once and said there was no answer. Then she gave me the number and told me to do it. I was kind of taken aback by that as I was under the impression that was part of her job. I kind of wanted to join my family in the pools but I walked away. I went to my room and tried for over half an hour to call the number she gave me. No one answered. So I went back to guest services and told the same woman I was having no luck. She tried again and said no one answered. She said for me to just keep trying. I went back to my room and tried again. After about 10 min of trying again someone answered. I explained to her what I wanted and she hung up on me. I tried calling back and the line was busy. By this time I was angry. I’d been at this for over an hour. I went back to guest services and told the woman there what had happened. Again, more conversations to the other staff there in Spanish with laughs. She tried calling again and said the line was busy. Yes, I know that as I’d been trying to call, which is why I wanted her help. Finally I asked where this woman’s office was. I wanted to physically go there. It ended up being at the sister resort the Royalton. No one offered to show me where it was or go with me. I was pissed. So I found my way there and when I got there there was a young woman sitting at a desk on her cell phone. I swear I almost lost my mind! I’d wasted now almost 2 hours trying to get in touch with her and she’s sitting there on her cell phone!!!!
I told her her phone was off the hook and I’d been trying to call her and she didn’t seem to care. I was so mad but I thought I’d just put it out of my head for my sons sake since I wanted him to have a special day and I needed this woman to make that happen. It all turned out wonderful but I had no help from memories guest service staff. I was very disappointed.
That was my only bad experience here though. The resort is nice and my kids liked the water park. Al la carts were good but the buffet was so so. All in all I’d say Memories was “ok”. In hindsight I’d stay at the Royalton. They had better restaurants, it’s closer to the beach, all the night activities are here. There was just more of what we wanted there. We were far from the beach. About a 15 min walk. Carrying beach gear that far was a hassle. They did have a trolley to take you but it was full by the time I’d come to our stop most times. The beach was gorgeous which made me wish we’d stayed at the Royalton even more. We spent all our time here. And their pools and bars were better too. They were pretty relaxed at the Royalton and no one said anything about us using their pools or their side of the beach.
Other than that one experience at guest services our trip was excellent. There was nothing wrong with the Memories resort but for my family liked I’d choose to stay at the Royalton next time, mainly for the proximity to the beach. More