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Reviewed 3 weeks ago via mobile

We had an excellent stay with wonderful staff who were very professional and caring to ensure we had the best experience ever. Absolutely Stellar!

Rafael was so dedicated and attentive to every detail and took care of ensuring our accommodations were perfect.
He was great with us, thanks to him we had everything we needed to celebrate a special date and he beautifully prepared details for us, we loved the details!

Alejandro at the Olio restaurant was very charismatic, upbeat and professional and Manuel the Chef prepared delicious meals.

Franklyn the waiter and the multiple bartenders at the bars and at our pool seats pampered us with anything we asked for.

The staff was adequately trained with very good balance on being caring of our needs and not being intrusive.

Candid and friendly experiences with the staff throughout and every day during our visit.

All the staff was very serious on safety and wore the masks and cleaning and housekeeping was done rigorously.

All the bartenders were great at every point in the fabulous facilities, serving well prepared quality cocktails and drinks.

The pools, the room and facilities were beyond beautiful and relaxing.

The french restaurant was amazing.

Nightly entertainment shows at the open theater were enjoyable.

Overall we are very happy and plan to return as soon as possible. Highly recommended!

Date of stay: February 2021
Trip type: Traveled as a couple
Thank Amitaf_ec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConcierge Secrets Royal Beach, General Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago

Dear Amitaf_ec,

Thank you for deciding to stay in our property Secrets Royal Beach during your holidays. Thanks for your kind review and the valuable time you invested to share your comments and thoughts with us. I am delighted to hear that above all it was the service you received that was most remarkable. The team take great pride in making every guest who walks through the front door part of our extended Secrets family. I will definitely let the team know that their efforts and hard work were noticed and appreciated.

Thanks a lot for your kind and sincere appreciation of our facilities, services, gastronomy, pools and the warm attitude of our team.

We look forward to welcoming you back in the years ahead.

Best regards,

José Maria Pérez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Angel was our server every day at the pool and he was just that...an . We were blessed to have him wait on us. We never waited for a drink and he knew just what we wanted. The music was not much to de desired, when we had it. Angel was so fun and entertaining it helped make up for the lack of environment that music usually plays into a good time. The pool atmosphere was beautiful and the friendly guests and staff made it a wonderful experience.

Date of stay: February 2021
Trip type: Traveled as a couple
Thank M4218QZnancyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConcierge Secrets Royal Beach, General Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago

Dear M4218QZnancyr,

Thank you for the opportunity to be your holiday destination. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests. We’re glad to see you have enjoyed your stay. I was thrilled to hear that Angel had such a positive impact on your stay. I can't wait to share your review with everyone. Angel loves what he does and it shows in the interest he takes towards our guests and his colleagues.

We appreciate your highlight on the aspect you consider there is an opportunity for improvement. It is important to notice that we play music in our bars but at a volume that does not disturb guests' relaxation. Though, we will look closely at this aspect.

We count ourselves lucky for guests like you and look forward to welcoming you back.

Best regards,

José Maria Pérez
Hotel Manager


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Reviewed 3 weeks ago via mobile

I have travelled to punta cana over 50 times amd other destinations another 70-80 trips and this resort had 5 star accommodations 5 star food amd entertainment but what made it perfect was the staff who we t out of their way to make sure you were spoiled and p.etely satisfied with a smile and amaziing attitudes i was their guest for 14 days and miss the staff

Date of stay: February 2021
Trip type: Traveled solo
Thank 43zoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConcierge Secrets Royal Beach, General Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago

Dear 43zoz,

We appreciate you decided to stay at Secrets Royal Beach for your vacation. Thanks for your kind review and the valuable time you invested to share your comments and thoughts with us. It sounds like you really enjoyed your visit and left with some great memories. It is amazing to read our accommodation met your expectations. Thank you for your kind words about the team. The team takes great pride in looking after our guests' and they will be delighted to hear your positive comments too!

We encourage you to honor us again with another future visits. We are all more than willing to serve you again.

