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Traveler rating
17,076
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146
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113 - 118 of 19,956 reviews
Reviewed 3 weeks ago

An amazing resort. Just over-the-top decor and amenities. Great restaurants...each with a theme. Lots of pools, hammocks and beds everywhere. Great places to snack. The staff works very hard to make sure you have a great stay. They are good, hard working people who care about their guests. One story: our company wanted to put on a fancy dinner while we were there. They wanted everyone to dress up. I brought my suite. While getting ready on the night of the event, I realized I forgot to pack a tie. I asked our concierge, Armando, if the gift shop sold ties. No avail (I wouldn't think they would since most people would not need a tie while on vacation). I gave up. Twenty minutes before the event, Armando, shows up at our door with a tie. He was out of breath because he had ran out to an off-site store to find a tie. Saved the night. Lots of other kudos to all the staff. They made us special drinks and said "thank you" with a sand design on our towels. God is in the beauty of tropics and in the hearts and minds of this staff.

Date of stay: February 2021
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Newhart8910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 2 weeks ago

Dear guest,

First of all, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.

We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. Their attitude is intended to exceed our guests’ highest expectations and provide them a service as personalized as possible.

We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

My wife and I were more than happy with the excellent experience we had at the resort on our anniversary visit. We were spoiled in every way. The restaurants were great and we were happy we decided on club level. It really added just that little extra.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank claywmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 2 weeks ago

Dear Clay,

First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to celebrate your anniversary and for taking the time to share this review with other travelers.

We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. In addition, it is a pleasure knowing that you thoroughly enjoyed the benefits of being an Excellence Club member.

We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

This was our 5th time staying at an Excellence Resort and the 2nd time here at Playa Mujeres. Everyone took such great care of us from beginning to end! Tonathiu and Heidi are fabulous at the Sports Bar. Frankie, Martha and Marlon do a fabulous job getting you your drinks, food and towels at the pool by building 8. We highly recommend you just let your waiters and waitresses bring you their recommendations at dinner...we did this at Spice (Luis), Agave (Antonio), Magna (Lorena) and Toscana...adds so much to the dinner experience and they love it! There are many others that made this trip special...just can't remember all their names.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JoslynCop11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 2 weeks ago

Dear Joslyn,

First of all, we would like to thank you for choosing Excellence Playa Mujeres once again and for taking the time to share this review with the TripAdvisor community.

We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. Their attitude is intended to exceed our guests’ highest expectations and provide them a service as personalized as possible.

We look forward to welcoming you back soon to your home away from home. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We were beyond pleased with Marlon the concierge at the Excellence club pool. We stayed for 5 days and everyday he made sure we did not go without. Frankie was our waiter, Martha was the bartender and Anselma was there too!! They always went Above and Beyond. We will be coming back very soon! They treated us like kings!

Date of stay: February 2021
Trip type: Traveled as a couple
Thank aprilavx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 2 weeks ago

Dear April,

First of all, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share this review with other travelers.

We are pleased to read that your stay was amazing from the beginning due to the exceptional service provided by our lovely staff made your getaway as perfect as possible going above and beyond to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved.

We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Our first trip and wanting to go back. Everything about this place is true, you want for nothing. The staff and the food is fantastic. The service is excellent from room service to the restaurants. This place is amazing.

Room tip: Building #8 is poolside
Date of stay: February 2021
    • Rooms
    • Cleanliness
    • Service
Thank L6536USmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 2 weeks ago

Dear guest,

First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your holiday destination for the first time to celebrate your anniversary and for taking the time to write and share this review with the TripAdvisor readers.

We are very glad to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.

We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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