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Hilton Tokyo

zhen5

San Leandro, California

Nice Executive Lounge

Name: Nice Executive Lounge
Item: Hilton Tokyo
Rating: 4
Author: zhen5

Review of Hilton Tokyo

Reviewed Dec 3, 2024via mobile

First night in Japan. Checked in after 7pm by a welcoming friendly front desk man. We were tired from the flight and hungry. He recommended that the restaurants were open on the 2nd floor. We dropped the luggage into our room and freshened up,. Then we headed down to hotel restaurant Junisoh. Enjoyed a teppanyaki dinner and soba noodles. Expensive dinner. Service was good with few diners. Not crowded. DJ music coming from bar lounge.

The room we booked was twin executive type. Firm mattress, soft pillows. Temperature warm. Slept comfortably.

First breakfast was the buffet at Marble on the first floor. Lots of guests and lots of variety of Asian and Western breakfast foods. Coffee machines and juice stations. Crowded and loud.

Second and third breakfasts we went up to the Executive Lounge buffet. Very small and limited choices, but good enough. Omelets made to order. Plenty of fresh juice. The atmosphere was cozy and quiet. Preferred the quieter lounge space over the bigger buffet.

The hotel location was a couple blocks from the Tokyo Metropolitan Government Building. We went to the observatory at night. My husband uses a wheelchair and had no problem going the distance between hotel and observatory tower.

There is Shinjuku Chuo park nearby with a fountain and a basketball court. Shinjuku station nearby, too. The Hyatt Hotel across the street has a 7-11 konbini that is wheelchair accessible.

Date of stay: November 2024

Room Tip: The observatory at the Tokyo Metropolitan Government Building is free access and has a small cafe...

Trip type: Traveled as a couple

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Hilton Japan, オーナー at Hilton Tokyo, responded to this review

Responded Dec 3, 2024

Dear zhen5,

Thank you for sharing your experience with us!

We are delighted to hear that you received a warm welcome upon your arrival and that our front desk staff was able to assist you in finding a dining option.
It’s great to know you enjoyed your teppanyaki dinner at Junisoh, even if it was on the pricier side.

We’re pleased that you found your twin executive room comfortable and that you had a restful sleep.

It’s wonderful to hear that you enjoyed the variety at our Marble buffet for breakfast, and we appreciate your feedback regarding the atmosphere. We’re glad you found the quieter Executive Lounge more to your liking for your subsequent breakfasts.

We’re also happy to know that our location was convenient for your visit to the Tokyo Metropolitan Government Building and that accessibility was not an issue for you and your husband.

Thank you once again for your thoughtful review. We hope to welcome you back on your next visit to Japan!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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17 - 22 of 6,171 reviews

Ryan H

Reviewed November 28, 2024

Tokyo Hilton 2024

I had an excellent stay at the Hilton Tokyo. The location is absolutely fantastic, with easy access to nearby attractions and transportation options, making it a perfect base for exploring the city. The staff were outstanding—always friendly, professional, and ready to assist with any request.

One of the highlights of my stay was the executive lounge. The variety of offerings was impressive, from delicious food options to a well-stocked selection of beverages, all in a relaxing and spacious setting. It really added to the overall experience.

The room was comfortable and well-appointed, providing everything I needed for a pleasant stay. Combined with the great location and the wonderful service, this hotel is an excellent choice for anyone visiting Tokyo. I’ll definitely be back!

Date of stay: October 2024

Ask Ryan H about Hilton Tokyo

Thank Ryan H

Dear Ryan H,

Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo.

We are thrilled to hear that you had an excellent stay with us.

Our team takes great pride in providing friendly and professional service, and it’s fantastic to know that they were able to assist you during your visit.

We’re also glad you enjoyed the executive lounge and its offerings. It’s designed to provide a relaxing atmosphere, and we’re pleased to hear it enhanced your experience.

Thank you for your kind words about the comfort and amenities of your room. We strive to create a welcoming environment for all our guests.

We look forward to welcoming you back on your next visit to Tokyo!

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Y414XXjulieh

London, United Kingdom

103

Reviewed November 26, 2024

SUPER HOTEL, LOVELY STAFF.

We had a great stay at this hotel. BIG shout out to Waly who greeted us every day of our stay whether we were just going out for the day, or returning from a day out, he was there with a welcoming smile. He couldn't have been more friendly or helpful. Thank you Waly. Being visitors to Tokyo, you made sure we were well looked after. This makes such a difference when you're a traveller in a new country. THANK YOU.

Date of stay: November 2024

Ask Y414XXjulieh about Hilton Tokyo

1 Thank Y414XXjulieh

Dear Julie,

Thank you so much for your wonderful review!

We are thrilled to hear that you had a great stay with us and that Waly made such a positive impact on your experience.

