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Reviewed 23 March 2021

We had great time at Banyan Tree Lang Co. It's really a excellent choice for coming.
Kindly & Friendly staffs / We felt good when Ms Chi helped us to check in at room, Ms Tuyen took care and supported carefully, and the others we met during holidays, so friendly.
Good services / The room was clean, comfortable. We especially loved Street Food Market night with good food and music. And, we got a souvenir from the resort, its so cute :)
Natural environment / Resort has massive campus with a lot of green, fresh air and suits walking as well as biking around to enjoy.
Everything was perfect, hope to come back again~

Date of stay: March 2021
    • Value
    • Cleanliness
    • Service
Thank KhuyenDuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cook Glen, Tổng giám đốc at Banyan Tree Lang Co, responded to this reviewResponded 26 March 2021

Dear KhuyenDuy,

Thank you for choosing Banyan Tree Lang Co for your holiday stay. We are thankful for your excellent feedback of Banyan Tree Lang Co and we are delighted that you had an excellent stay. We greatly appreciate your kind comments for our associates, which would tremendously encourage us all so much to deliver outstanding service to our valued guests. Once again, thank you for your fantastic praises and we hope to welcome you and your family back soon to our little paradise in Central Vietnam.

Best regards,

Glen Cook
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 March 2021

Overall, we have a pleasure stay at Banyan Tree Lang Co.

Here, they have an impressive international integrated resort with Banyan Tree Lang Co, Angsana Lang Co and a 18-hole golf course. However, because of the pandemic, they need to cut down a lot of services to maintain the operation. For example: Angsana and some restaurants will close during the weekdays. That's why it can get a little boring with the food choices after a while. Additionally, boat execursion will only run during weekends. Kids' club will only opened based on reservation. And they cannot continue to maintain the organic farm and yoga classes. I believe that if everything is back to normal, staying at this resort would be better.

One more thing is please stay at Banyan Tree if you can as this is a more upscaled resort if comparing with Angsana. That's why guests of Banyan Tree can use the pool and beach at Angsana but not vice versa.

Room tip: Beach pool villa is not that impressive. Lagoon pool is more than enough.
Date of stay: March 2021
    • Location
    • Sleep Quality
    • Service
1  Thank 127thanhthanhn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cook Glen, Tổng giám đốc at Banyan Tree Lang Co, responded to this reviewResponded 27 March 2021

Dear 127thanhthanhn,

Thank you for choosing to stay at Banyan Tree Lang Co. It was a pleasure to have you. We appreciate your feedback which allows us to continually improve our product and services. Even though I’m glad that you enjoyed our resort and villa and overall experience, I have taken note on your point about food choices and restaurants operation time. We would try our best to maintain our quality standard to deliver the best experience to our guests. Thank you once again for your understanding and choosing us.

We hope we will have the opportunity to welcome you back to our Banyan Tree Lang Co on a future occasion for a more pleasurable experience.

Best regards,

Figen Bulut
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 March 2021 via mobile

The villas are well maintained and well designed. The atmosphere was superb for relaxing. All staff are very friendly and helpful. The beach has a lot of privacy but the sand is not in top class. Recommend for family and friends.

Date of stay: March 2021
Trip type: Traveled with friends
Thank PatrickPatrickPat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cook Glen, Tổng giám đốc at Banyan Tree Lang Co, responded to this reviewResponded 26 March 2021

Dear PatrickPatrickPat,

Thank you so much for your wonderful feedback. We are delighted to know you enjoyed our Banyan Tree and the experience while staying with us. Your satisfaction and experience are all what we are working towards and your comments would motivate us so much in the journey to deliver out of the ordinary experiences to our valued guests. We do hope to have the opportunity to welcoming you back at Banyan Tree Lang Co for more unforgettable experiences in the near future.

