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Reviews (1,436)
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Reviewed 19 July 2017

Great hotel if in Tainan for business. Not too far from the Science Industrial Park, this hotel could be a 5 star site with large rooms and excellent services. Room prices are very good. The buffet style restaurant offers a tremendous selection of food for both breakfast and lunch. I would suggest having your breakfast included with the room fee and get a 200 NTD discount off the price.

  • Stayed: July 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank IntlFlyer_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLTNGM, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this reviewResponded 24 July 2017

Dear IntlFlyer_9,

Thank you very much for taking your precious time and sharing your valuable comments with us. We are delighted to learn that you enjoyed your stay and the city. Your kind feedbacks are highly appreciated and we sincerely look forward to welcoming you back in the near future.


Best Regards,
Ross Miles-Cadman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 July 2017

Hoel staff are very friendly, spacious room has good scenery8close to airport where fighters are flying). You can enjoy Tainan-gourmet at Breakfast buffet.
Since Taiwan/Tainan is very hot, swimming pool is a necessary!

  • Stayed: July 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank N1399OA_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLTNGM, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this reviewResponded 17 July 2017

Dear N1399OA_,

Thank you very much for sharing your staying experience with us. We are pleased to learn that you had a fantastic stay and we look forward to welcoming you back again soon.


Best Regards,
Ross Miles-Cadman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 July 2017 via mobile

This hotel offers brilliant buffet. You can enjoy fresh seafood , sashimi and Tainan local food such as danzi noodles here in the hotel. Also , the bubble tea and varieties of beverages are offered. If you are more than 60 years old , the hotel is currently offering discount for buffet.

Stayed: July 2017, traveled with family
Thank CHENG S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLTNGM, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this reviewResponded 12 July 2017

Dear CHENG S,

Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your meal and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon.


Best Regards,
Ross Miles-Cadman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 July 2017 via mobile

The service at the Shangri-la Far Eastern Plaza, Tainan was excellent and all of the facilities were of a high standard.
We loved Tainan's relaxed and laid back lifestyle.
The city is small but there is plenty to do for a three to four day visit.

Stayed: July 2017, traveled with family
Thank JanusAAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLTNGM, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this reviewResponded 12 July 2017

Dear JanusAAA,

Thank you very much for sharing your staying experience with us. We are pleased to learn that you had a fantastic stay and we look forward to seeing you back to your home away from home here in Tainan again soon.


Best Regards,
Ross Miles-Cadman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 July 2017 via mobile

We're regular guests of the Shangri-La chain across Asia but this was our first stay in Tainan. The check in was fast and the staff are excellent. In fact the staff at every Shangri-La I've stayed at are amazing, they're a credit to the hotel. The room was pretty average. Generous size but the carpets have stains and I don't understand why a hotel of this standard (and prices) thinks it's ok to only supply instant granule coffee. Some of our food waste from the night before was left on our table even after the room was cleaned and eventhough we don't always need it we were suprised there had been no turn-down service or additional towels provided. The towels we had left in the bathroom had started to smell damp after just one day of use. We love the Shangri-La hotel chain but this was our most disappointing visit. Very average with none of the small things that make our usual stays a great experience.

Stayed: July 2017, traveled as a couple
Thank Jeremy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLTNGM, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this reviewResponded 4 July 2017

Dear Jeremy H,

Thank you very much for taking your precious time and sharing your valuable comments with us. I have personally inform the departments involved in your review. I would really appreciate if you could provide more information on the instance so that we can investigate accordingly. We do welcome all feedback to assist us in improving our guest experience. Please contact me at ross.miles-cadman@shangri-la.com so we can address this issue with you directly.


Best Regards,
Ross Miles-Cadman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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