His warm greetings and helpfulness truly embody the hospitality we strive to provide.

We appreciate your kind words and are glad that you felt well looked after during your time in Tokyo.

We hope to welcome you back in the future for another memorable stay!

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Devon P

Reviewed November 19, 2024

The Best Hotel

This was one of the best hotels I have stayed in my whole life. The staff here all speak very good English and this was my first time in Japan but they kindly helped me in different ways including booking the tour for me and lending umbrella. The room I stayed was also very clean and nice. Highly recommend staying here.

Date of stay: October 2024

Ask Devon P about Hilton Tokyo

Thank Devon P

Dear Devon P,

Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo.

It's great to know that our staff could assist you in making your first visit to Japan enjoyable and memorable.

We take pride in maintaining clean and comfortable rooms, and we appreciate your kind words about them.

Thank you for recommending us, and we hope to welcome you back in the future!

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

SixOneTwo

Minneapolis, Minnesota

158117

Reviewed November 16, 2024

Western Style Hotel Comfort

Our second stay here in as many years, and again what a great choice! Service is impeccable at the front desk, concierge desk, breakfast buffet and executive lounge. Housekeeping was attentive to our requests for extra bedding. Concierge helped us with arriving packages and making restaurant recommendations / reservations.

The location of this property couldn't be more perfect, with the underground passage to rail, the 10-minute Shinjuku shuttle, and the quiet business neighborhood. On this visit we discovered a sprawling peaceful park, with Starbucks and a restaurant (and rare outdoor seating) just half a block away.

Guest rooms are tranquil with no noise from adjacent rooms, bedding is luxurious. Bathrooms are equipped with all of the Japanese amenities, immediate hot water and great water pressure from shower, bath and sink. Nespresso coffee maker and electric teapot were greatly appreciated. More than enough electrical outlets in the room for charging all of our devices.

Definitely recommend booking with breakfast included, as the buffet cannot be beat.

We hold the Tokyo Hilton up as one of the very best hotels in which we've ever stayed.

Date of stay: November 2024

Ask SixOneTwo about Hilton Tokyo

1 Thank SixOneTwo

Dear SixOneTwo,

Thank you for staying at Hilton Tokyo and writing us valuable feedback.
We are thrilled to hear that you enjoyed your second stay with us and that you found our service "impeccable."

We are particularly pleased to hear that our front desk, concierge desk, breakfast buffet, and executive lounge all met your high expectations. Knowing that our housekeeping team was attentive to your requests for extra bedding brings us great satisfaction.

We are also delighted that you found our location convenient, with easy access to the rail, the Shinjuku shuttle, and the peaceful business neighborhood.
We are glad you discovered the nearby park, Starbucks, and restaurant, and hope you enjoyed the outdoor seating.

Your comments about the tranquil guest rooms, luxurious bedding, and well-appointed bathrooms with Japanese amenities, immediate hot water, and strong water pressure are deeply appreciated.
We're happy to hear you found the Nespresso coffee maker and electric teapot useful, and the ample electrical outlets were helpful.

We appreciate you highlighting the excellent breakfast buffet.
We're very pleased you chose to include breakfast in your stay and found it to be unbeatable.

It means the world to us that you consider the Tokyo Hilton one of the best hotels you've ever stayed in.
We strive to provide exceptional service and a comfortable, memorable experience for every guest, and your positive feedback helps us achieve that goal.

The entire team and I look forward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mrs721v

195137

Reviewed November 15, 2024

Enjoyable stay

Stayed here for 6 nights for a conference before moving to Kyoto. Excellent attentive staff in all areas. Breakfast - a vast choice it was a great start to the day. We enjoyed the St. Georges bar many times which had a nice atmosphere and again consistently excellent service. Room had a nice view over trees to the front of the hotel. It was clean although the bathroom was a little small. However we enjoyed our stay.

Date of stay: October 2024

Ask Mrs721v about Hilton Tokyo

1 Thank Mrs721v

Dear Mrs721v,

Thank you so much for taking the time to share your feedback on your recent stay with us.
We are delighted to hear you enjoyed your stay!

It's wonderful to know that you appreciated the attentive service provided by our staff across all areas. We strive to make every guest feel welcomed and comfortable, and it's incredibly rewarding to hear that our efforts were appreciated.

We're also thrilled that you enjoyed the extensive breakfast selection.
We're committed to providing a variety of delicious options to start your day.

The St. George's Bar is a popular spot for a reason!
We're glad you found the atmosphere and consistently excellent service to your liking.

We're pleased that you enjoyed the view from your room and that the room itself was clean.

We hope you had a smooth transition to Kyoto.
We truly hope to welcome you back to our hotel in the future.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Nice Executive Lounge - Hilton Tokyo

Nice Executive Lounge