We recently stayed two nights in the glass igloo, and found the service at the hotel to be very disappointing.
Positives: the location was great and igloos, whilst by no means luxurious (cannot speak for the ice rooms), did offer the quirky / fun factor.
1) the service - upon arrival, we were checked in by a less than polite receptionist.
2) the hotel facilities such as reception, breakfast / bar / dining area were more than a little run down.
3) upon checkout we questioned an item on the bill which related to a dinner we did not have. We had reserved a table the night before, however feeling unwell and with no telephone in the igloos, we decided not to eat. Upon checkout we were charged for full price of €90 for this meal. Given the amount we had spent at this hotel (>€1500 in 2 days), we would have expected better than to spend the next 30 minutes disputing this meal. At one point, we were told to 'take accountability for our actions' in reference to us not showing up to dinner. At no point when booking our table were we told that we would be charged upon reservation, and I certainly would not expect to pay full price for a meal that we did not have. I would not have expected to be spoken to in the manner which we were by a hotel where they charge the rates that they do. Quite appalling service in my opinion.
Overall I would say that we felt that had we not gotten lucky with a fantastic Northern Lights show, we would have left feeling extremely unhappy that we chose to stay there. I wouldn't expect anything verging on luxury at this hotel.
- Official Description (provided by the hotel):
- ARCTIC SNOWHOTEL Our SnowHotel sleeps 70 guests and is one of the largest in the Nordic region. This spectacularly handsome building is carved each year to be different in appearance. The walls and furniture surfaces of the unique rooms are decorated with ice art and illuminated artwork. The room temperature is 0–5C°, but using the sleeping bags intended for extreme conditions combined with reindeer furs, you can be sure you will stay in warmth and comfort. On the shores of the lake the moonlight, stars and Northern Lights illuminate the silent, Lappish nature. As our guest you will have a good night’s sleep as the Aurora Alarm searches the skies for you. GLASS IGLOOS Next to SnowHotel you will find the tranquillity of the glass igloos. Staying overnight in a glass igloo feels like sleeping in the open, but inside the igloo it is just as warm and cosy as a hotel. The igloo village is set in an opening surrounded by pine trees, sufficiently far away from the city lights, making ideal conditions for watching the Northern Lights and enjoying starry skies. Have a good night’s sleep as the Aurora Alarm searches the skies for you: once the Aurora Alarm has woken you up, all you need to do is open your eyes, look at the night sky and enjoy the sight from the comfort of your bed. ... more less
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