To be honest, it’s my first time visiting Phuket to catch up with my long lost friend, so we decided to reserve the accommodation for 2 nights here to spend our precious time together, and we truly appreciated the service together with friendliness of your staffs in all areas we visited, and I would like to express how pleased I am with the service provided by your front desk staffs in particular K. Ice and K. Elle. During a night prior to my departure, I called to request for having the bill prepared since I would like to settle the outstanding balance in advance to avoid any disruption during checking out as of the failure to access application to redeem the discount coupons from government campaign.
Once reaching the front desk, everything has been already prepared, at that moment the application was unfortunately unable to access even I had tried accessing several times. They both were very courteous and patient while waiting for me to access the application even there was no clue how long it would be able to resume. I was impressed by their friendliness, politeness together with the genuine care whenever they have expressed the sympathy for any departure guests regarding this inconvenience of application access disruption.
Therefore, I would say it is necessary to express my appreciation towards how they both have distinguished themselves in the area of service delivery. My friend and I received such a fantastic staying experience and would like to recognize the excellent service of K. Ice and K. Elle as well. We will definitely stay here if we could have a chance to visit Phuket again. Thank you!