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51 - 56 of 849 reviews
Reviewed April 27, 2018

We were upgraded to a suite when we checked in, we were told we could go in the room from 1130 when we came back to the hotel at 1130 we were told it would be after 1400
Room was clean and a little dated but very big
When we came back to the room on the second day it had been cleaned but no towels had been left, this was then the same for the next three days. Why clean the room and take the towels and don’t leave any more?
Hotel was well situated a shortish walk to the beach and the restaurants bars etc
Pool was superb and very big ideal for a few lengths
I would return to this hotel

Date of stay: April 2018
Trip type: Traveled as a couple
Thank dave O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamAlpinaPhuket, Manager at Alpina Phuket Nalina Resort & Spa, responded to this reviewResponded May 6, 2018

Dear DaveOssy,

First we would like to thank you for choosing Alpina Phuket Nalina Resort & Spa as your destination for you holiday in Phuket, also thank you for taking your time to share your experience about your recent stay in our resort.

We are also very concerned about your comment. However, we have passed on this issue to all concerned for immediate review and ensure that corrective action is taken.

We are all looking forward to welcome you again in the near future.


Yours sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2018 via mobile

Not at all worth it, Reconstruction with modern amenities is needed... Highly not recommended..... Won't recommend ever to any body.
Other hotels 2 star are better than rooms of this resort. Also food and quality of hospitality is of lack, no knowledge of housekeeping as well room service facility being in hotel industry.

Date of stay: April 2018
Trip type: Traveled as a couple
1  Thank 914yashm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamAlpinaPhuket, Manager at Alpina Phuket Nalina Resort & Spa, responded to this reviewResponded May 6, 2018

Dear Yash M,

We would like to thank you for taking your time to write your honest review about your recent stay at Alpina.

All the issues you raised are well taken, and our management will going to discuss all issues to address properly to avoid future occurrence, we also deeply apologize for the inconveniences you experience during your stay.

we are looking forward to serve you again and show the improvement next time you visit Alpina Phuket Nalina Resort & spa.

Best regards,
Hotel Management

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Reviewed April 19, 2018 via mobile

Very good resort in the heart of Kata close to shopping 10 minute walk to beach.shuttle available to beach and Phuket town,breakfast good variety to choose from,the rooms are spacious and clean and nice large pool to swim in.

Date of stay: April 2018
Trip type: Traveled solo
Thank GeorgeElefteriou
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamAlpinaPhuket, Manager at Alpina Phuket Nalina Resort & Spa, responded to this reviewResponded May 6, 2018

Dear GeorgeElefteriou,

Thank you so much for staying at Alpina Phuket Nalina Resort &Spa and for sharing your recent feedback.
We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations.

We hope that if your travel plans bring you back to Phuket in the future, you will come to stay with us again.


Best regards,
Hotel Management

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Reviewed April 19, 2018

Great hotel with an excellent pool. Large rooms with very large bed. Good breakfast. Good service and friendly staff. Quite hotel except first rooms on block one as they back onto a bar with loud music, but other rooms further along in blocks 2,3 and 4 are quiet. Breakfast includes Asian and western breakfast options. We had a great stay for 8 nights with our daughter. Thanks.

Room tip: Block 2 best
Date of stay: April 2018
Trip type: Traveled with family
Thank carol e
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamAlpinaPhuket, Manager at Alpina Phuket Nalina Resort & Spa, responded to this reviewResponded May 6, 2018

Dear carol e,

Thank you very much for taking time to share your thoughts with us.
We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations.

May I take this opportunity to sincerely thank you for sharing your experiences?
Your nice words about our hotel and staff were shared with staffs. May I take this opportunity to sincerely thank you for sharing your experiences? We look forward to serving you again in the near future.

Very best,
Hotel Management

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Reviewed April 18, 2018 via mobile

The suite looks nice at photos, but in real life it's very old and needs to be fully reconstructed. Scratched and dirty wallpapers, slippery oiled floor, the door security latch was broken off. The bathroom... oh... too much black mould even for Thailand. When we just checked in someone's hairs were in the bath, the bath itself is good to be thrown out. Nothing else. The shower flow mixer is covered with limescale. It was never cleaned I believe. The waterflow is very poor.

There's a table in the room that I wanted to work at with my laptop. But right above the table there was a hole in the ceil. And water (or whatever it was) was dripping out from there. Not much but what the hell?

Wifi in the room works extremely bad. Had to buy a local SIM card.

Breakfasts. Though there's quite a good offering of meals, the tea is the problem. 1 (one) sort of tea, if it is tea at all, brewed in a teapot. Ah, there are also 2 dying coffee machines. One of them was broken.

Well, there were good things also. The pool is ok, wide kingsize bed, and the lunch booked to the room from Tropicana restaurant was delicious. But these are to few for a hotel with 8.1 rating at booking.

I do not recommend.

Date of stay: April 2018
Trip type: Traveled as a couple
Thank Maxim E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamAlpinaPhuket, Manager at Alpina Phuket Nalina Resort & Spa, responded to this reviewResponded May 6, 2018

Dear. Maxim E,

We would like to thank you for taking your time to write your honest review about your recent stay at Alpina.
All the issues you raised are well taken, and our management will going to discuss all issues to address properly to avoid future occurrence, we also deeply apologize for the inconveniences you experience during your stay.
We are hoping that you will give us the opportunity to regain your confidence with us in the near future.

Sincerely yours,

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