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Reviewed 3 weeks ago via mobile

The hotel is beautiful and staff is amazing!! The funjestic team is fantastic! Thank you to Andrea, Shayla, Marco and Brenden for the great activities and our awesome Butler Sergio! We had a fabulous time!

Date of stay: February 2021
Trip type: Traveled as a couple
1  Thank gailalt-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo De Groot, General Manager at Majestic Elegance Costa Mujeres, responded to this reviewResponded 3 weeks ago

Dear gailalt-,

Feedbacks as positive as yours about our Majestic Elegance Costa Mujeres, confirm that we are working in the right direction so that all our guests enjoy a perfect stay in the best Majestic style and return home fully satisfied.

Once again, thank you for your time and the trust placed in our chain and see you very soon.

Warm regards,

Gerardo de Groot.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

we had a lot of fun! brandon, marco, sheyla, andrea were really fun & nice. brandon sang the polar express song and i nearly cried at the beauty.

the beach was clearly nicer than the resort nearby. lots of places for insta pics

Date of stay: February 2021
Trip type: Traveled with friends
1  Thank mmmet17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo De Groot, General Manager at Majestic Elegance Costa Mujeres, responded to this reviewResponded 3 weeks ago

Dear mmmet17,

Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home.

Thank you for describing the incredible service and charisma of our team.

We remain at your service and sincerely hope to have you back.

All the best from Costa Mujeres!

Sincerely,

Gerardo de Groot.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The Animation Team consisting of Salma, Brandon. Andrea and Sheyla were constantly encouraging guests to get involved with all the activities at the resort. Their tireless energy, amazing attitudes, and endless talent kept us entertained, smiling and laughing. Their efforts are a big part of our enjoyment at this resort.

Room tip: South facing rooms get sunlight all day.
Date of stay: February 2021
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank H4479CQstephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo De Groot, General Manager at Majestic Elegance Costa Mujeres, responded to this reviewResponded 3 weeks ago

Dear H4479CQstephens,

Thank you for sharing your feedback regarding your experience at Majestic Elegance Costa Mujeres.

We feel glad to know your experience with us, was a memorable one. We are certainly committed to providing great guest experiences and we are so proud of Brandon, Salma, Andrea & Sheyla went above and beyond to make your trip memorable.

We look forward to hosting you during your next trip to Costa Mujeres.

Cordially,

Gerardo de Groot.
General Manager.

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Reviewed 3 weeks ago via mobile

We’ve just returned and I can’t say better things about this resort. This beautiful and brand new resort catered to our every need. The staff was AMAZING, friendly, helpful, and always right there. The details:

Food is really very importantly to my family so let’s start there...there are 5 ala carte restaurants and 2? Buffets (only one was open while we were there as there were very few guests...COVID)

First, the buffet was wonderful for breakfast & lunch; plenty of selections set out in small offerings so they could be refreshed often. The staff served you for hygienic reasons and we really appreciated that. There were plenty of made to order stations; eggs/omelets, grill, crepes, and of course burritos and tacos...Alex, Rodger, Jorge, Matteo and (everyone) took great care to get us drinks, clear, chat a bit, in general make us feel welcome!

The ala carte restaurants all offer a small but decent selection of foods from their specific genre...Japanese/Hibachi, French, Italian, Mexican, Steak House, Seafood (we missed this one). Our favorite was Italian, we visited twice and tried everything on the menu; very well executed. Japanese, French, & Mexican we all very good; and we would have to put the steakhouse on the bottom of the list (but let’s face it, if you are an American Steak-Eater, and have done any traveling, you know the meats around the world aren’t the same; they’re just not). Giovanni, I believe his title was Chef Manager, showed up in ALL the restaurants...he checked in with every guest, made sure we were all happy, and what’s more, checked in with his staff, helping them out on the dining floor and even took up a grill station at the buffet. He truly cared about his guests and his craft. Bravo Giovanni and the entire food staff. Also shout out to Matteo the maitr’D and Matteo the server.

Entertainment...well, the entertainment staff did everything in their power to keep us all having fun all day long. Diana, Sheyla, Brandon, Marco, Andrea...it all starts with a friendly smile, and introduction, a c’mon and play...then your dancing in the middle of the pool! Super respectful of relaxation but if you needed to get up an move there were short, fun activities all day long from Zumba to Bingo to stretching...no judgement, just fun in the sun. The evening shows were nice, small and simple (but that’s another can’t help it, COVID thing) just enough entertainment to keep you engaged a bit as night fell.

And MOST IMPORTANTLY in today’s market, it was CLEAN. It’s brand new and still getting some details finished everyday and Maintainance all day long. We felt SAFE. In 7 days I never saw a staff member remove their mask, most wore masks and shields. Constant wiping, cleaning, sanitizing... upon entering every building or restaurant you are greeted with hand sanitizer and sanitizing mats to walk over. Restaurant seating was spacious. Guests too were respectful of mask mandate and social distance.

In all, we can’t wait to go back! Bravo Majestic!!!

Date of stay: February 2021
Trip type: Traveled with family
1  Thank leftystavern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo De Groot, General Manager at Majestic Elegance Costa Mujeres, responded to this reviewResponded 3 weeks ago

Dear leftystavern,

Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you.

Our top priority is our guests happiness and satisfaction. It makes us so proud to know we were able to achieve and meet your expectations. Also, we appreciate the special comments for our staff members, of course we will congratulate them for their excellent work.

On behalf of the entire Majestic Elegance Costa Mujeres family, we thank you for your visit to our hotel and look forward to welcoming you on your next visit to Costa Mujeres.

Sincerely,

Gerardo de Groot.
General Manager.

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Reviewed 3 weeks ago

We recently returned from this Heaven on Earth again January 28, 2021. This trip was just as amazing as our previous one. First, let me start by saying that this resort is adhering to the Covid-19 protocols. We felt safe, secure and comfortable. The process of doing the Covid test at the resort was seamless and quick. The food was delicious and the grounds were beautiful as usual. We had a couple's massage and I must say that Irma and Elizabeth at the spa were fantastic!

The star at the resort was our awesome, hard working butler Alvaro. I can't thank him enough for always taking such good care of us. He made sure our EVERY need was met. Even things that we didn't think about, He's a Gem to that resort. I've made it clear that there are plenty of resort options in Cancun, however, I will continue to visit the Majestic Elegance because of Alvaro. He's our reason for returning. I just booked another return trip for August... LOL.

Room tip: Elegance Club Swim-Out
Date of stay: January 2021
    • Sleep Quality
    • Rooms
    • Service
Thank N4275RFjw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo De Groot, General Manager at Majestic Elegance Costa Mujeres, responded to this reviewResponded 3 weeks ago

Dear N4275RFjw,

Thank you for choosing Majestic Elegance Costa Mujeres for your Caribbean vacation.

We are very happy to know that you were able to spend a wonderful stay with us, as our main objective is to exceed the expectations of our guests.

Surely all your words will be shared with all our staff, especially with Alvaro so that he continue to do as well as they have done so far.

We really hope to see you again in August, to pamper you and let you enjoy a new fantastic experience full of Majestic moments.

Sincerely,

Gerardo de Groot.
General Manager.

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