Best regards,

José Maria Pérez
Hotel Manager

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Reviewed 3 weeks ago

Spent a fantastic, relaxing week at Secrets Royal Beach with a group of great friends. The resort and beach were beautiful, food was fantastic (especially the French restaurant that I didn't even expect to enjoy), drinks were plentiful, and the staff were the very best! Use of the amenities at the Dreams Royal Beach are included, so we made use of 2 restaurants and the lazy river there also. The service at Portofino (Dreams resort) was NOT fantastic, but the food was great.

The covid precautions that were in place at the resort were well done and didn't disrupt the enjoyment. They had on site testing for those returning to the US post vaca, which was easy. There are multiple forms that needed to be filled out before and at the end of the vaca, but it didn't take any significant time away from the fun. We were more than willing to fill out a few forms in order to get a break from the reality of life!

Special shout out to our phenomenal pool / beach bar STAR workers (and now great friends): Angel (we LOOOVe you more!), Margarita, Alejandro, Luis, and Yolemny. Our favorite entertainment planner, Cappachino! And the great staff (that caused us to add several pounds) at La Riviera, esp. Poche!

The Amstar reps took great care of us. We had a relaxing and beautiful day on the ocean with Jose and team on a private boat tour.

From the gorgeous beach, beautiful rooms, wonderful pool, delicious restaurants, awesome shows, and truly phenomenal staff, our trip was a huge success. Thank you to all!

Room tip: We chose a tropical view room, but if we go again, I would definitely choose a pool / ocean view. It was too beautiful to miss!
Date of stay: February 2021
    • Value
    • Location
    • Service
Thank W2023FNamyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConcierge Secrets Royal Beach, General Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago

Dear W2023FNamyk,

We appreciate the opportunity giving to us at Secrets Royal Beach to host you during your trip. Thanks for your kind review and the valuable time you invested to share your comments and thoughts with us. It was a delight to hear from you that you had a relaxing and fantastic week.

Thank you for your kind words about the safety and hygiene measures we are putting in place. For us, our guest's safety is a top priority.

I am delighted to hear that above all it was the service you received that was most remarkable. It will be my pleasure to share your comments with our entire team and in particular, those named for their excellent service and special touches.

It would be an absolute pleasure to welcome you again on your next stay.

Best regards,

José Maria Pérez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We have traveled a few time to Punta Cana and our favorite resort is Secrets Royal beach! The hotel is new and beautiful. The rooms are spacious and well worth an upgrade for a ocean or pool view. The grounds are meticulous and the beach is the best in Punta Cana with beautiful white sand and gorgeous views !! The pools are well maintained and spacious. The Zen pool with the twenty cabana's is a relaxing heaven. The most important quality of this resort is the incredible staff from waiters; Wanda, Angel, Yolenny to the Bar staff; Sergillo, Luis and the many restaurant staffers from Carlos, Paola, Tomas, Nery, Humberto and Chef Manuel!
Our personal favorites are the Entertainment team with Mini Baby, Cappuccino, George Washington, Babyface, Garfield, and of course Barbie!!! And last but not least Miquel in security! Every staff person is warm and engaging and always professional and extremely pleasant. We have already booked next year!

Room tip: The nightly entertainment is first rate with a variety of shows from magic to belly dancers,rock and roll,circus trapeze.
Date of stay: January 2021
    • Location
    • Cleanliness
    • Service
Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConcierge Secrets Royal Beach, General Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago

Dear Donna L,

Thank you for entrusting at Secrets Royal Beach to be your holiday destination. Thank you kindly for taking the time to submit your review following your most recent stay with us! It is a pleasure to hear you were able to thoroughly enjoy your stay with us to the point you consider ours your favorite hotel in Punta Cana.

Thanks a lot for your kind and sincere appreciation of our facilities, services, pools and the warm attitude of our team. As a hotel we are all focused on service excellence and it is encouraging to see that we are succeeding in our efforts. It will be my pleasure to share your comments with our entire team and in particular those named for their excellent service and special touches.

We look forward to have you again as guest.

Best regards,

José Maria Pérez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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