Pros:
- Very close to subway station, which gets you to Shinjuku station in 2 stops.
- Clean room.
- Staff tried to be helpful, when approached.

Cons:
- Transferring at Shinjuku station from the subway line to the JR line is not straightforward.
- McDonalds next door, but otherwise limited food options in the area.
- Breakfast area was undergoing renovations at the time of stay, so had to get breakfast elsewhere.
- Staff did not have great english, but we got by.

Nothing too special about this hotel, either positive or negative. Would consider staying again, depending on price.

I stayed at two other Tokyu Stay properties during my 2 weeks in Japan (both were excellent). I have to say this hotel was the worst. Once I stepped into the hotel, the lobby was being renovated. The hotel itself seemed run down and needed a major upgrade. The service was horrible. I felt at the other two Tokyu Stays the front desk staff was always friendly and saying “good morning” or “hello” every time they would see us, that was not the case here. Everytime we would come thru the lobby we werent acknowledged. The cleaning ladies were friendly though. The staff also seemed annoyed at any questions we had. The coffee machine wasnt working properly in the lobby and my husband tried to use it, none of the staff bothered to help. Also, I am convinced the sheets hadnt been washed because I had a few bites on my body and was very itchy after sleeping in the bed. The hotel policy states they didnt clean rooms or fix beds for less than 1 week stay, the staff would only take out trash/replace towels, however the recyclables were never taken out! We had a whole pile we separated from the trash of plastic bottles that was never taken out during our 6 day stay here. The trash was taken out but not the bottles. I thought that was rather absurd since its part of their daily trash policy and the room was rather small (the bottles took up alot of space). The only plus to this hotel was that there were several convience stores and fast food places within walking distance. Overall, I had a poor experience at this Tokyu Stay location and will not be returning.