We enjoyed staying at this hotel. The staff were very nice and helpful. We got free breakfast every morning. The rooms were nice and clean. The hotel is right on the beach, so you get a nice view of the ocean.
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The room is not bad, but the greatest problem in our stay is there was no water from morning till early evening. Imagine you went to Sabtang on a hot sunny day, tired, soaked in sweat, and you just want to freshen up and enjoy the rest of the day by the time you get back to your hotel. But you cannot... because there is no WATER, and you can't even flush the toilet.
Another basic problem is there was no blanket provided because there isn't any available. Can you imagine a hotel without a blanket?
The last major issue in our stay is they allow some guests to play Karaoke in the afternoon, which is also a time of rest for guests who are touring Batanes. Tourists go to Batanes to enjoy, unwind and relax.
I feel a slight pity for the staffs because they will be bombarded with complaints every day if they keep this up. I just hope the owners will improve and understand these things.
1. NO WATER. After our tour we were NOT ABLE TO TAKE A BATH EVEN USE THE CR! A total of 4 people (different each time) came in to check but when we came back from another tour, NO WATER AGAIN!
2. NO BLANKETS - upon check in we only saw half folded bedsheet. We thought that there are really no blankets included but we decided to request. After hours, they provided BEDSHEETS. Then, a few more hours, came blankets from wherever (looks like borrowed blankets, not so clean). Following day, we saw freshly cleaned blankets for distribution to the other guests. SO THERE ARE BLANKETS AFTER ALL! We were given no explanation if they did ran out of blankets we HAD TO REQUEST and WAIT FOR HOURS. When we asked if we could get the new blankets, guess what the RECEPTIONIST said? THERE ARE NO MORE BLANKETS.
3. POOR CUSTOMER SERVICE. TOO MANY TO COUNT. Dinner has to be by reservation and there was some confusion regarding that so we had to scramble for our dinner. In the end we had to order and deliver food. We had to call WHOEVER WHO IS NOT THE RECEPTIONIST TO HELP US BECAUSE WE CANNOT STAND THE LACK OF AWARENESS FOR CUSTOMER SERVICE of one receptionist.
4. OTHERS - Dusty bed.Flat pillows. The outside tables smell of smoke. Not friendly to non-smokers.
A place to stay in Basco that's very near the airport and the beach. They have complimentary service vehicles that pick you up from the airport and free breakfast waiting for you upon your arrival. They also offer van and "cogon"tours which will be very helpful if you are planning to go around Basco and Mahatao. At night you can have your drinks in the balcony where you can hear the see and hear the waves crashing on the beach.
Good day Mr. Jovs. Thank you for taking your time just to give us a feedback. I would also like to say how much we appreciate and grateful for all those pictures you have shared with us. The management of Batanes Seaside is really happy to know that we made your stay in Batanes comfortable. In case you would like to come to Batanes again, do let us know please. Our door is always open for you.
Until then... Dios Mamajes!
Broken shower, untidy bathroom, dirty ceiling, broken AC and of course, 3500/night room rate. What compensated my stay was it is close to the airport, the complimentary airport transfer, free "okay" breakfast and a LTE connection.
We're so sorry to hear your unfortunate experience with us. It was truly not our intention to cause inconveniences. Our main goal is to provide quality service to our guests and make their stay comfortable.
I have already escalated these issues to the upper management, thank you for giving us an honest feedback as this would be helpful in improving further more our services and facilities.
From Nathaniel's lodge we transferred to this hitel for our last 2 days of stay. I booked the quadruple sharing room although there's only the two of us sharing it. We were given room no.7. It is a room facing the West Philippine sea, the Batanes port and a glimpse of the lighthouse. When we stayed there, signal no. 1 was raised in Batanes. Little rain but so much wind that you can hear the waves from our room. It has 2 queen size bed. The Ate from the reception was so accomodating. She even told me that 5 people can share our room without additional payment as long as no extra bed will be requested. She also told us that since our room is for 4, our free breakfast is also for 4. breakfast is being ordered the night before and you have a lot of choices such as bacon, tuyo, corned beef, tocino, tapa, etc. The only downside, little to no data signal. but overall, will still recommend this place. And will definitely come back to this place.
Good day Ms. Ana A. It is really nice to hear from you again. I am glad your travel in Batanes got pushed through even though you've experienced a lot of flight cancellation.
Thank you for your time giving us an honest review, this would be very helpful to us in improving our services.
I will convey this review to the team and give them thanks for a good customer service they have rendered.
Regarding the poor data signal, SMART Communication has already installed LTE service in 3 islands of Batanes (Yeheyyy for this!!!) just recently.
In case you would like to go back here, please do let us know, you are very much welcome here.
