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Reviewed 10 January 2017 via mobile

We are leaving tomorrow, and didn't want to forget to review. I never review my hotels, but this property is special. We read all the reviews before choosing, and are confounded by any negative reviews out there. Yes, it's a Ritz, so certain expectations are assumed, but this Ritz is different. We stayed in 505 and it was beyond beautiful. Communication was awesome. They connected with us a week in advance. They followed up a couple days before our stay. They answered emails within 24 hours before arrival (not all Ritz nor other 5 stars communicate so diligently). The people working here at all levels take their job seriously and strive harder than any other hotel we've ever stayed at to ensure our comfort. Were minor mistakes made, sure, it happens, but there were VERY few and they were corrected without having to say a word. It was beyond amazing. One example was the size of the robe. My husband and I are pretty tall, and they put 2 different sized robes in the room which is normal. The first night we put them on and joked how his was small. No big deal. We didn't call down, didn't mention it to anyone. The next afternoon, we opened the closet and miraculously there were two large robes in the closet and the smaller one was no where to be found. Really?! They pay attention to everything and care. And a stay here is just that. Don't get frustrated if something isn't perfect, just let them know and I promise they will ensure it is as perfect as can be. Property...indescribable. Location, perfect. The ladies and gentlemen working here are just that. Do yourself the service and book your stay here, you will not be disappointed. We will be back.

Stayed: January 2017, traveled as a couple
3  Thank Expedition259202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon F F, Manager at The Ritz-Carlton, Kyoto, responded to this reviewResponded 1 February 2017

Dear Guest

Thank you very much for your review and of course your wonderful comments we are so glad that you enjoyed your time with us here in Kyoto.

We are very happy that your stay was onr to remember and of course the hotel lived up to your expectations.
The hotel Indeed the location is very central here in Kyoto and only a stone’s throw away from all the entertainment of the Gion ( downtown Kyoto ).
The rooms themselves are quite spacious with a mix of Western and Japanese decor which makes your stay a real Kyoto experience.
Of course all of the above would be nothing without the touch of our Ladies & Gentlemen dedicated to servicing you in a way which only The Ritz Carlton can do.

We thank you again for your comments and most of all feedback in which is so important to us here, we hope to see you back one day again and until then from all of us here at The Ritz Carlton Kyoto wishing you all the best and of course safe travels.

Yours Sincerely
Simon Finch
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 January 2017

My family and I stayed here last November and we loved it! The rooms are extremely well designed, cosy, quiet and the bathrooms are amazing. The Staff is extremely professional and very "kids oriented" and my family loved it. The food and drinks were also great! We would definitely stay there again without any doubts!

  • Stayed: November 2016, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank SPRJetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon F F, Manager at The Ritz-Carlton, Kyoto, responded to this reviewResponded 1 February 2017

Dear Guest

Thank you very much for your review and of course your wonderful comments we are so glad that you enjoyed your time with us here in Kyoto.

We are very happy that your stay was onr to remember and of course the hotel lived up to your expectations.
The hotel Indeed the location is very central here in Kyoto and only a stone’s throw away from all the entertainment of the Gion ( downtown Kyoto ).
The rooms themselves are quite spacious with a mix of Western and Japanese decor which makes your stay a real Kyoto experience.
Of course all of the above would be nothing without the touch of our Ladies & Gentlemen dedicated to servicing you in a way which only The Ritz Carlton can do.

We thank you again for your comments and most of all feedback in which is so important to us here, we hope to see you back one day again and until then from all of us here at The Ritz Carlton Kyoto wishing you all the best and of course safe travels.

Yours Sincerely
Simon Finch
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 January 2017

The Ritz Carlton Kyoto is one of our favorite places to stay. The staff is always welcoming, waiting to assist, and proud of their hotel. The luxurious amenities and beautiful surroundings made our stay relaxing and enjoyable. The restaurants were well staffed and accommodating on such a busy week - New Year 2017 week. The staff provided suggestions for sightseeing and shopping. We are never disappointed. This was our second year to staff at the Kyoto Ritz when traveling to Japan. We plan to go back again next year. We love the Ritz Carlton Kyoto.

