My family and I stayed at the Kimpton for a week and I genuinely never wanted to leave. I could not say a bad word about this hotel, the staff are extremely welcoming, the facilities are incredible, it’s so clean, the rooms are sensational and the food offered is worth every penny. I would highly recommend for a family , friends , couples or a solo trip.

An amazing luxury hotel 900m from Shinjuku station.

The staff was just amazing from when we entered the lobby until we left on our last day. Service is next level! So many staff all happy to serve you and make sure you have the best experience!

The hotel is gorgeous, our room was amazing! So spacious and with everything (and more!) that you’ll need. Fantastic layout! We loved the separate toilet!

The amenities were awesome! Loved the leather yoga mat, beautiful kimono and super soft robes. I used my robe for 30 seconds and hanged it back up - the next day it was replaced! Amazing! The mini-bar, coffee making facilities and all the other special touches such as the range of glasses (wine, whisky etc) and the gorgeous teapot - so many well thought through little touches.

The room and everything in the hotel is super clean, neat and tidy. The decor is beautiful with a calming effect - the lighting just perfect - you just feel like you want to stay longer (wish we did!!)

Loved the free cocktail and canapé hour from 5pm to 6pm! Nice touch!

The only thing I could fault was that CNN & BBC was voiced over in Japanese and not available in English as an alternative. We had a brief moment of English news when we arrived on the first afternoon but that evening and next morning only in Japanese. When I asked about it, I was told that that’s the way it is set up so we can watch in English only during the times they’ve pre-scheduled it for English. Not helpful when you’re out all day and wanting to catch up on what’s happening in the world before going to bed. Every other hotel we stayed at had English CNN & BBC as well as Japanese voice overs available with the click of a button. So you’d think a top end hotel like this would be able to figure it out.

The hotel has free coffee & tea in the Jones lounge from 7am but failed to mention that it is limited to one cup per person as we were charged for our 2nd cup. Felt a bit annoyed as it’s not mentioned when you order the 2nd cup.

Will definitely stay here again! Fantastic hotel!

This hotel was fantastic - stylish and new, with an excellent and friendly staff. The hotel itself is hip and fun, but it has real comfort and service as well as style.

The room (I stayed in an Essential King, booked with reward nights) had a very comfortable bed, comfortable pillows, and thoughtful and effective layout between the sleeping area and bathroom area to make the most of the small room size. It also had a built in bench near the window, which was a nice touch. If I stayed here again, I'd try to upgrade to a Superior room for a slightly larger room size, as it was a bit hard to manage keeping multiple pieces of luggage in the room.

The hotel itself is great, and had a lot of on-property benefits: a casual cafe on the first floor and a complementary coffee drink and energy bar and banana each morning for guests, a great perk - it also serves quick, affordable and quality breakfast. There's also a complementary happy hour each evening in a rooftop lounge area with amazing views. There's also a more formal restaurant on the second floor which had delicious breakfast. And there was a bar on the top floor which served some excellent cocktails.

The staff were amazing. From pre-check in, to check in, during the stay, and until departure - we felt very taken care of. Before arriving, I emailed the concierge to help organize a dinner reservation, and they were prompt in helping us find a restaurant that fit our needs, and felt really local. Throughout our stay, the front desk staff and concierges were so attentive. I have to shout out Eugene and Meg, the two concierges who really helped make our stay memorable. They both helped give us excellent restaurant and sightseeing recommendations in Tokyo, as well as helped us figure out some details we needed for our train tickets to Kyoto, gave us tips on the train stations and helped organize luggage transport to our next hotel. Also worth giving a shout out to the staff at the cafe each morning who were so kind and genuinely friendly!

And, a note on the hotel location - the hotel is in Shinjuku, with several nearby convenience stores, and options to eat / drink / etc. There were always things open nearby if you wanted to eat or drink late. It was also nicely removed from the really insane / busy center of Shinjuku that is closer to Shinjuku station. That's good in some ways, because it isn't too hectic right outside the doors of the hotel and its in a quieter part of Shinjuku; but it was about a 15 minute walk to get to the nearest train / subway station at Shinjuku Station, and many of the restaurants and bars we wanted to go to were a 10 - 20 minute walk away - which isn't terrible, but worth noting! And a tip on getting to the hotel from Narita - its only about a 5 - 10 minute walk from the Airport Limo Shuttle bus to the nearby Washington Hotel stop, so that is very convenient for arrival!

Overall, I have to say - this hotel was really excellent, and gave us a really memorable and lovely stay in Tokyo with character and made us feel so "cool" and taken care of - highly recommended!