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Reviewed November 10, 2021

Thavorn is one of my favourite hotels in the world and we were excited to see how it was after Covid. We were so happily surpriced, the resort is even better than before!
Our favourite rooms are the pool access rooms, with direct access to the large lagoon pool.
Even with few guests at this time the breakfast buffet is great. There are gloves and they take the covid-19 measures very seriously.
The staff all over are so friendly and welcoming!
If you are looking for for an authentic Thailand resort book here! The private beach, the quiet setting, beautiful gardens and the amazing pool is outstanding.

Date of stay: November 2021
    • Location
    • Service
Thank 335wenched
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Golf Suwanbodee, General Manager at Thavorn Beach Village Resort & Spa, responded to this reviewResponded 1 week ago

Dear 335wenched,

Thank you so much for choosing to stay with us and for sharing your stay experience at Thavorn Beach Village Resort & Spa.

So pleased to hear that our resort is one of your favourite hotels in the world. A sentiment of your kind words about the resort improvement and a warmth hospitality service from our team member of staff are very much appreciated. Please be rest assured that your feedback has been shared to our team.

Again we thank you for your feedback and look forward to welcoming you back again on your returning trip to Phuket.

Regards,
Golf Suwanbodee - GM
Thavorn Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2021

I would love to rate my stay..... unfortunatly it should be end of march 2020. The covid-19 came, the Thavorn refused to refund the room. Always saying they will posponed. We wanted to go in november 2021 as Phuket is now open for tourist but the Thavorn reservation tries everything not to rebook even I wanted to book more days and pay for it. and now not even answering my mails. I paid 31679 bath to the Thavorn Hotel , they don't book me again nore refund me the money.
BE AWARD ! DONT BOOK THERE !!!!!

Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
Thank weRaway
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2021

We bought a hotel package including accommodation and Free Diving class.

1 hrs before the class, we confirmed the meeting point with the hotel.

15 mins before, the hotel called to cancel the class. The reason was the instructor had to quarantine for COVID-19. The hotel would refund the unused service (2,998 THB). Then, the hotel sent an email to inform the package amendment.

On the check-out date, the front staff informed that there was additional 2,263 THB spending. Since there was 2,998 THB credit, the customers did not need to pay but no refund for the remaining. If the customers would like to utilize the full amount of credit, the customers could do so now.

We told the front staff this was not aligned with what was informed by the hotel earlier.

The front staff then said she looked at the wrong information and the hotel would refund the remaining amount.

We asked the front staff to think about how she handled this case.

The front staff said nothing was wrong. [If not satisfied] the customers can send feedback to the hotel.

We asked to speak with the hotel’s GM. The front staff said we could not do so since advanced booking was required.

We left the hotel. More than one week later, still had to follow up a proof of refund and tax invoices. Do not receive them yet.

Date of stay: April 2021
    • Location
    • Service
2  Thank LoveTravel296718
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2021

As advertised 5 stars resort on social media that overall were below 5 stars standard.

1.room was not ready, we had to waited for 30 minutes ( we arrived there at 15.00 hrs. not early check in)
2.there was a problem with air condition, we waited for 3 hours till they moved us to next room ( we called to reception 2 times and sent messages to staff via facebook inbox for follow up)
Imagine 3 hours stayed at room, hey! we went Phuket for travel, we went there for relax not for stayed inside the room.
3.no covid19 measure when we arrived
4.breakfast buffet no hand glove service due to covid19
5.breakfast choice were very limited ( if you have to pay extra for breakfast so please considering)
6.bakery were terrible, we never seen the bad quality of croissants before, texture were very hard, sticky and smelly ( unacceptable ) or if you want to try once in your life for bad bakery, don't forget to try.
7.bellman was not friendly and did not help us to carry our luggage, maybe we are Thai and made him did not pay attention for Thai people

From now on when people asked me how was my trip or any hotel recommend? in Phuket. For sure I'm not recommended.

Room tip: before make decision to stay, please read review on Terrible category
Date of stay: March 2021
    • Location
    • Rooms
    • Service
2  Thank ba-boo_travel_guide
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2021 via mobile

I​ went​ here​ for​ a​ short​ vacation​ and​ the​ room​ was​ upgrade​ from​ the​ package​ that​ i​ made a​ booking.​ The​ room​ was​ very​ old​ but​ the​ hotel​ ambience​ is​ nice​ such as​ BEACH, pool​ and​ bar​ along​ the​BEACH.​Just​ spend​ the​ entire​ evening time​ at​ the​ BEACH​ for​ zipping​. Wanna​ be​ back​ sometimes

Date of stay: January 2021
Trip type: Traveled as a couple
1  Thank YaYaCnx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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