We arrived at the hotel at around lunchtime, we were lucky as we were on the first coach to leave the airport and one of the first to arrive at check in, Check in was quick but not over informative, we were given a map and directed in a matter of words to our room which was ready, our cases were given to waiting porters who were to deliver to the rooms, the cue behind us at reception was now quite large, we were in Block 7 and did get a little lost at first, as the hotel is spread over a vast area.
The room was clean and a good size if a little dated looking, white walls would help.There is a safe and a fridge, and a few toiletries.
Our cases arrived a few minutes later.
There are 11 pools in total only 1 heated though which does get quite busy but you could get sunbeds at any time of day.
Pop, beer, wine and water are self serve in the pool bars, spirits are behind the bar served via staff
Pop, beer, wine, water and hot beverages are self serve in the Pizzeria as well as snacks served from 12.30 to 6 serving Pizzas, burgers, hotdogs, chips, salad, ice cream etc.
Main restaurant is quite big and spread out, we never had to cue but we went for food as it opened, it did get quite busy later on in the evening, food is plentiful with quite a lot of choice, drinks are self serve for Pop, beer, wine, water and juice.
The entertainmet was very popular but we didnt really watch much of it, there are plenty of areas to sit for a drink etc, you did have to cue occaisionally at the bar but not for long, there was a good choice on the all inclusive section (mainly local varieties) we didnt find any problems with the drinks especially as they do Gluten free beer which suited my husband although you do have to ask for it as it comes in bottle format.
The only critisism is the level of comunication, there was a very large percentage of English there but the staff do have alot of language issues and dont always understand you at first and when the hotel has a check in day they dont leave a portion of reception for residents to go to so they seam to have to cue up with all the check ins
All in all we had a fantastic time at this hotel as we went to relax and the mountain/volcano views are fantastic
Would we come back to this hotel.........well..... yes we definately would