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Reviewed 23 February 2019 via mobile

1. NO WATER. After our tour we were NOT ABLE TO TAKE A BATH EVEN USE THE CR! A total of 4 people (different each time) came in to check but when we came back from another tour, NO WATER AGAIN!

2. NO BLANKETS - upon check in we only saw half folded bedsheet. We thought that there are really no blankets included but we decided to request. After hours, they provided BEDSHEETS. Then, a few more hours, came blankets from wherever (looks like borrowed blankets, not so clean). Following day, we saw freshly cleaned blankets for distribution to the other guests. SO THERE ARE BLANKETS AFTER ALL! We were given no explanation if they did ran out of blankets we HAD TO REQUEST and WAIT FOR HOURS. When we asked if we could get the new blankets, guess what the RECEPTIONIST said? THERE ARE NO MORE BLANKETS.

3. POOR CUSTOMER SERVICE. TOO MANY TO COUNT. Dinner has to be by reservation and there was some confusion regarding that so we had to scramble for our dinner. In the end we had to order and deliver food. We had to call WHOEVER WHO IS NOT THE RECEPTIONIST TO HELP US BECAUSE WE CANNOT STAND THE LACK OF AWARENESS FOR CUSTOMER SERVICE of one receptionist.

4. OTHERS - Dusty bed.Flat pillows. The outside tables smell of smoke. Not friendly to non-smokers.

Date of stay: February 2019
Trip type: Traveled with family
Thank travelll2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 24 August 2018

A place to stay in Basco that's very near the airport and the beach. They have complimentary service vehicles that pick you up from the airport and free breakfast waiting for you upon your arrival. They also offer van and "cogon"tours which will be very helpful if you are planning to go around Basco and Mahatao. At night you can have your drinks in the balcony where you can hear the see and hear the waves crashing on the beach.

Room tip: Get a room with the beachfront view
Date of stay: August 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank iamocidem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BatanesSeaside, Reservation officer at Batanes Seaside Lodge and Restaurant, responded to this reviewResponded 25 August 2018

Good day Mr. Jovs. Thank you for taking your time just to give us a feedback. I would also like to say how much we appreciate and grateful for all those pictures you have shared with us. The management of Batanes Seaside is really happy to know that we made your stay in Batanes comfortable. In case you would like to come to Batanes again, do let us know please. Our door is always open for you.

Until then... Dios Mamajes!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 June 2018

Broken shower, untidy bathroom, dirty ceiling, broken AC and of course, 3500/night room rate. What compensated my stay was it is close to the airport, the complimentary airport transfer, free "okay" breakfast and a LTE connection.

Date of stay: June 2018
1  Thank brydexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BatanesSeaside, Reservation Officer at Batanes Seaside Lodge and Restaurant, responded to this reviewResponded 30 June 2018

We're so sorry to hear your unfortunate experience with us. It was truly not our intention to cause inconveniences. Our main goal is to provide quality service to our guests and make their stay comfortable.

I have already escalated these issues to the upper management, thank you for giving us an honest feedback as this would be helpful in improving further more our services and facilities.

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Reviewed 19 June 2018 via mobile

From Nathaniel's lodge we transferred to this hitel for our last 2 days of stay. I booked the quadruple sharing room although there's only the two of us sharing it. We were given room no.7. It is a room facing the West Philippine sea, the Batanes port and a glimpse of the lighthouse. When we stayed there, signal no. 1 was raised in Batanes. Little rain but so much wind that you can hear the waves from our room. It has 2 queen size bed. The Ate from the reception was so accomodating. She even told me that 5 people can share our room without additional payment as long as no extra bed will be requested. She also told us that since our room is for 4, our free breakfast is also for 4. breakfast is being ordered the night before and you have a lot of choices such as bacon, tuyo, corned beef, tocino, tapa, etc. The only downside, little to no data signal. but overall, will still recommend this place. And will definitely come back to this place.

Date of stay: June 2018
Trip type: Traveled as a couple
1  Thank amol2426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BatanesSeaside, Reservation Officer at Batanes Seaside Lodge and Restaurant, responded to this reviewResponded 30 June 2018

Good day Ms. Ana A. It is really nice to hear from you again. I am glad your travel in Batanes got pushed through even though you've experienced a lot of flight cancellation.

Thank you for your time giving us an honest review, this would be very helpful to us in improving our services.
I will convey this review to the team and give them thanks for a good customer service they have rendered.

Regarding the poor data signal, SMART Communication has already installed LTE service in 3 islands of Batanes (Yeheyyy for this!!!) just recently.

In case you would like to go back here, please do let us know, you are very much welcome here.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 May 2018

I am so happy to stay in this place. The staff are truly very accommodating and very warm to all their guests. Although not in the center of the town, you can easily walk to the other cafes and other attractions nearby. I'd like to also give credit to the kitchen staff who are very efficient in providing us great choice of breakfast. It's also very considerate of them to ask us what we'd want for breakfast at night!
The rooms are quite large so it's not really an option to get a room for solo travelers unless you'd want to have a room with 4 beds all to yourself. I'd definitely keep in mind Batanes Seaside Lodge for my next Batanes trip!
There's no free wifi, get a local sim that has the internet coverage in the area. (I don't want to plug the brand, so ask the hotel staff about it. :) )
I just have an issue with the broken shower enclosure... It's beyond broken.

Room tip: I like the accessibility of Room 12 with easy access to the balcony and the street entrance. I hope the shower enclosure gets fixed ASAP.
Date of stay: May 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank genevieve88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BatanesSeaside, Reservation Officer at Batanes Seaside Lodge and Restaurant, responded to this reviewResponded 23 May 2018

Thank you for the effort and taking the time to give us a review. We are really happy to hear that we made your stay in Batanes comfortable. If you plan to visit us again, just shoot a mail and we would gladly open the door for you.

I am sorry about the broken shower enclosure, I have already asked our maintenance team to look at it.

Internet connection is 10 times more expensive than in Manila, the reason we can't give free wifi access to our guests and also because of the 12 GB data only imposed on us.

Until then, thank you again for choosing Batanes Seaside for your accommodation.
We hope to see you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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