My niece and I chose to do a wrap at the Intermezzo spa at Alhambra. Hers was aloe and mine was chocolate. We were side by side in the couples room. We were slathered with the body mask. My niece was done first so she took a shower first. When I went to shower next the stall was backed up with 4-5 inches of water. I was told they only have one shower stall but to go ahead anyway and when I come out she would clean my feet. I refused and she gave me a "towel" bath to remove the mask. The application of the lotion was to follow but instead of being massaged in it was slathered on. Being as I had a "towel" bath I should have finished later but I was finished before my niece who actually had the lotion massaged onto her body instead of slathered. A note was left for the manager. No response. A phone call to the manager. NO RESPONSE. Email to the manager. NO RESPONSE AGAIN.
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