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Niña Gia N

Beautiful Resort, But Front Gate Experience Needs Improvement

4.0 of 5 bubblesReviewed Aug 9, 2024
Mithi Resort and Spa is an exceptional place for couples and families seeking a peaceful getaway. The ambiance is serene, and the staff are incredibly accommodating and friendly, ensuring a warm and welcoming experience throughout our stay.☺️
However, our experience with the guards at the front gate left something to be desired. When we attempted to walk in, they informed us that the resort was fully booked and refused to allow us to enter the lobby, stating that the staff couldn't assist us due to an event that day. This was frustrating, especially since we checked the availability on Booking.com and Agoda and found that there were still rooms available.

While the overall experience at the resort was wonderful, I believe the guards could benefit from training on how to handle such situations more professionally and courteously. It would greatly improve the first impression for future guests.
Date of stay: August 2024
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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    Reviews (696)
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    2 - 7 of 696 reviews
    Reviewed June 21, 2024

    Mithi made me feel very safe- it was paradise. Everything I needed was on the resort so I didn’t even have to leave the grounds. So many good memories here. This is Unforgettable experience that I ever have. I also love the food and entertainment. The location and room and staff were fantastic

    Date of stay: April 2024
    • Trip type: Traveled solo
      • Value
      • Location
      • Sleep Quality
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    1  Thank Mary Rose M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed June 10, 2024 via mobile

    The villa where we stayed in was at the beachfront. Room and restroom are spacious. Aircon's working very well. Buffet area serves satisfying breakfast with so many choices All the staff are corteous and accomodating especially the drivers of the golf carts.

    Date of stay: June 2024
    Trip type: Traveled with family
    Thank Thai-KimNB
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed February 18, 2024

    𝘾𝘼𝙐𝙏𝙄𝙊𝙉: 𝙒𝙖𝙧𝙣𝙞𝙣𝙜 𝙩𝙤 𝙋𝙤𝙩𝙚𝙣𝙩𝙞𝙖𝙡 𝙂𝙪𝙚𝙨𝙩𝙨 - 𝘽𝙚𝙬𝙖𝙧𝙚 𝙤𝙛 𝙈𝙞𝙩𝙝𝙞 𝙍𝙚𝙨𝙤𝙧𝙩'𝙨 𝘿𝙚𝙘𝙚𝙥𝙩𝙞𝙫𝙚 𝙋𝙧𝙖𝙘𝙩𝙞𝙘𝙚𝙨!

    𝙈𝙄𝙏𝙃𝙄 𝙍𝙀𝙎𝙊𝙍𝙏 𝘼𝙉𝘿 𝙎𝙋𝘼: 𝙒𝙊𝙍𝙎𝙏 𝙃𝙊𝙏𝙀𝙇 𝙄𝙉 𝘽𝙊𝙃𝙊𝙇, 𝙋𝙃𝙄𝙇𝙄𝙋𝙋𝙄𝙉𝙀𝙎

    𝙋𝙧𝙤𝙩𝙚𝙘𝙩 𝙮𝙤𝙪𝙧 𝙥𝙚𝙖𝙘𝙚 𝙤𝙛 𝙢𝙞𝙣𝙙 𝙖𝙣𝙙 𝙨𝙥𝙖𝙧𝙚 𝙮𝙤𝙪𝙧𝙨𝙚𝙡𝙛 𝙩𝙝𝙚 𝙖𝙣𝙜𝙪𝙞𝙨𝙝 𝙄 𝙛𝙖𝙘𝙚𝙙 𝙖𝙩 𝙩𝙝𝙞𝙨 𝙧𝙚𝙨𝙤𝙧𝙩. 𝘾𝙝𝙤𝙤𝙨𝙚 𝙖 𝙨𝙪𝙥𝙚𝙧𝙞𝙤𝙧 𝙝𝙤𝙩𝙚𝙡 𝙚𝙡𝙨𝙚𝙬𝙝𝙚𝙧𝙚 𝙩𝙤 𝙨𝙖𝙛𝙚𝙜𝙪𝙖𝙧𝙙 𝙗𝙤𝙩𝙝 𝙮𝙤𝙪𝙧 𝙛𝙞𝙣𝙖𝙣𝙘𝙚𝙨 𝙖𝙣𝙙 𝙨𝙚𝙧𝙚𝙣𝙞𝙩𝙮. 𝘿𝙤𝙣'𝙩 𝙛𝙖𝙡𝙡 𝙥𝙧𝙚𝙮 𝙡𝙞𝙠𝙚 𝙄 𝙙𝙞𝙙. 𝘾𝙝𝙤𝙤𝙨𝙚 𝙬𝙞𝙨𝙚𝙡𝙮!

