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Reviews (2,922)
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Reviewed 4 April 2018

Our trip started out a little rough, however, the staff at the Now Onyx made it wonderful. We are members and were given rooms on the 3rd floor, ocean view, amazing. Our Butler was ADRIS and he was excellent. He checked on us often and helped with reservations and anything else we needed. We were greeted at the pool daily by Mogueson, Evan, David Florence, and Nelly. They made our trip fantastic. Anything we needed, they got for us, by the end of the week we were family!! These friends made our vacation so special with their smiling faces and friendly attitudes. We cannot say enough good thing about them. They are the reason we would return to this resort! The property is very well maintained and the food was good.

Room Tip: Preferred rooms are the nicest and closest to everything
  • Stayed: March 2018, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank kc187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowOnyxPC, General Manager at Now Onyx Punta Cana, responded to this reviewResponded 5 April 2018

Dear kc187,

Thank you for staying with us and for your lovely review. It is good to know that you liked our facilities, the exclusive services and amenities offered at our Preferred Club, food offer and the friendly service from our Team. Please be sure we will recognize all those you have mentioned on your behalf. Now Onyx Punta Cana is your home, and you are always welcome back.

Best regards,

Angel Holgado
General Manager
Now Onyx Punta Cana Resort & Spa
aholgado.noopc@nowresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

Our family of 4 spent the Christmas holidays at the Now Oynx. We are only just getting around to writing a review now.

We had a wonderful holiday there. The resort is gorgeous. The beach is beautiful and lots of fun times were had around the pool. We were pleased to see that the resort is quite mindful of food allergies and gluten intolerances. Drinks were always being offered. We never had to ask. The moment you settled into a lounge chair, a server
would show up to offer drinks.

We do share some of the experiences expressed in other reviews on this forum. We too found our room a bit on the humid side. We didn't seem to be able to bring down the humidity. Although the air in the room was on the moist side, it wasn't too bad.

Some people might find that the food needed more seasoning although I personally prefer my food under-seasoned. As commented by other reviewers, we did find that the hot food was never really hot and similarly the cold food was never truly cold. Also, the menu items were not always correctly labelled. We were not too fussed about it. It's all part of the travelling experience.

We did find that the housekeeping seemed to be lacking. While the room was thoroughly cleaned before we arrived, the jacuzzi did not appear to have been cleaned during our stay, for example. It felt as though only the towels were changed.

A special shout out to the awesome ladies at the kids' club. Stephani, Leidy, Katy and Luisa. I'm sorry if I've missed anyone else. Our 2 girls had an absolutely fantastic time at the Explorers Club. They had so much fun there that they didn't want to spend time with us. We had to drag them away to spend time at the pool or the beach. The team there really did a wonderful job keeping the kids entertained. We expecially loved the Christmas show and sing-a-long. What fun! Thanks so much! It takes a lot of energy and creativity to keep kids amused all day long! Thanks for all your hard work.

  • Stayed: December 2017, traveled with family
    • Value
    • Location
    • Service
Thank jubei2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowOnyxPC, General Manager at Now Onyx Punta Cana, responded to this reviewResponded 5 April 2018

Dear jubei2018,

Thank you for giving us the opportunity to host you and for your review. We are glad to know that overall, you had a good time, and that we could exceed your expectations with most of our services. Regarding your room, please allow us to comment that due to our tropical weather, humidity levels are high; therefore, we recommend our guests to keep the air conditioning on. Given any discomfort, we are also able to offer a room change. We are carrying out important enhancements in our housekeeping procedures, so we can exceed expectations, and we will have your input into account. We here remain at your disposal, and look forward to welcoming you back anytime.

Warm regards,

Angel Holgado
General Manager
Now Onyx Punta Cana Resort & Spa
aholgado.noopc@nowresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

Christian our butler has made our family vacation at this beautiful and pristine resort more special and memorable. He was pleasant, professional, and extremely helpful with everything me and my family needed during our 8day stay. What a great asset you are for this resort Christian. I cant wait to go back here again and get pampered and spoiled with a YES butler.
Thanks a lot Christian and I wish you great success in your work journey.

Naira Ardenian
Toronto Canada

  • Stayed: March 2018, traveled with family
    • Value
    • Rooms
    • Service
Thank Naira A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowOnyxPC, General Manager at Now Onyx Punta Cana, responded to this reviewResponded 5 April 2018

Dear Naira A,

Thank you for staying with us and for your lovely review. It is good to know that you liked the exclusive services offered at our Preferred Club, and the friendly service from our Team, especially Christian. Now Onyx Punta Cana is your home, and you are always welcome back.

Best regards,

Angel Holgado
General Manager
Now Onyx Punta Cana Resort & Spa
aholgado.noopc@nowresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018 via mobile

We were upgraded to preferred and assigned to Cristian (butler). Starting from that day service improved a lot in every aspect, every single wish came true. Bar staff is willing to make your stay even more memorable topping up every glass!!! Great food with perfect selection for all daily meals. French restaurant menu might be improved... Nelly is simply a star at Preferred bar/pool area;))!!! Would book again soon!

Stayed: March 2018, traveled as a couple
Thank Denis555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowOnyxPC, General Manager at Now Onyx Punta Cana, responded to this reviewResponded 5 April 2018

Dear Denis555,

Thank you for giving us the opportunity to host you and for your review. We are glad to know that overall, you had a good time, and that we could exceed your expectations with most of our services. We are carrying out important enhancements in our food offer, you can be sure that we will have your input into account. We here remain at your disposal, and look forward to welcoming you back to anytime.

Warm regards,

Angel Holgado
General Manager
Now Onyx Punta Cana Resort & Spa
aholgado.noopc@nowresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

my friends and I just came back from spring break at punta cana, fantastic resort with really foiod and beverage service, mayra/maya at the beach was always there with delicios coctails and finger foods. the only negative aspect is why we as youg traveles 16-18 yeras can not stay a suite with its plunge pool??

hope to come back next year

  • Stayed: March 2018, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank estherkiddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowOnyxPC, General Manager at Now Onyx Punta Cana, responded to this reviewResponded 5 April 2018

Dear estherkiddy,

Thank you for staying with us and for your amazing review. We love to know you had an 'Excelente' time, and that you enjoyed our food offer , bar service, and friendly service. Please be sure we will recognize all those you have mentioned on your behalf. Now Onyx Punta Cana is your home, and you are always welcome back.

Sunny regards,

Angel Holgado
General Manager
Now Onyx Punta Cana Resort & Spa
aholgado.noopc@nowresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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