Best regards,

Glen Cook
Area General Manager

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Reviewed 12 March 2021

On the arrival day, we had lunch at the restaurant by the beach. It was a beautiful day, and we were all very hungry. We wanted to taste Hue’s special dishes because we had never had the original before. Lunch was served, and the food was okay. We still remembered talking about “Nem Lui”’s taste as it was sour, like the savor of “Nem Chua”. We all thought “Nem Lui” was supposed to be like that.
In the night, my stomach felt funny, and my friends had a stomachache. We did not know what that was, but to be safe, we bought medicine at Hue city, when we visited it the next day. We also bought “Nem Lui” in Hue, but the taste was completely different from the one we had at the hotel. We thought that was just because of the cooking style.
On the last day of our stay, we wanted to try the “Nem Lui” again. We were shocked that the taste of it was not like the one we had before. And then we felt scared because the sour taste meant the food was spoiled.
We reported to the receptionist and how the resort team resolved the situation turned our whole experience with Banyan Tree into our worst nightmare.
The resort crew called our room 3 times to verify and clarify. At the last call, they also explained their process of food hygiene and safety, which I really doubt the effectiveness of because of the real result I got. We were not sure if we got the message right, but I believed what the hotel was trying to say was the restaurant did nothing wrong. When the food was spoiled, and the customers got a stomachache, I was very surprised that the crew treated this issue so lightly.
We were very angry and annoyed by the way the hotel staff handled the situation; we asked for the villa manager and the Experience Manager.
Once again, the experience manager and Mr Chef went through the process of making food and keeping it clean after asking us, for the 4th time, what happened. The Chef kept repeating he heard no similar report, and the experience manager kept asking what we wanted. The behavior, the reaction, the way of talking of the manager and especially the chef made us feel we were begging for something. And we did not. We saw no sincere apologies from the hotel.
We asked for a higher position, but they said that person was busy. I am very curious to know what can be more important than your customers' health.
We came back, totally upset. Before the food spoilage discovery, my friend actually recommended the "Nem Lui" dish to a lot of friends, and she had to message all of them to say "Do not take that dish".

Date of stay: March 2021
    • Value
    • Sleep Quality
    • Service
Thank nguyenn877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cook Glen, Tổng giám đốc at Banyan Tree Lang Co, responded to this reviewResponded 13 March 2021

Dear Ms. nguyenn877

Thank you very much for staying at Banyan Tree Lang Co, we appreciate your feedback and we are truly sorry we failed to meet your expectations on this occasion.

Please rest assured that we strive for the highest standards for hygiene and food handling, as health and safety is always our top priority for all of our guests and associates.

We highly appreciate all guest comments as it gives us an opportunity to review our services and procedures to continue to improve our products and services.

We trust that this experience will not tarnish your opinion of Banyan Tree and we hope that we will have the opportunity to welcome you back to our resort on a future occasion for a more pleasurable experience.

Kindest regards,

Glen Cook
Area General Manager

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Reviewed 26 February 2021 via mobile

My husband and I with our 16 yrs old son stayed her for a couple days. When we arrived at this hotel, we were met by a lovely lady. She took us to our villa and checked us in. She was nice and very friendly. She made us feel welcomed. The resort was beautiful. We booked a garden villa and they upgraded us to ocean villa and they also upgraded our 16 yrs old son, how awesome is that.❤️
Weather was perfect. We did a bit of biking around the resort and walked along the gorgeous white sandy beach. I loved the pool too. I didn’t swim this trip but I did last time I was here with my family. Amazingly huge resort I would say. Lots of things to do besides biking. The Staffs here were very helpful during our stay. I would recommend this resort when you are planning your next trip this way. Thank you Banyan Tree staff for taking care of us. We will be back and will bring our friends next time.

Date of stay: February 2021
Trip type: Traveled with family
2  Thank manaba69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cook Glen, Tổng giám đốc at Banyan Tree Lang Co, responded to this reviewResponded 5 March 2021

Dear manaba69,

Greetings from Banyan Tree Lang Co!

Your review left me completely speechless. Thank you ever so much for spending time to give us such impeccable comment. Your appreciation was passed along to all our associates. At Banyan Tree, service standards are of key importance for us, and we seek to deliver that with excellence, dedication and professionalism, to all our guests alike.

We love to be one of a kind. And we love that you appreciate our resort, it's character, and all our team efforts to remain the property, the villas, the landscape at top notch conditions for our valued guests.

Thank you once again for choosing Banyan Tree for your holiday. Along with the entire team we look forward to welcoming you and your friends back for another unforgettable experience with Banyan Tree Lang Co, should your travels ever bring you back to Central Vietnam.

Best regards,

Glen Cook
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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