    𝘿𝙚𝙖𝙧 𝙛𝙚𝙡𝙡𝙤𝙬 𝙩𝙧𝙖𝙫𝙚𝙡𝙚𝙧𝙨,

    I feel compelled to share my recent experience with Mithi Resort and Spa in Bohol to caution potential guests. Despite initially booking a stay and receiving confirmation, my experience quickly soured due to the resort's unreliable reservation process and lack of accountability from their staff.

    After making a direct booking and payment through their website, I received a reconfirmation email nearly two weeks later, only to be informed the next day that there was no availability for the date I had reserved. This sudden change left me scrambling to find alternative accommodations, causing undue stress and inconvenience.

    Despite my numerous requests for a refund and attempts to resolve the situation, I encountered a frustrating lack of communication and assistance from the resort's management. Their failure to acknowledge their mistake and provide a satisfactory resolution reflects poorly on their customer service standards.

    In comparison to my experiences with other hotels in Bohol, Mithi Resort and Spa's handling of this situation was deeply disappointing and infuriating. As travelers, we deserve transparency, reliability, and accountability from the establishments we choose to patronize.

    I URGE PROSPECTIVE GUESTS TO EXERCISE CAUTION WHEN CONSIDERING MITHI RESORT AND SPA FOR THEIR ACCOMMODATIONS IN BOHOL. THERE ARE UNDOUBTEDLY MORE RELIABLE AND TRUSTWORTHY OPTIONS AVAILABLE IN THE AREA THAT PRIORITIZE CUSTOMER SATISFACTION AND SERVICE EXCELLENCE.

    Thank you for allowing me to share my experience, and I hope it serves as a helpful reminder to always research thoroughly and CHOOSE WISELY WHEN MAKING TRAVEL ARRANGEMENTS.

    #BoholWorstResortAndHotel
    #DepartmentOfTourism - Philippines
    #DTIphilippines
    #BDOunibank
    #Tripadvisor
    #agoda
    #Trip.com

    #mithiresortandspa
    #boholresort
    #boholhotel

    Date of stay: January 2024
    Trip type: Traveled as a couple
    2  Thank DREAMS I
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed February 12, 2024 via mobile

    Rooms recently done and v clean. V modern in style.
    Unlike the rest of resort which are dated and need money spent on them.
    Only one restaurant which was fine but for 3 meals a day not great. And it’s 1/2 hour to get anywhere else to eat.
    Only 12 uncomfortable sunbeds , all under a tree.

    Date of stay: February 2024
    Trip type: Traveled as a couple
    Thank Luckyd78
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed January 24, 2024

    I was really excited about this hotel when we booked. The one thing I’ll say that’s positive is that it’s a BEAUTIFUL setting. Pool overlooking the ocean which is very serene.

    However, I’d rate this place 3 stars at best (maybe even 2 stars). The resort is extremely run down, probably hasn’t been updated since it’s opening 25 years ago….the food is almost inedible - I ordered pasta one night and couldn’t eat it. The rooms are very nondescript, just cement huts with very little charm. And the pool chairs are extremely uncomfortable- might I suggest the resort adds some cushions to them. The photos on the website don’t really describe the reality. If the resort put some effort into sprucing the place up (and getting a new chef) the hotel could be really amazing. Has a lot of potential, just not there right now.

    Date of stay: January 2024
    Trip type: Traveled as a couple
    1  Thank Emma B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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