  • Stayed: January 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank sap592017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon F F, Manager at The Ritz-Carlton, Kyoto, responded to this reviewResponded 1 February 2017

Dear Guest

Thank you very much for your review and of course your wonderful comments we are so glad that you enjoyed your time with us here in Kyoto.

We are very happy that your stay was onr to remember and of course the hotel lived up to your expectations.
The hotel Indeed the location is very central here in Kyoto and only a stone’s throw away from all the entertainment of the Gion ( downtown Kyoto ).
The rooms themselves are quite spacious with a mix of Western and Japanese decor which makes your stay a real Kyoto experience.
Of course all of the above would be nothing without the touch of our Ladies & Gentlemen dedicated to servicing you in a way which only The Ritz Carlton can do.

We thank you again for your comments and most of all feedback in which is so important to us here, we hope to see you back one day again and until then from all of us here at The Ritz Carlton Kyoto wishing you all the best and of course safe travels.

Yours Sincerely
Simon Finch
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 January 2017

The entire staff at the Ritz Carlton Kyoto far exceeded our expectations! Special thanks to Aquana for the excellent art tour and bike Kyoto activity. Thank you also for arranging to transport our passport from Tokyo to Kyoto via local courier. We appreciate the front desk staff very much!

We had a fabulous experience and looking forward to a return trip.

  • Stayed: January 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
2  Thank catrina_tang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon F F, Manager at The Ritz-Carlton, Kyoto, responded to this reviewResponded 1 February 2017

Dear Guest

Thank you very much for your review and of course your wonderful comments we are so glad that you enjoyed your time with us here in Kyoto.

We are very happy that your stay was onr to remember and of course the hotel lived up to your expectations.
The hotel Indeed the location is very central here in Kyoto and only a stone’s throw away from all the entertainment of the Gion ( downtown Kyoto ).
The rooms themselves are quite spacious with a mix of Western and Japanese decor which makes your stay a real Kyoto experience.
Of course all of the above would be nothing without the touch of our Ladies & Gentlemen dedicated to servicing you in a way which only The Ritz Carlton can do.

We thank you again for your comments and most of all feedback in which is so important to us here, we hope to see you back one day again and until then from all of us here at The Ritz Carlton Kyoto wishing you all the best and of course safe travels.

Yours Sincerely
Simon Finch
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 January 2017 via mobile

Where do I begin?? The staff at The Ritz Carlton Kyoto far exceeded our expectations. The friendly staff and luxurious amenities made our stay memorable and enjoyable. The customer service was spectacular!!

My husband and I booked a couples massage at their spa. I highly recommend it. In addition, we indulged in the complimentary activities they offered such as the art tour, warm up activity and the Bike Kyoto tour. The warm up activity was a great way to start our day and bike Kyoto was informative and gave us a good overview of Kyoto's history and culture!

Thank you Aquanna and the rest of Ritz Carlton Kyoto Staff! Each and everyone of you are amazing!! Can't wait to plan another trip back!

Stayed: January 2017, traveled as a couple
Thank catrinat777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon F F, Manager at The Ritz-Carlton, Kyoto, responded to this reviewResponded 1 February 2017

Dear Guest

Thank you very much for your review and of course your wonderful comments we are so glad that you enjoyed your time with us here in Kyoto.

We are very happy that your stay was onr to remember and of course the hotel lived up to your expectations.
The hotel Indeed the location is very central here in Kyoto and only a stone’s throw away from all the entertainment of the Gion ( downtown Kyoto ).
The rooms themselves are quite spacious with a mix of Western and Japanese decor which makes your stay a real Kyoto experience.
Of course all of the above would be nothing without the touch of our Ladies & Gentlemen dedicated to servicing you in a way which only The Ritz Carlton can do.

We thank you again for your comments and most of all feedback in which is so important to us here, we hope to see you back one day again and until then from all of us here at The Ritz Carlton Kyoto wishing you all the best and of course safe travels.

Yours Sincerely
Simon Finch
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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