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Reviewed 2 April 2018 via mobile

We stayed for 4 nights. In general, the hotel was ok. Yet, breakfast prices were too high and laundry prices were outrageous. For example, one sport pants cost 600 yen, more than whole machine in other places that we spotted later.

Stayed: April 2018, traveled with family
1  Thank OferLovePoly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
お客様サービス担当支配人, sb at RIHGA Royal Hotel Kyoto, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for taking the time to share your feedback.

We are very sorry to hear that you felt the prices for breakfast and our laundry service were unreasonable. Our concierge staff is always happy to direct you to the nearest coin-operated laundromat and local restaurants for breakfast. We thank you again for your feedback as we continue to improve our services, and we hope to welcome you back in the near future.

Sincerely,
Manager

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Reviewed 2 April 2018 via mobile

Located 10 minutes from the main train station and easy walking distance to several of the temples and attractions of central Kyoto. Being Easter the place was packed and we had to queue a bit but otherwise we were well looked after.

Stayed: April 2018
Thank Angus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
お客様サービス担当支配人, sb at RIHGA Royal Hotel Kyoto, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for taking the time to share your feedback.

We are pleased to hear you enjoyed easy access to the train station and nearby temples, and we appreciate your understanding in regard to this very busy season for tourism. Please let us know if there is anything we can do to make your next visit more comfortable.

We hope to welcome you back to our hotel very soon!

Sincerely,
Manager

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Reviewed 1 April 2018 via mobile

We stayed here from 28 March and check out tomorrow. We have been very happy with this hotel.

The location is brilliant with a 5 min easy walk to the station from which we did all our day trips - Gion region, himeji castle, Hiroshima, miyajima island, bamboo forest, monkey park and teoi fun park.

There is a speciality coffee shop called Kyrasu on the way to the station via the short cut (ask concierge) and it is the best coffee in the ENTIRE universe. So so so good. We went every day.

The rooms aren’t enormous but are comfortable, and of most importance to me was the softness of the bed, the working air conditioning and the good water pressure in the shower. I know Jess sound like first world problems but they can seriously ruin your trip through poor sleep and the inability to wash hair .

The concierge was fantastic at suggesting things to do and providing clear directions. Her English was excellent.

The little restaurant downstairs (starts with a T but it wasn’t tepponyaki) was expensive but very delicious. There’s a stack of great restaurants if you walk towards Kyoto tower - go down the lane ways off the main road too. Breakfast is hard to find but there’s a giant queue at the hotel buffet from 7-830 so suggest you go outside of these times to avoid the big tour groups.

Another tip - japan rail pass does NOT cover Nozomi (we were politely removed). Use hyperdia to get your train times but toggle off nozomi to get other Shinkansen services which you can use on JR pass.

The weather was amazing too - 20 to 24 each day! Blossoms are already starting to fall off so if you’re coming for blossoms, hurry!

The only one downside of this hotel is the water in the shower goes freezing cold about every 2 minutes which is a bit of a pest. Also the internet wifi is terrible, dropping out every 2-3 mins requiring reconnecting although they were apparently getting that fixed yesterday and it does seem a bit better today.

Stayed: April 2018, traveled with family
Thank Kerry202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
お客様サービス担当支配人, sb at RIHGA Royal Hotel Kyoto, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for taking the time to share your feedback.

While we are pleased to hear that you enjoyed the concierge services and overall comfort of the room, we deeply apologize for the poor Wi-Fi connection. Please know that we are working to fix this issue so we hope to welcome you back in the near future with faster, stronger internet. We also appreciate your feedback regarding the shower, as we continue to improve our facilities.

We hope to welcome you back to our hotel very soon!

Sincerely,
Manager

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Reviewed 1 April 2018 via mobile

The hotel was nicely done and the staff is very helpful. We needed some medical help and the hotel staff took care of it really well. A very comfortable, clean place and highly recommended one. The breakfast has got a good spread and location is very convenient just a few minutes from the station.

Stayed: April 2018, traveled with family
Thank Vineet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
お客様サービス担当支配人, sb at RIHGA Royal Hotel Kyoto, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for the great review of our hotel!

We are truly humbled by such high praise, and we are pleased to hear that the staff provided your with impeccable service. During your next visit, after a long day of sightseeing, feel free to relax and try one of the signature cocktails in our in-house bar, Granada.

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Manager

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Reviewed 30 March 2018

We stayed for 9 nights at this first class hotel.
Our room was on the 10th floor.
The room was reasonably sized very clean and comfortable.
The room was quiet,there was no noise from other quests.
We had a very piece full time.
The reception staff were very efficient and caring.
The shuttle bus to the station runs every 15 minutes which was a bonus although is only a short walk to the station and shops.
If ever I was in Kyoto again I would definitely stay at this hotel.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
お客様サービス担当支配人, sb at RIHGA Royal Hotel Kyoto, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for the great review of our hotel!

We are honored by your kind words. We strive to provide each guest with a friendly and relaxing environment, so they may fully enjoy their experience in Kyoto. We provide a number of services to make your travels easier, including complimentary shuttle services and parking spots, and a number of breakfast options, including our highly rated Western-style buffet. We are always ready to welcome you back.

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Manager

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