There is a secret cliff VILLA and a RESORT. They are sister resorts but I stayed in the Villa. Reception was good, clean and airy but lots of bugs which is normal considering its a resort. Villa itself was fine but there were really TONNES of insects and lizards each night. Villa/resort is just opposite each other and it is VERY accessible because it is right in the middle of Karon and Patong Beach.
Staff were really friendly. Good swimming pools (at least to us). They were also thoughtful enough to have umbrellas and a bag with towels for us to bring out and use in case we are going island hopping or relaxing at the beach.
Main thing: room itself seemed rundown with the toilet roll holder breaking and the sink almost breaking apart and also the faulty balcony door. However, good service and accessibility made up for it. Also, it was really clean, the floors/beds and all so it was good enough for us :)More